Digital reference services, ed. by Bill Katz

Abstract

This book outlines the emerging field of digital referencing, introducing new issues brought on by the Internet and the role of the professional librarian. It examines the implementation of digital reference services, particularly in academic libraries, focusing on what digital referencing is, and how these services work.Part One focuses on the basic principles, opinions and discussions of digital reference services, giving the reader a broad overview of the service, including principles and aids. Part Two examines the uses of digital referencing, based on numerous case studies in a variety of library settings, including public and academic libraries, as well as discussions on the marketing and evaluation of these digital reference services. The editor reports that digital reference services are now a standard part of reference work in most libraries. In earlier years, digital reference primarily made use of email to receive & Info Sci 2006, 72(2) SAJnl Libs