Digital Reference in Slavic and East European Studies with an Examination of Practice at the University of Illinois and the Library of Congress

Cannon, Angela

doi:10.1300/j167v06n02_12

Cited by 4 publications

(1 citation statement)

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“…Additionally, Lupien mentioned that many libraries that were interested in providing services in French have chosen QuestionPoint, a software that can support multiple languages, including Spanish, Chinese, Korean, and Dutch. At the same time, the University of Illinois at Urbana-Champaign started to provide virtual reference services specifically to its Slavic and East European students (Cannon, 2005).…”

Section: Librariansmentioning

confidence: 99%

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Duan

2019

IJoL

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Librarians need feedback from users to improve library services. On the other hand, users need assistance from librarians in order to gain a better understanding of library services. This paper focuses on how Chinese students use U.S. academic libraries’ virtual reference services (VRS), and how academic librarians use VRS. By collecting data from Chinese students and librarians, this paper hopes to create a better understanding of these two factors in order to improve VRS.

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Section: Librariansmentioning

confidence: 99%

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Duan

2019

IJoL

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Cross-cultural Analysis of E-mail Reference

Shachaf

Meho

Hara

2007

The Journal of Academic Librarianship

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Studies that examined virtual reference and its potential for collaboration have by and large represented experiences in western English-speaking countries. This article reports the results of a three-nation (Israel, Japan, and Lebanon) comparative analysis to bridge this research gap. Similarities and differences between these countries highlight elements that international collaborative initiatives should consider when implementing global virtual reference services.

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Information Literacy: Discipline‐Specific or Core Competency?

Deyrup

2009

Slavic & East European Information Resources

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Digital Reference in Slavic and East European Studies with an Examination of Practice at the University of Illinois and the Library of Congress

Cited by 4 publications

References 0 publications

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Cross-cultural Analysis of E-mail Reference

Information Literacy: Discipline‐Specific or Core Competency?

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