“…We also contribute to the sparse literature on the role of the financial ombudsman. Specifically, while there are some studies which chart the evolution of the legal framework around the oversight of FSPs in common law and EU settings and the sometimes tension between financial ombudsman and the judiciary (Abraham, 2008a(Abraham, , 2008bBrophy, R., 2012;Hertogh, 1998;Thomas, 2001;Merricks, 2007;Stewart and McNally, 2014), the literature is silent on the effectiveness of financial ombudsmen. Finally, our paper adds to the emerging literature on the efficacy of regulatory disclosure within the context of responsive regulation and smart financial governance approaches which combined hard and soft powers (Bardach and Kagan 1982;Gunningham, Grabosky and Sinclair, 1998;Gunnignham, Kagan and Thornton, 2004;Braithwaite 2008;Van Erp, 2010).…”