Digital accessibility of smart cities - tourism for all and reducing inequalities: Tourism Agenda 2030

Fernández-Díaz, Elena; Jambrino-Maldonado, Carmen; Iglesias-Sánchez, Patricia P.; Pedrosa, Carlos de las Heras

doi:10.1108/tr-02-2022-0091

Cited by 35 publications

(13 citation statements)

References 40 publications

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“…While automation can increase efficiency and productivity, it often fails to match human employees in terms of emotional engagement, communication, adaptability and friendliness (Stoyanova-Bozhkova et al , 2020). However, technology supports accessibility of destinations and all tourism and hospitality facilities (Fernández-Díaz et al , 2022). More widespread adoption of smart hospitality may also result in challenges for employees.…”

Section: Smart Hospitality Stakeholders: Reengineering Value Chains A...mentioning

confidence: 99%

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Buhalis

O’Connor

Leung

2022

IJCHM

118

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Purpose Building on recent smart hospitality systematic reviews and extensive literature analyses, this paper aims to explore recent developments, themes and issues within smart hospitality. It synthesises existing knowledge, extrapolating forward and contributes to the future development of smart hospitality by serving as a reference to enrich academic/industry discussions and stimulate future research. Design/methodology/approach The research examined 8 recent review articles on smart hospitality and tourism and extracted 145 articles in peer-reviewed sources from Web of Science focussed on smart hospitality. These publications supported in-depth analysis to explore the body of knowledge and develop foresight for the future of smart hospitality within business ecosystems at tourism destinations. It synthesises knowledge and provides the basis for the development of a comprehensive in-depth research agenda in smart hospitality innovations as well as the formulation of agile hospitality ecosystems. Findings This paper illustrates that smart hospitality introduces disruptive innovations that affect the entire hospitality ecosystem. Smart hospitality takes advantage of smart cities and smart tourism towards establishing agile business ecosystems in networked destinations. Having reviewed the existing literature, the study developed a conceptual framework and introduced a comprehensive future research agenda. This includes the drivers of smart hospitality, namely, customer-centricity, personalisation, individualisation and contextualisation; marketing-driven hospitality excellence and metaverse; as well as operation agility, asset strategy, talent management and supplier interoperation. It also identified the foundations that provide the infostructure for smart hospitality, including ambient intelligence, big data, processes and sustainability, providing the capability blocks to co-create value for all stakeholders in the hospitality ecosystem. Originality/value This study conceptualises smart hospitality as a disruptive and innovative power that will affect the competitiveness of hospitality and tourism organisations as part of a comprehensive ecosystem. It identifies the key stakeholders and explores how they can take advantage of emerging developments. This paper proposes the drivers and foundation for future research on smart hospitality. The research provides a conceptual synthesis of the literature and the concepts that have been elaborated. The foundations are effectively the infostructure that enables the drivers to add value to different stakeholders. Key issues are identified to stimulate further research on the area to support smart hospitality development and adoption.

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Section: Smart Hospitality Stakeholders: Reengineering Value Chains A...mentioning

confidence: 99%

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Buhalis

O’Connor

Leung

2022

IJCHM

118

View full text Add to dashboard Cite

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“…The destination accessibility factor is the ease with which a natural park can be reached by a community (Wang et al , 2015). In this context, accessibility relates solely to physical accessibility and its accompanying variables, including time, distance and cost (Celata, 2007; Fernández-Díaz et al , 2022). Other researchers have included additional physical accessibility variables, such as transportation modes and attractiveness (AlKahtani et al , 2015; Celata, 2007), variety of tour packages (Nyaupane and Graefe, 2008) and availability of tourism infrastructure (Toth and David, 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The individual accessibility approach has been extensively employed when considering visitor accessibility. Individual accessibility evaluates a person’s level of desirability based on their needs, mobility, financial ability and time availability (Fernández-Díaz et al , 2022). Individual accessibility refers to a distinct personal background experience within a particular sociospatial environment (Lättman et al , 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

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Tourism accessibility in protected islands: the case of the Komodo National Park, Indonesia

