Digital literacy knowledge and needs of pharmacy staff: A systematic review

MacLure, Katie; Stewart, Derek

doi:10.14236/jhi.v23i3.840

Cited by 33 publications

(35 citation statements)

References 13 publications

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“…A mobile health application was only used in one study [ 55 ], whereas social media was not used in any study. Factors relating to the digital literacy of the pharmacy workforce could be a key issue holding back the use of these tools [ 42 ]. A number of studies have highlighted that while many within the pharmacy workforce had high levels of digital literacy, most did not use technology in their work life [ 65 ].…”

Section: Discussionmentioning

confidence: 99%

“…In addition, it is important that healthcare professionals develop their own digital literacy skills so that they can support their patients and customers to reap the benefits of technological advances to improve their health. A 2016 systematic review raised concerns about regarding pharmacies supporting the digital training of their workforce [ 42 ]. This review highlighted that while a pharmacy is using technology on a daily basis it does not appear to have adapted a structured training approach or development standards for its workforce.…”

Section: Introductionmentioning

confidence: 99%

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A Systematic Review of Randomized Controlled Trials of Telehealth and Digital Technology Use by Community Pharmacists to Improve Public Health

Crilly

Kayyali

2020

Pharmacy

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Community pharmacists (CPs) continue to have an important role in improving public health, however, advances in telehealth and digital technology mean that the methods by which they support their customers and patients are changing. The primary aim of this study was to identify which telehealth and digital technology tools are used by CPs for public health purposes and determine if these have a positive impact on public health outcomes. A systematic review was carried out using databases including PubMed and ScienceDirect, covering a time period from April 2005 until April 2020. The search criteria were the following: randomized controlled trials, published in English, investigating the delivery of public health services by community pharmacists using a telehealth or digital tool. Thirteen studies were included out of 719 initially identified. Nine studies detailed the use of telephone prompts or calls, one study detailed the use of a mobile health application, two studies detailed the use of a remote monitoring device, and one study detailed the use of photo-aging software. Public health topics that were addressed included vaccination uptake (n = 2), smoking cessation (n = 1), hypertension management (n = 2), and medication adherence and counseling (n = 8). More studies are needed to demonstrate whether or not the use of novel technology by CPs can improve public health.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A Systematic Review of Randomized Controlled Trials of Telehealth and Digital Technology Use by Community Pharmacists to Improve Public Health

Crilly

Kayyali

2020

Pharmacy

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“…Berdasarkan hasil wawancara pemanfaatan elektronik digital masih belum maksimal digunakan di area keperawatan Dampak Literasi digital yang kurang menunjukkan rendahnya keterlibatan staf dengan sistem informasi, hal ini berdampak pada lamanya respon pelayanan sehingga bisa berdampak pada kualitas perawatan pasien (MacLure & Stewart, 2016). Penelitian sebelumnya telah mengidentifikasi bahwa tingkat literasi digital yang rendah menunjukkan dampak pada kurangnya keterlibatan staf dengan penggunaan sistem informasi (MacLure & Stewart, 2018).…”

Section: Pembahasanunclassified

Pengembangan Literasi Digital Keperawatan Dimasa Pandemi Covid-19: Case Study

Zaharany

Hariyati

Anisah

2021

Jurnal Kepemimpinan dan Manajemen Keperawatan

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Perkembangan teknologi dan informasi saat ini turut andil dalam mengubah pola pikir dan sikap seorang pegawai. Rumah sakit harus mengembangkan SDM dalam menggunakan teknologi digital untuk peningkatan pelayanan kepada masyarakat agar dapat menjadi organisasi yang responsif, inovatif, produktif, efektif, efisien dan berkualita. Studi ini bertujuan untuk mengembangkan program literasi digital di Unit Rawat Jalan dan Unit Rawat Inap Rumah Sakit Jakarta. Studi ini menggunakan studi kasus dengan analisa situasi SWOT. Pengambilan data dilakukan dengan menggunakan teknik purposive sampling dengan metode kuesioner, wawancara dan telaah dokumen. Jumlah partisipan terdiri dari 5 perawat manajer dan 15 perawat pelaksana. Proses studi ini merupakan sebuah proyek inovasi yang sudah memiliki izin dari Rumah Sakit Jakarta. Belum optimalnya peran dan fungsi manajemen keperawatan dalam peningkatan literasi digital meliputi belum ada petunjuk penggunaan digital, SDM beresiko mengalami resistance to change, inovasi dikembangakan dengan panduan dan SPO pelaksanaan literasi digital. Evaluasi didapatkan perubahan signifikan perilaku digital sebanyak 80 % memberikan feedback positif. Pengembangan peningkatan Literasi digital mencakup berbagai faktor diantaranya komponen management centered digital literacy and person centered digital literacy. Rekomendasi dari studi ini dengan penerapan inovasi panduan pengembangan literasi digital dan SOP pengembangan literasi digital terhadap pemberian informasi dan edukasi

