Development of research continuous usage intention of  e-commerce. A systematic review of literature from 2009 to 2015

Harasis, Ahmad Ali; Qureshi, Muhammad Imran; Rasli, Amran

doi:10.14419/ijet.v7i2.29.13133

Cited by 9 publications

(3 citation statements)

References 33 publications

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“…The study suggests the consideration of health-related behavioral factors in the study of mobile health technology adoption. Sreelakshmi et al [ 44 ] developed an integrated framework between HBM and the expectation-confirmation model (ECM) to investigate the continuous intention to use mobile payment technologies during the COVID-19 pandemic. ECM assumes that actual performance/adoption is explained by confirmation.…”

Section: Conceptual Framework and Hypothesis Developmentmentioning

confidence: 99%

Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pandemic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT)

Daragmeh

Sági

Zéman

2021

Journal of Open Innovation: Technology, Market, and Complexity

141

100

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Personal safety has had a renewed focus throughout the COVID-19 pandemic, which has led to behavioral change. The adoption of E-wallets facilitates social distancing and thereby helps prevent the spread of the COVID-19 virus. This paper aims to investigate the potential for consumers’ continued usage of an E-wallet service through an integrated framework based on two established models: the Health Belief Model (HBM) and Technology Continuous Theory (TCT). An electronic survey was distributed to a sample of 1080 individuals from academic society in three different Hungarian universities who had used an electronic wallet during the pandemic COVID-19. Structural equation modelling (SEM) was applied in the study and explained the 55.9% variance in consumers’ continuous intention towards E-wallet usage. This study found that while the COVID-19 pandemic strongly influenced the current use of e-wallets; the pivotal factor affecting their continued use is based on consumer self-efficacy. The study has both short and long-term implications; in the short-term, decisionmakers should utilize health threat constructs (as an element of the protective behaviors taken during the COVID-19 pandemic) to motivate consumers to use E-wallets; in the longer-term, banks should develop further strategies that encourage consumer loyalty regarding E-wallets by reassuring customers that these financial services achieve the value and benefits that they expect, resulting in self-efficacy.

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Section: Conceptual Framework and Hypothesis Developmentmentioning

confidence: 99%

Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pandemic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT)

Daragmeh

Sági

Zéman

2021

Journal of Open Innovation: Technology, Market, and Complexity

141

100

View full text Add to dashboard Cite

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“…They also found variables outside these theories and models, with trust and perceived risk being the most widely used. In addition, the information systems success model (ISSM) developed by DeLone and McLean [47] and the expectationconfirmation model (ECM) proposed by Bhattacherjee [48] have been used to explain consumers' e-commerce adoption and use continuance behavior in many studies [49,50]. Table 1 shows exogenous variables from these theories and models that affect consumer behavior in e-commerce.…”

Section: Consumer Behavior In O2o Commercementioning

confidence: 99%

Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review

et al. 2022

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Online-to-offline (O2O) commerce is a popular business model which links offline business activities with online channels. Consumer behavior in O2O commerce is more complex than in other traditional business models as both online and offline channels are involved. Despite the growing number of publications focused on this issue, no review paper has discussed the current research trends and factors influencing consumer behavior in O2O commerce. Therefore, this review aimed to synthesize literature on O2O commerce from 2015 to April 2022, focusing on consumer behavior. A set of inclusion and exclusion criteria was developed for searching and screening articles from two dominant databases (i.e., WOS and Scopus), and 53 eligible articles were included in this review. A thematic review approach using ATLAS.ti 9 software was conducted. Quantitative results presented the research trends of O2O commerce. Qualitative analyses generated eight main clusters of factors which influence consumers’ O2O behavior: (1) service and product quality, (2) technical and utilitarian factors, (3) emotional and hedonic factors, (4) trust and risk, (5) price and cost (6), social factors, (7) online content, and (8) habit. This paper also highlighted promising future research directions. The findings are expected to benefit the sustainable management and the future research of O2O commerce.

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“…To understand how Millennials' form online purchasing attitudes and intention beliefs, we use the TRA because it theorizes why individuals engage in a given behavior (Fishbein and Ajzen, 1977;Fishbein and Ajzen, 2011). This perspective suggests that based on certain beliefs, individuals develop attitudes about a prescribed behavior, which subsequently results in the forming intentions to behave (Harasis et al, 2018). Based on these beliefs, individuals form favorable, or unfavorable, attitudes towards a phenomenon, which they associate with the concept's positive or negative characteristics (Al-Jabari et al, 2012).…”

Section: Theory Of Reasoned Actionmentioning

confidence: 99%

How logistics capabilities offered by retailers influence millennials’ online purchasing attitudes and intentions

Riley

Klein

2019

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Purpose The purpose of this study is to understand consumers’ use of online retail channels. This study examines how tracking capabilities, delivery speed, trust, logistics carriers’ reputation, people important to the consumer and online reviews influence Millennials’ online purchasing attitudes and intentions. Design/methodology/approach A survey was administered to 321 Millennials. Subsequently, it was used to test both direct and indirect hypotheses using structural equation modeling techniques. Findings The study determined that tracking capabilities, trust, people important to the consumer and online reviews directly influence online purchase attitude and by extension intention formation. The results also revealed that logistics carrier reputation moderates the trust to online purchase attitude linkage. Research limitations/implications This work improves the explanatory power of the theory of reasoned action by linking logistics factors to online shopping behavior. Further, it provides insight into the moderating influence of logistics carriers’ reputation. Practical implications For retailers, the results provide information on how to better develop ecommerce service offerings. By providing information about logistics services and capabilities during the ecommerce transaction, retailers can improve the chance that consumers will complete online purchases. Originality/value This research fills a gap in the literature regarding how to influence millennial consumers. Moreover, findings strengthen the understanding of online-purchasing attitudes and intentions formation, important to retailers developing new online shopping platforms and technologies.

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Development of research continuous usage intention of e-commerce. A systematic review of literature from 2009 to 2015

Cited by 9 publications

References 33 publications

Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pandemic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT)

Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pandemic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT)

Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review

How logistics capabilities offered by retailers influence millennials’ online purchasing attitudes and intentions

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