Rahmafitria

Dirgahayani²,

Putro³

et al. 2022

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Purpose Accessibility is critical in tourism planning for protected islands, especially when balancing tourism and conservation interests. This study aims to explore the dimensions of accessibility that impact tourists’ decisions to visit protected islands and encourage tourism. The accessibility dimension is essential in designing sustainable tourism management of protected islands. Design/methodology/approach This study was conceptualized by integrating the concept of accessibility in the context of transport accessibility, accessible tourism, protected areas and protected islands. In a sample of 487 surveys, factor analysis and structural equation model-partial least squares were used to examine the physical and nonphysical accessibility dimensions. Findings The primary objective of this study is to build a conceptual framework for the tourism accessibility of protected islands. This study confirms that accessibility is perceived in three dimensions: destination accessibility, individual accessibility and protected island accessibility. It is also found that all three accessibility dimensions have a significant influence on the decision to visit, with protected island accessibility as the lowering factor. This study demonstrates that, theoretically, tourism accessibility in protected islands should be treated as a convenience and restriction to balance the function of protected areas and tourism. Research limitations/implications The findings of this study can be generalized because the notion of accessibility dimensions is derived from a theoretical investigation of several contexts (transport accessibility, accessible tourism, protected areas and island characteristics) to identify more particular aspects. In addition, the results of the theoretical investigation were tested using quantitative methods with high statistical power (80%). However, saturation has not been reached, because thorough research on tourism accessibility on this protected island is still scarce. Within the same framework, application and duplicate research are required to increase the generalizability of the proposed concept. Therefore, the authors recommend further studies to validate the protected islands’ accessibility concept in a broader context by replicating the study in a more diversified timeline, sample and destination setting. Practical implications This study concludes that all dimensions of accessibility in protected islands must be considered from two perspectives: convenience and constraints. Conveniences can be constructed through tourists’ perceptions of accessibility. Destination accessibility should be designed with a “back to nature” mindset, excluding hedonistic elements. Individual accessibility is achieved by applying high safety, hygiene and health standards as well as environmental ethics standards that are consistent with the natural characteristics of the environment. This balance between constraint and convenience demonstrates that, while tourism accessibility must be made as comfortable as possible for all individuals, there are particular areas whose accessibility must be controlled to preserve them. The convenience of accessibility for universal access should not be allowed to lead to mass tourism that affects the ecosystem in protected areas. Originality/value The novelty of this study lies in the finding that the tourism accessibility of protected islands can be divided into three types: destination accessibility, individual accessibility and protected island accessibility. This study also demonstrates the significant influence of accessibility on tourists’ decisions to visit. Accordingly, the protected island accessibility dimension can create a perception of difficult accessibility and lower tourists’ decisions to visit. This study concludes that all elements influencing the perception of tourism accessibility on a protected island must be considered to sustainably manage convenience and restrictions to avoid mass tourism. Therefore, it is recommended that these three dimensions be considered in visitor management programs.

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“…There are studies related to bibliometric on COVID-19 (Dehghanbanadaki et al, 2020), studies on the person with disabilities experience during the current Pandemic (Epstein et al, 2021), including studies on government websites accessibilities, studied in several regional contexts, such as in Indonesia (Darmaputra et al, 2017), Saudi Arabia (Akram & Sulaiman, 2017), Latin America (Acosta et al, 2018), andDubai (Al Mourad &Kamoun, 2013). There is also similar research that studied the accessibility of the WHO website (Fernández-Díaz et al, 2020), but so far, we have found no research that responded to the needs of persons with disabilities by studying the accessibility of government websites that provide information on COVID-19, especially in countries with a relatively high case rate such as Indonesia.…”

Section: Introductionmentioning

confidence: 99%

Accessibility Concerns on COVID-19 Information Websites for Persons with Disability

Hafiar

Lukman

Limilia

et al. 2022

J. Komun. Ikat. Sarj. Komun. Indones.

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Persons with disabilities are a vulnerable group when obtaining reliable information, particularly during the current Pandemic of COVID-19. This group needs accurate and dependable information related to the effort of prevention, treatment, and other information on the Pandemic. Each 34 provincial government of Indonesia has their own dedicated COVID-19 information websites providing such information to the public. This study attempt to find accessibility issues that would impact a person with disabilities on all 34 COVID-19 websites managed by each respective provincial government. This study uses aXe (https://www.deque.com), an online tool that measures the total accessibility issues, types of issues, and impacts on people with disabilities on a website. Most COVID-19 websites managed by the provincial government have shown many issues, indicating failure to comply with the web content accessibility guidelines. The biggest issue is insufficient color contrasts in elements and images and the absence of illustrative text, which are very important for a person with visual impairment. We also find that level of accessibility is not correlated with the number of visitors.

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Digital accessibility of smart cities - tourism for all and reducing inequalities: Tourism Agenda 2030

Cited by 35 publications

References 40 publications

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Tourism accessibility in protected islands: the case of the Komodo National Park, Indonesia

Accessibility Concerns on COVID-19 Information Websites for Persons with Disability

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