The problem of process modeling of heat supply systems operation with the appropriate of the special software is presented in the article. The purpose of the simulation is to identify the most likely and dangerous accidents, the quantitative and qualitative assessment of them, the frequency of their occurrence, the size of the damage, etc. The implementation of the solution presented in the work is already useful at present to improve the design and further operation of heat supply systems, and as a consequence also for consumers of thermal energy. The use of simulated modeling of heat supply system operation processes significantly reduces the strength calculation time, allows simulating various pipeline route configurations, performing their comparative analysis, and choosing optimal characteristics for the simulated system.