Digital Capability Assessment for eGovernment: A Multi-dimensional Approach

Cresswell, Anthony M.; Pardo, Theresa A.; Canestraro, Donna

doi:10.1007/11823100_26

Cited by 18 publications

(26 citation statements)

References 29 publications

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“…This idea was inspired by the successful practices and solid arguments in the domain of SERVQUAL and information technology-related capability management (ITCM) systems, such as the Information Technology Infrastructure Library (ITIL) (Bon, 2007) and Capability Maturity Model Integration (CMMI) (Barki, Rivard, & Talbot, 2001;Cresswell, Pardo, & Canestraro, 2006). However, few studies have examined a comparatively holistic measurement model of EGSC and elucidated the relationships among EGS-related capabilities.…”

Section: Introductionmentioning

confidence: 98%

A hierarchical model of e-government service capability: An empirical analysis

Jin

Pan³

et al. 2012

Government Information Quarterly

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Section: Introductionmentioning

confidence: 98%

A hierarchical model of e-government service capability: An empirical analysis

Jin

Pan³

et al. 2012

Government Information Quarterly

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“…Many influential frameworks have been developed by field researchers such as Jaeger and Thompson (), Cresswell et al. (), Papadomichelaki et al. (), and McNaughton et al.…”

Section: Research Modelmentioning

confidence: 95%

Conceptualizing and examining E‐government service capability: A Review and empirical study

Lin

Pan³

2013

J Am Soc Inf Sci Tec

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The effectiveness and efficiency of e‐government (e‐gov) services (EGS) are critical issues that have yet to be fully discussed. Inspired by successful practices in the areas of SERVQUAL, capability‐based theories, and IT‐related capability management, the efficient delivery of EGS should derive from the high capabilities of a government to provide such services. This article aims to develop a conceptual framework to assess and empirically examine EGSC using data from local governments in Mainland China. The fitness test and the case study prove that the conceptual framework was suitable in analyzing China's EGSC. In particular, the EGSC can be examined from 3 dimensions/layers: content service capability, service delivery capability, and on‐demand capability. The results of the structural analysis illustrate the practical management applications of EGSC, which can facilitate the improvement of EGS.

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“…E-government goes far more that just using technology to provide online services; it often involves the integration of different services provided by public agencies, the provision of 24/7 service delivery, and the assimilation of new laws and government regulations (Andersen & Henriksen, 2006;Cresswell, Pardo, & Canestraro, 2006;Wimmer & Tambouris, 2002). It calls for technological changes to be accompanied by corresponding organizational changes (e.g., new institutions for new forms of interaction between public agencies), process redesign (e.g., new processes to operate under new service delivery modes), information technology (IT), governance implementation (to achieve alignment between IT resources and business objectives), and human capital training (e.g., training for staff to operate new technologies) (Valdes et al, 2011, p. 177).…”

Section: Understanding E-government: Conceptual Issues and Modelsmentioning

confidence: 98%

Reckoning Electronic Government Progress in Bangladesh

Rahman

Khan

2012

International Journal of Public Administration

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In the context of the recent interest and enthusiasm regarding e-government, this article proffers an overview of e-government by focusing on its conceptual development and experimental practices with a particular focus on Bangladesh. The study primarily draws on an extensive review of the secondary literature together with personal insights of the authors gained in the course of engagements with selected e-government related projects in Bangladesh. It explores, inter alia, the conceptual setting by examining the key definitional issues and models of e-government; reviews e-government as a practice at the global and developing country contexts; and examines the policy frame and infrastructural status of e-government in Bangladesh. Major challenges and constraints on wider application of e-government in Bangladesh are identified and some clues on possible improvement of the situation are also explored. Despite many constraints, a degree of positive change is already noticeable in reducing the digital divide in the country.

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Digital Capability Assessment for eGovernment: A Multi-dimensional Approach

Cited by 18 publications

References 29 publications

A hierarchical model of e-government service capability: An empirical analysis

A hierarchical model of e-government service capability: An empirical analysis

Conceptualizing and examining E‐government service capability: A Review and empirical study

Reckoning Electronic Government Progress in Bangladesh

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