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“…Strikingly, less than 40% of respondents in the study indicated that they "frequently" or "always" used HITs (eg, accessing patient records and results) as part of their work [39]. Furthermore, a recent systematic review found low levels of digital literacy among pharmacists in Australia, Canada, and the United States [40]. To realize the full potential of HITs, investment is urgently needed in the training and professional development of health care staff to ensure competence and confidence in using HITs, the latter of which has shown to improve engagement with technology [41].…”

Section: Barriers To and Facilitators Of Implementationmentioning

confidence: 99%

Technology-Enabled Solutions for Australian Mental Health Services Reform: Impact Evaluation (Preprint)

LaMonica¹,

Milton²,

Braunstein³

et al. 2020

Preprint

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BACKGROUND Health information technologies (HITs) are becoming increasingly recognised for their potential to provide innovative solutions to improve the delivery of mental health services and drive system reform for better outcomes. A growing body of research aims to evaluate how innovative HITs can be co-designed and successfully implemented in mental health services to enhance their provision of care. OBJECTIVE The objective of this paper is to describe baseline results for a study designed to systematically monitor and evaluate the impact of implementing HIT-enabled solutions into Australian mental health services, with the aim of facilitating the iterative refinement of these solutions to meet the needs of consumers and their supportive others as well as health professionals and service providers. METHODS Data were collected via Web-based surveys, semi-structured interviews, and a workshop with staff from the mental health services implementing the HIT-enabled solutions to systematically monitor and evaluate their impact. Descriptive statistics and Fisher exact tests were used to characterise the findings from the Web-based surveys, including variability in the results based on service. Semi-structured interviews were coded using thematic analysis and workshop data was coded using basic content analysis. RESULTS At the end of the first phase of impact evaluation, baseline data had been collected from staff from three primary youth mental health services (n=18), a counselling service for veterans and their families (n=23), and a helpline for individuals affected by eating disorders and negative body image issues (n=6). As reported via Web-based surveys, staff members across the services consistently “agreed” or “strongly agreed” there was benefit associated with using technology as part of their work (80.9%) and that HIT-enabled solutions have the potential to improve outcomes for consumers (60.0%); however, there was less certainty as to whether their consumers’ capability to use technology aligned with how solutions would be used as part of their mental health care (24.4% “strongly disagreed” or “disagreed”; 33.3% “neutral”; and 42.2% “strongly agreed” or “agreed”). Implementation barriers and facilitators for consumers, health professionals and at the service level were derived from the baseline semi-structured interviews (n=3) and a workshop. Participants consistently indicated that the HIT-enabled solution was appropriate for their respective services; however, questioned whether their consumers had the digital literacy required to use the technology. Additional potential barriers to implementation included health professional’s digital literacy as well as service readiness for change in relation to adopting the HIT-enabled model of care. CONCLUSIONS Baseline data from the first phase of data collection highlight consistent themes related to the successful implementation of HIT-enabled solutions in mental health services, including the value of assessing service readiness for change (e.g. existing technology infrastructure and the digital literacy of staff and consumers), the importance of leadership from senior service management and local champions to drive quality improvement, and the necessity for effective education and training in the context of continuous on the ground support. Longitudinal data will provide a deeper understanding of the impact of HIT-enabled solutions on service quality and digital readiness and competence as well as the social return on investment and the quality, usability and acceptability of the solution.

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Digital literacy knowledge and needs of pharmacy staff: A systematic review

Cited by 33 publications

References 13 publications

A Systematic Review of Randomized Controlled Trials of Telehealth and Digital Technology Use by Community Pharmacists to Improve Public Health

A Systematic Review of Randomized Controlled Trials of Telehealth and Digital Technology Use by Community Pharmacists to Improve Public Health

Pengembangan Literasi Digital Keperawatan Dimasa Pandemi Covid-19: Case Study

Technology-Enabled Solutions for Australian Mental Health Services Reform: Impact Evaluation (Preprint)

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