Development of a New Management Tool of Human Capital: First Results of a Research in a "Responsible" Distribution Group

Abstract

At a time of increasing social and environmental concerns, companies are becoming more "responsible" and CSR (corporate social responsibility) is now at the heart of the strategy of many companies. In its social dimension, CSR refers especially in service companies to implement good human capital management practices. To become more "responsible", a company of the retail industry in which we conduct an intervention research is innovative both in structuring its organization in the development of tools and best practices to manage knowledge and skills of its employees. A model of human capital accounting is used to better manage human capital in this company. The aim is to strategically manage the knowledge and skills of its employees and optimize, first, the training policy implemented within this distribution group "responsible".