Development and field testing of a multi-dimensional tool for benchmarking knowledge worker productivity

Abstract

The impact of indoor environmental quality on human health and wellbeing has been widely documented, as has its impact on worker productivity in settings such as education, healthcare, and manufacturing. In the knowledge worker context, however, there is limited consensus on agreed metrics for productivity measurement, leading to a paucity of research regarding the impact of specific realworkplace interventions on worker performance. This paper presents an organizational benchmarking and evaluation tool to permit such tracking within an organization. Based on the results of a systematic literature review, five dimensions are used to evaluate productivity in this context: absenteeism, presenteeism, engagement, self-assessed (individual) productivity, and objective (office-wide) productivity. This data is collected from organizational reports, individual employee questionnaires, and field data. The resultant tool was refined through a series of public-and private-sector field tests and the evaluation of results was undertaken through post-analysis interviews with organizational partners who provided feedback on the clarity of data aspresented, alignment with known issues, and consistency with other studies. The evaluated tool provides a holistic means of assessing knowledge worker productivity and will support future research to evaluate and quantify the impact of specific interventions in workplace policy and environmental modifications.

Assessment of the mediating effect of benchmarking workspace usage on portfolio optimization and client satisfaction: Indian information technology companies

“…Also, the objective of the study was justified that usability-based benchmarking measures largely mediates the relationship between portfolio optimization and client satisfaction in the technology sector of real estate management in India with the value of VAF (97%) greater than 80%. Fernandes et al. (2019) found that optimal energy efficiency of a building (energy performance benchmarks) can be achieved through an integrated design process (IDP), with stakeholders involved from the beginning of building modelling (design phase) and during measurement and verification (operations phase).…”

The physical office workplace as a resource for mental health – A systematic scoping review

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An Empirical Study on Talent Management Strategies of Knowledge-Based Organizations Using Entrepreneurial Psychology and Key Competence

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