Developing Cost-effective Operations for the e-Grocery Supply Chain

Kämäräinen, Vesa; Punakivi, Mikko

doi:10.1080/1367556021000026727

Cited by 47 publications

(50 citation statements)

References 7 publications

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“…Customer-focused performance includes articles measuring the performance of last mile logistics from the perspective of its customers, particularly customer satisfaction [158], service quality [157], customer requirements [2], customer experience, [162], and travel modes of consumers, [163]. Economic performance measures the performance of last mile logistics in terms of costs, [166], and profitability [168].…”

Section: Themes In Last Mile Logisticsmentioning

confidence: 99%

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Framework of Last Mile Logistics Research: A Systematic Review of the Literature

2019

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Coincident with the rapid growth of omni-channel retailing, growing urbanization, changing consumer behavior, and increasing focus on sustainability, academic interest in the area of last mile logistics has significantly increased. The growth in academic publications has been tremendous, with three out of four articles appearing within the past five years. The influx of research spans multiple disciplines and various methodologies, underlining the complexity and fragmentation of last mile logistics research, which leads to a lack of unity in the understanding of the concept. We provide a systematic review and classification of the literature to provide a more coherent view of last mile logistics research. The review covers 155 peer-reviewed journal publications focusing on last mile logistics. Findings demonstrate that the literature embraces a diversity of aspects and facets that are classified into five themes: emerging trends and technologies, operational optimization, supply chain structures, performance measurement, and policy. Further, we propose a framework of last mile logistics literature that comprises five components and their interrelationships, namely, last mile logistics, last mile distribution, last mile fulfillment, last mile transport, and last mile delivery. The results provide a foundation for further development of this research area by proposing avenues for future research.

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Section: Themes In Last Mile Logisticsmentioning

confidence: 99%

“…Environmental performance Carbon emissions [14,153,155] and externality costs [5] 4 Economic performance pricing [167]; cost-effectiveness [166], postharvest loss [165] 3…”

Section: Performance Measurement 11mentioning

confidence: 99%

Framework of Last Mile Logistics Research: A Systematic Review of the Literature

2019

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“…The latter can be further subdivided into attended and unattended delivery 7 (Kamarainen and Punakivi, 2002). While unattended delivery increases delivery flexibility, this concept is only applicable for products that can be safely deposited, e.g., in the customer's mailbox.…”

Section: Delivery Service Designmentioning

confidence: 99%

E-fulfillment and multi-channel distribution – A review

Agatz

Fleischmann

Nunen

2008

European Journal of Operational Research

466

309

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This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps between relevant managerial issues and academic literature, thereby indicating directions for future research.One of the recurrent patterns in today's e-commerce operations is the combination of 'bricksand-clicks', the integration of e-fulfillment into a portfolio of multiple alternative distribution channels. From a supply chain management perspective, multi-channel distribution provides opportunities for serving different customer segments, creating synergies, and exploiting economies of scale. However, in order to successfully exploit these opportunities companies need to master novel challenges. In particular, the design of a multi-channel distribution system requires a constant trade-off between process integration and separation across multiple channels. In addition, sales and operations decisions are ever more tightly intertwined as delivery and after-sales services are becoming key components of the product offering. E-Fulfillment and Multi-Channel Distribution -A Review AbstractThis review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of multi-channel e-fulfillment and to identify gaps between relevant managerial issues and academic literature, thereby indicating directions for future research.One of the recurrent patterns in today's e-commerce operations is the combination of 'bricks-and-clicks', the integration of e-fulfillment into a portfolio of multiple alternative distribution channels. From a supply chain management perspective, multi-channel distribution provides opportunities for serving different customer segments, creating synergies, and exploiting economies of scale. However, in order to successfully exploit these opportunities companies need to master novel challenges. In particular, the design of a multi-channel distribution system requires a constant trade-off between process integration and separation across multiple channels. In addition, sales and operations decisions are ever more tightly intertwined as delivery and after-sales services are becoming key components of the product offering.

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“…Retail researchers and practitioners have investigated SCM strategies to counter the increasing uncertainty and complexity of the marketplace and increase efficiency by reducing inventories along the entire supply chain (Ellram et al, 1989;Fernie, 1995;Tan, 2001;Gimenez & Ventura, 2003;Hugos & Thomas, 2006). Researchers have also discussed inventory management policies, such as vendor management inventory (VMI) solutions, which were popularized by WalMart and Procter & Gamble (Waller et al, 1999), the application of information technologies (Kämäräinen & Punakivi, 2002;Prater et al, 2005), information sharing and supply chain coordination (Clark et al, 2001;Hill & Scudder, 2002;Han, et al, 2002;Hornibrook & Fearne, 2002), supply chain relationships (Fearne, 2000;Duffy & Fearne, 2004), and collaborative forecasting (Småros, 2007).…”

Section: Introductionmentioning

confidence: 99%

Tourism supply chain management: A new research agenda

2009

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This paper seeks to review current research on supply chain management (SCM) within the context of tourism. SCM in the manufacturing industry has attracted widespread research interests over the past two decades while SCM studies in the tourism industry are very limited. Stakeholders in the tourism industry interact with each other to resolve their divergent business objectives with different operating scopes. The potential benefit of considering not only individual enterprises but also the tourism value chain becomes evident.The paper examines the characteristics of tourism products, identifies and explores core issues and concepts in tourism supply chains (TSC) and tourism supply chain management (TSCM). While the literature on TSCM or its equivalents emerges recently, the progress is variable with most research being focused on distribution and marketing activities, without fully considering the whole range of different suppliers involved in the provision and consumption of tourism products. This paper provides a systematic review of current tourism studies from the TSCM perspective and develops a framework for TSCM research which should be of great value not only to those who wish to extend their research into this new and exciting area, but also to tourism and hospitality decision makers. The paper also identifies key research questions in TSCM worthy of future theoretical and empirical explorations.

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Developing Cost-effective Operations for the e-Grocery Supply Chain

Cited by 47 publications

References 7 publications

Framework of Last Mile Logistics Research: A Systematic Review of the Literature

Framework of Last Mile Logistics Research: A Systematic Review of the Literature

E-fulfillment and multi-channel distribution – A review

Tourism supply chain management: A new research agenda

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