Digital Delivery and Communication Technologies: Understanding Content Management Systems through Rhetorical Theory

Eble, Michelle F.

doi:10.2190/cmbc5

Cited by 2 publications

(1 citation statement)

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“…Others, however, refuted such critiques by arguing for the rhetorical complexity inherent in CCM technologies (e.g., Eble, 2008; McShane, 2008). Sapienza (2004) maintained that usability of information products is an important part of CCM and that “usability of documents requires the integration of multiple knowledge areas, including rhetoric, information architecture, usability, and computing” (p. 407).…”

Section: Literature Reviewmentioning

confidence: 99%

Work Motivation in the Rhetoric of Component Content Management

Batova¹

2018

Journal of Business and Technical Communication

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This article describes a 12-month qualitative study that analyzes how a company’s transition to component content management (CCM)—a set of methodologies, processes, and technologies that allows working with texts as small components rather than complete, static documents—influences the work motivation of its technical communicators. The analysis is based on actor-network theory and the theories of work motivation from economics. When technical communicators felt that CCM’s only focus was efficiency and savings and that they were not recognized and connected to the fruits of their labor, their motivation decreased. But their motivation increased when they were engaged in job crafting—reshaping their understanding of the fruits of their labor and gaining recognition through prosocial behavior.

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Section: Literature Reviewmentioning

confidence: 99%