Developing SWOT Analysis from Customer Satisfaction Surveys

Phadermrod, Boonyarat; Crowder, Richard; Wills, Gary

doi:10.1109/icebe.2014.27

Cited by 3 publications

(2 citation statements)

References 38 publications

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“…Firms optimize their Strengths, Weaknesses, Opportunities, and Threats with the help of SWOT analysis [3]. It helps organizations gain a better insight into their internal and external business environment when making strategic plans and decisions [4]. The internal situation of the company is reflected in S and W, and the external environment is reflected in O and T [5].…”

Section: Analysis Of Swotmentioning

confidence: 99%

SWOT analysis of challenges and opportunities for the company's human resources in COVID-19

Qin¹

2022

BCPBM

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The COVID-19 epidemic reveals the important meanings of the HRM"Human Resources Management" in organizations. Thus, The response and countermeasures of companies to the epidemic is one of the key topics in current research. Currently, some companies only catch the sight of harm from COVID-19. Thus, employers are more concerned about human resources, which have adverse aspects with the online working pattern. However, it's very one-sided to see the shortcomings of the pandemic. Furthermore, the research topic of this paper is the more realistic opportunities and challenges faced by the company's human resources during the epidemic. The objective of this study is to know different relevant factors and the living environment of companies by SWOT analysis. Using the four indicators of the SWOT method to analyze the concrete situation of the company in this paper, and combine the different indicators to provide worthy suggestions for the company, which could reference and make better decisions for company development. The results of the analysis are relevant to real life. Specifically, COVID-19 creates challenges and opportunities at the same time and it not only influences the structure of management in a company but also increases the cost of employees in the future. Besides, the factors mentioned in the paper are closely related to the development of the company and they are not necessarily comprehensive, but salient under COVID-19. Finally, advising the company based on the research, they take action through analysis of internal factors and external factors, and four aspects of SWOT.

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Section: Analysis Of Swotmentioning

confidence: 99%

SWOT analysis of challenges and opportunities for the company's human resources in COVID-19

Qin¹

2022

BCPBM

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“…1-4. By identifying the factor in four fields, PT XYZ can recognize its core competencies for decision making, planning, and building strategies [9]. Based on the Fig.2, PT.…”

Section: Weight Calculation Of Swot Analysismentioning

confidence: 99%

Identifying Ea Principles Using Swot Analysis (Case Study of E-Commerce Pt. Xyz)

Setyaningsih¹,

Rahmad²

2015

Jurnal Sistem Informasi

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In current business practice, an integration between business and IT is important. Enterprise Architecture (EA) is one of the study that synergize IT and business. The principle is used as the main base to designing appropriate EA. Before describing these principles, it is necessary to understand the real state of a company. It aims to make the situation as one as benchmarks to describe the state of the target. Once the state of the target is designed, it makes the processes of designing EA for a company easier. This paper uses the SWOT analysis method to recognize their core competencies in order to determine the direction of an organization by analysing and positioning the organization's resource and environment on four regions: Strengths, Weaknesses, Opportunities, and Threats. After assessing a SWOT analysis, a mapping that determines in which quadrant is the position of the company. Each of the quadrant positions describes different strategies. Based on the obtained strategy, the target principles according to the position of a company based on the SWOT analysis is defined. Thus, the EA design for a company can be started with a precise principle foundation. Keywords : enterprise architecture, ea principles, swot analysis, e-commerce, ea strategies AbstrakDalam praktek bisnis saat ini, integrasi antara bisnis dan TI sangat penting. Enterprise Architecture (EA) merupakan salah satu studi yang mensinergikan antara TI dan bisnis. Prinsip akan digunakan sebagai landasan utama dalam merancang EA yang tepat. Sebelum mendeskripsikan prinsip tersebut, perlu dipahami terlebih dahulu keadaan sebenarnya dari suatu perusahaan. Hal ini bertujuan untuk menjadikan keadaan tersebut sebagai salah satu tolok ukur dalam mendeskripsikan rancangan target. Setelah tergambar keadaan perancangan target yang diinginkan, maka ini akan mempermudah proses perancangan EA. Dalam artikel ini akan digunakan metode analisis SWOT untuk mengenali kompetensi inti dari suatu perusahaan dalam menentukan arah perusahaan dengan menganalisa dan menempatkan sumber daya serta lingkungan yang dimiliki oleh perusahaan dalam empat wilayah yaitu kekuatan, kelemahan, peluang, dan ancaman. Setelah dilakukan penilaian bobot, maka didapatkan suatu pemetaan yang menentukan dimana posisi kuadran perusahaan tersebut. Pada masing-masing posisi kuadran akan dideskripsikan strategi yang berbeda antara satu dengan yang lainnya. Dari strategi yang diperoleh maka akan dideskripsikan prinsip-prinsip target yang sesuai dengan posisi perusahaan berdasarkan analisis SWOT tersebut, perancangan EA untuk suatu perusahaan dapat dimulai dengan suatu landasan prinsip yang tepat.

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Ferramentas para o planejamento organizacional: uma revisão sistemática da literatura

Guimarães,

Mannarelli Filho,

Baptista

2023

R. G. Secr.

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Este estudo tem como objetivo desenvolver uma síntese das ferramentas utilizadas no planejamento organizacional por meio de uma Revisão Sistemática da Literatura (RSL). O cenário empresarial está em constante mudança e enfrenta muitos desafios, por isso é importante ter estratégias adequadas para se manter competitivo e sustentável. O estudo revisou todas as teorias relevantes de forma cronológica e realizou uma análise de conteúdo dos artigos selecionados. Foram encontrados 22 mecanismos de apoio aos planejadores organizacionais voltados ao aspecto social, econômico e ambiental em diversas áreas de atuação e finalidades. Também foi elaborado um mapeamento das principais escolas do pensamento estratégico e apresentada a evolução da quantidade de publicações científicas relacionadas ao tema, além da distribuição geográfica dos artigos nos diversos países. O estudo atingiu seus objetivos e tem ampla aplicação prática nas ciências sociais, em especial no planejamento estratégico empresarial.

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Developing SWOT Analysis from Customer Satisfaction Surveys

Cited by 3 publications

References 38 publications

SWOT analysis of challenges and opportunities for the company's human resources in COVID-19

SWOT analysis of challenges and opportunities for the company's human resources in COVID-19

Identifying Ea Principles Using Swot Analysis (Case Study of E-Commerce Pt. Xyz)

Ferramentas para o planejamento organizacional: uma revisão sistemática da literatura

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