Development of a Conceptual Framework for Managing Identity Fraud

Jamieson, Rodger; Winchester, Donald; Smith, Stephen

doi:10.1109/hicss.2007.172

Cited by 6 publications

(21 citation statements)

References 3 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These studies have presented fraud management concept in the form of frameworks. These include; fraud management lifecycle framework by Wilhelm (2004), identity fraud enterprise management framework by Jamieson, et al (2007), Action-event identity theft management framework by Kumar et al (2007) and role-based framework by Shah and Okeke (2011).…”

Section: Understanding Identity Fraud Management Processmentioning

confidence: 99%

Investigating identity fraud management practices in e-tail sector: a systematic review

Soomro

Ahmed

Shah

2019

JEIM

View full text Add to dashboard Cite

Purpose: Identity fraud is a growing issue for online retail organisations. The literature on this issue is scattered, and none of the studies presents a holistic view of identity fraud management practices in online retail context. Therefore, this study aims at investigating the identity fraud management practices and presents a comprehensive set of practices for e-tail sector.Methodology: A systematic literature review approach was adopted, and the articles were selected through pre-set inclusion criteria. We synthesised existing literature to investigate identity fraud management in e-tail sector. Findings:The research finds that literature on practices for identity fraud management is scattered. Findings also reveal that firms assume identity fraud issues as a technological challenge, which is one of the major reasons for a gap in effective management of identity frauds. This research suggests e-tailers to deal this issue as a management challenge and counter strategies should be developed in technological, human and organisational aspects. Research limitations:This study is limited to the published sources of data. Studies, based on empirical data, will be helpful to support the argument of this study, additionally future studies are recommended to include a wide number of databases.Originality: This research makes unique contributions by synthesising existing literature at each stage of fraud management and encompasses social, organisational and technological aspects. It will also help academicians understanding a holistic view of available research and opens new lines for future research.Practical implications: This research will help e-tail organisations to understand the whole of identity fraud management and help them develop and implement a comprehensive set of practices at each stage, for effective management identity frauds.

show abstract

Section: Understanding Identity Fraud Management Processmentioning

confidence: 99%

Investigating identity fraud management practices in e-tail sector: a systematic review

Soomro

Ahmed

Shah

2019

JEIM

View full text Add to dashboard Cite

show abstract

“…For practitioners, this highlights the need to educate consumers in the necessity of employing all forms of identity theft protection. This research also fills, although without great effect, a 'hole' in models between the 'macro' models that explain the overall functioning of identity thef t and fraud ( Eisenstein 2008, Jamieson, Winchester andSmith 2007) and 'micro' models that concentrate on specific aspects of identity thef t such as personal information disclosure (Norberg, Home and Home 2007), the effects of privacy seals (Rifon LaRose and Choi 2005), and consumer behaviour in on-line environments (Milne, Labrecque andCromer 2009, Milne, Rohm andBahl 2004) The limitations are that the population studied is within a Canadian context and that the sample was obtained through an Internet panel survey. The study is therefore subject to the biases that this context might entail.…”

Section: Resultsmentioning

confidence: 82%

“…Eisenstein (2008) constructed a model using parameters derived from surveys which accurately predicts the level of identity fraud but only for 'new account' fraud. Jamieson, Winchester and Smith (2007) proposed a model of enterprise fraud management. In addition to these 'macro' models, there are some 'micro' models that address specific aspects of consumer behaviour concerning identity theft such as personal information disclosure (Norberg, Home and Home 2007), the effects of privacy seals (Rifon LaRose and Choi 2005), and behaviour in the on-line environment (Milne, Labrecque andCromer 2009, Milne, Rohm andBahl 2004).…”

Section: Introductionmentioning

confidence: 99%

Consumer identity theft prevention and identity fraud detection behaviours

Archer

2011

Journal of Financial Crime

View full text Add to dashboard Cite

Canada gilbej a2@mcmaster .ea archer@mcmaster .ea ABSTRACT Identity theft and fraud are crimes that have become prevalent in the 'wired world'. The financial consequences are significant and growing. Consumers may develop attitudes based on previous experience with identity theft and fraud. These attitudes affect the wide variety of behaviours consumers employ to prevent identity theft, detect identity fraud, and mitigate the impacts of identity fraud. Using survey data, this paper examines the relationship between past experience of consumers and their levels of concern, and derives the principal components that make up consumer behaviours. The components are physical prevention measures, account monitoring, agency monitoring, password security, and risky behaviour avoidance. These components were found to be almost orthogonal, implying that consumers tend to 'buy into' a particular component of behaviour, employing all the behaviours in that component without regard to other components. This can leave 'holes' in consumer defence against identity theft and fraud. Finally, the relationship between the levels of concern and these components of consumer behaviour are also examined.

show abstract

“…The frameworks discussed above are summarised in the framework. The Furlan and Bajec (2008), Jamieson et al (2007) and Wilhelm (2004) frameworks share the most similarities. However, some differences exist.…”

Section: Framework Comparisonsmentioning

confidence: 99%

First party fraud management: framework for the retail industry

Amasiatu

Shah

2018

IJRDM

View full text Add to dashboard Cite

Purpose First party fraud in which consumers commit fraud against retailers is a growing problem. Research in this area is very limited which means that there is almost no guidance available to mitigate this problem. Existing fraud management frameworks focus on the management of other fraud, such as identity theft or employee instigated fraud. Due to the different nature of these frauds, these frameworks do not adequately address first party fraud. Therefore, the purpose of this paper is to propose an adapted version of the fraud management lifecycle framework which is specific to first party fraud management. Design/methodology/approach The authors conducted a systematic literature review and compared/contrasted a number of existing fraud management frameworks in related domains to see which one would be most suitable for first party fraud management. Findings The authors found Wilhelm’s fraud management framework the most promising for adaptation and application to the first party fraud context. By modifying an existing framework according to the contextual requirements, the authors make the framework much more relevant to first party fraud management. Practical implications The framework could help retail managers better understand and manage this growing business problem and open new streams for further research. Originality/value This research also makes an important contribution by proposing a framework and by helping bridge a glaring and problematic gap in existing literature and opening up new streams of research.

show abstract

Development of a Conceptual Framework for Managing Identity Fraud

Cited by 6 publications

References 3 publications

Investigating identity fraud management practices in e-tail sector: a systematic review

Investigating identity fraud management practices in e-tail sector: a systematic review

Consumer identity theft prevention and identity fraud detection behaviours

First party fraud management: framework for the retail industry

Contact Info

Product

Resources

About