Development and application of a questionnaire for assessing parent satisfaction with care

Moumtzoglou, Anastasius; Dafogianni, Chrysoula; Karra, Vasiliki; Michailidou, Demetra; Lazarou, Panagiota; Bartsocas, Christos S.

doi:10.1093/intqhc/12.4.331

Cited by 25 publications

(26 citation statements)

References 7 publications

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“…This suggests most parents had good experiences with Norwegian inpatient pediatric health care, but the large variation in experiences shows a large potential for improvements in several areas of health care delivery. These results are, with one exception [15], similar to other studies that report parents have mostly positive experiences with pediatric care [4]. …”

Section: Discussionsupporting

confidence: 87%

“…The comparison of parent experiences scores derived from a validated questionnaire with variables relating to health care structure and process will help inform the delivery of care so as to improve satisfaction levels. Previous research has largely focused on specific age groups or aspects of pediatric care, for instance neonatal intensive care [5,12], or has been limited to a single unit within a hospital [13] or one or a few hospitals [2,14,15]. These results may not be generalizable to other types of pediatric care or larger populations, including the national level.…”

Section: Introductionmentioning

confidence: 99%

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Parent experiences of inpatient pediatric care in relation to health care delivery and sociodemographic characteristics: results of a Norwegian national survey

Solheim

Garratt

2013

BMC Health Serv Res

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BackgroundThe national survey of parent experiences with inpatient pediatric care contribute to the Norwegian system of health care quality indicators. This article reports on the statistical association between parent experiences of inpatient pediatric care and aspects of health care delivery, child health status and health outcome as assessed by the parents, and the parents’ sociodemographic characteristics.Methods6,160 parents of children who were inpatients at one of Norway’s 20 pediatric departments in 2005 were contacted to take part in a survey that included the Parent Experience of Pediatric Care questionnaire. It includes 25 items that form six scales measuring parent experiences: doctor services, hospital facilities, information discharge, information about examinations and tests, nursing services and organization. The six scales were analyzed using OLS-regression.Results3,308 (53.8%) responded. Mean scores ranged from 62.81 (organization) to 72.80 (hospital facilities) on a 0–100 scale where 100 is the best possible experience. Disappointment with staff, unexpected waiting, information regarding new medication, whether the staff were successful in easing the child’s pain, incorrect treatment and number of previous admissions had a statistically significant association with at least five of the PEPC scale scores. Disappointment with staff had the strongest association. Most sociodemographic characteristics had weak or no associations with parent experiences.ConclusionsThe complete relief of the child’s pain, reducing unexpected waiting and disappointment with staff, and providing good information about new medication are aspects of health care that should be considered in initiatives designed to improve parent experiences. In the Norwegian context parent experiences vary little by parents’ sociodemographic characteristics.

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Section: Discussionsupporting

confidence: 87%

Section: Introductionmentioning

confidence: 99%

Parent experiences of inpatient pediatric care in relation to health care delivery and sociodemographic characteristics: results of a Norwegian national survey

Solheim

Garratt

2013

BMC Health Serv Res

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“…Six studies were related to critical care settings: one in the PICU (19), two in neonatal intensive care units (20,21), and three in adult intensive care units (22)(23)(24). The remaining six studies focused on parents with children admitted to general pediatric departments (25)(26)(27)(28)(29)(30). In total, ten developed satisfaction questionnaires were identified in the 12 studies.…”

Section: Resultsmentioning

confidence: 99%

Parent satisfaction in pediatric intensive care: A critical appraisal of the literature

Latour

Hazelzet

Heijden

2005

Pediatric Critical Care Medicine

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The use of parent satisfaction surveys in pediatric intensive care is not well documented. Family-centered care has become widely accepted as an important issue in quality of care, and satisfaction surveys are a valuable resource for measuring and improving clinical practice. Parent satisfaction surveys need to be developed based on the needs and experiences of parents, and emphasis should be put on methodologic issues to have the results accepted as valid and effective for possible changes in clinical practice.

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“…directed more at increasing employment and salaries and less at service quality and infrastructure development. As a consequence, satisfaction with the public health system has deteriorated [15][16][17][18] and, not surprisingly, private expenditure increased rapidly ( Fig. 1) and is currently almost half of total health expenditure and the highest in Europe [2].…”

Section: Historical Evolutionmentioning

confidence: 99%

Private health expenditure in the Greek health care system: Where truth ends and the myth begins

Σίσκου¹,

Kaitelidou²,

Papakonstantinou³

et al. 2008

Health Policy

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Development and application of a questionnaire for assessing parent satisfaction with care

Cited by 25 publications

References 7 publications

Parent experiences of inpatient pediatric care in relation to health care delivery and sociodemographic characteristics: results of a Norwegian national survey

Parent experiences of inpatient pediatric care in relation to health care delivery and sociodemographic characteristics: results of a Norwegian national survey

Parent satisfaction in pediatric intensive care: A critical appraisal of the literature

Private health expenditure in the Greek health care system: Where truth ends and the myth begins

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