Development and User Research of a Smart Bedside Station System toward Patient-Centered Healthcare System

Abstract

User experience design that reflects real-world application and aims to support suitable service solutions has arisen as one of the current issues in the medical informatics research domain. The Smart Bedside Station (SBS) is a screen that is installed on the bedside for the personal use and provides a variety of convenient services for the patients. Recently, bedside terminal systems have been increasingly adopted in hospitals due to the rapid growth of advanced technology in healthcare at the point of care. We designed user experience (UX) research to derive users' unmet needs and major functions that are frequently used in the field. To develop the SBS service, a service design methodology, the Double Diamond Design Process Model, was undertaken. The problems or directions of the complex clinical workflow of the hospital, the requirements of stakeholders, and environmental factors were identified through the study. The SBS system services provided to patients were linked to the hospital's main services or to related electronic medical record (EMR) data. Seven key services were derived from the results of the study. The primary services were as follows: Bedside Check In and Out, Bedside Room Service, Bedside Scheduler, Ready for Rounds, My Medical Chart, Featured Healthcare Content, and Bedside Community. This research developed a patient-centered SBS system with improved UX using service design methodology applied to complex and technical medical services, providing insights to improve the current healthcare system.

Understanding Secure Messaging in the Inpatient Environment: A New Avenue for Communication and Patient Engagement

“…Although messages reporting potential errors were infrequent, the majority of these types of messages addressed possible medication errors, lending support to the idea that inpatient secure messaging may present another avenue to explore in the context of patient safety improvement efforts. 45,46 In addition, patient technology-related questions most frequently focused on challenges with using the food ordering function and with viewing laboratory test results, suggesting a need to improve these features and perhaps enhance training around their use. 11,21,47 Secure messaging in the inpatient environment, as in the outpatient setting, has the potential to improve patient care by increasing patient engagement in their care.…”

Development and Utilization of a Patient-Oriented Outpatient Guidance System

“…From the patients' perspective, smartphones can help increase compliance to medication [ 5 ], deliver medical advice from healthcare providers [ 6 7 8 ], support efforts to quit smoking [ 9 ], and reinforce diet and exercise [ 6 7 10 ]. A mobile application for inpatients has also been applied in hospitals [ 11 ]. A bedside station apparatus developed by our coauthors provides bedside check-in and -out, bedside room service, bedside scheduling, schedule of medical rounds, medical chart, healthcare contents, which all improve the quality of patient care and patient satisfaction while enhancing communication between patients and medical providers [ 11 ].…”

Patient Empowerment and Nursing Clinical Workflows Enhanced by Integrated Bedside Terminals

“…Health information technology (HIT) has been commonly developed for improving administrative functions and achieving greater operational efficiency, such as nursing clinical workflows. However, a new generation of HIT is emerging, which is aimed at connecting and integrating the hospital information network, clinical services, patient entertainment and communication systems at the point of care (Yoo et al 2015). Integrated bedside terminals (IBTs) were introduced at Humber River Hospital (HRH) in 2015 with the primary purpose of enhancing the quality and safety of care delivery and elevating the patient experience ( Figure 1).…”