Digital Skills and Tourism Workforce Recovery in the Post-COVID-19 Pandemic Era: Case of Small and Medium-Sized Tourism Enterprises (SMTEs) in Nairobi, Kenya

Maingi, Shem Wambugu; Wachira, Hildah Mumbi

doi:10.1108/978-1-80382-311-920221002

Cited by 5 publications

(9 citation statements)

References 31 publications

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“…[56,85] Emerging trends in digital competencies What new trends in digital competencies have emerged post-2023 and how are they expected to evolve? [8,49] Digital competencies in various sectors How does the effectiveness of digital competencies implementation vary across different industries? [115,116] Digital competencies and leadership What digital competencies are crucial for leaders looking to drive open innovation and digital transformation?…”

Section: Emergence Of New Technologies and Educationmentioning

confidence: 99%

“…Research on digital competencies today, especially in the context of open innovation, covers a wide and varied field [1][2][3][4]. This bibliometric study seeks to deeply explore this field, identifying trends, changes, and gaps in existing knowledge [5][6][7][8][9]. Digital competencies, defined as the skills and knowledge required to effectively navigate the digital environment, are critical in today's era of digital transformation, where technology and open innovation are cornerstones of almost every sector [10,11].…”

Section: Introductionmentioning

confidence: 99%

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Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations

Espina-Romero,

Ríos Parra,

Noroño-Sánchez

et al. 2024

Sustainability

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This study explored both the evolution and the integration of digital competencies within the context of open innovation, emphasizing the impact of technological advances across various sectors. The goal was to analyze documents indexed in Scopus from 2017 to 2023 using a quantitative and bibliometric approach. The methodology employed RStudio version 4.3.2 and Microsoft Excel 365 for data analysis, focusing on variables such as documents per year, h-index, total citations, and academic sources. The findings indicated a significant increase in research, highlighting a diversity of approaches, a trend towards international collaboration, and an evolution from basic concepts to complex applications, particularly the integration of digitization with sustainability and innovation. This research underscores the transformation of the business sector through digital competencies in open innovation and suggests further exploration into the effects of the pandemic on digital competencies, the role of artificial intelligence, the digital competencies–sustainable development relationship, and their application across different sectors.

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Section: Emergence Of New Technologies and Educationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations

Espina-Romero,

Ríos Parra,

Noroño-Sánchez

et al. 2024

Sustainability

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“…In today's landscape, a high level of digital maturity is essential for service providers to deliver innovative and personalized experiences [14], while technological resilience is a critical factor for their sustainable development [27]. Even small businesses leverage technology to improve decision-making, customer engagement and overall operational optimization [37].…”

Section: Literature Backgroundmentioning

confidence: 99%

“…The authors believe that these skills not only add significant value but also enable hotel businesses to stand out from the competition. Maingi & Wachira [27] investigated the importance of digital skills in the post-COVID recovery of Kenyan small and medium-sized tourism businesses. Their findings highlight the imperative of establishing a well-structured vision, roadmap, and tourism strategy for integrating digital skills and fostering technology robustness in the T&H field as critical factors for ensuring future sector success.…”

Section: Literature Backgroundmentioning

confidence: 99%

Skills development as an Indicator of the Serbian tourism digitalization progress

Petković,

Bradić-Martinović,

Lazić

2024

Ekonomika preduzeća

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In the tourism and hospitality sector, digital skills become one of the critical factors as they enable organizations and professionals to effectively utilize and adapt to the latest technological developments, improving the overall travel experience and/or operational efficiency of service providers. Based on the previous, this paper aims to evaluate the digital skills of supply-side stakeholders in Serbia's tourism and hospitality sector and to determine the main factors that influence their level of proficiency. By analyzing primary data from 418 respondents, the findings indicate a notable gap in advanced digital skills, which is particularly emphasized among administrative officers, primarily tourist inspectors. Additionally, multinomial logistic regression shows that the education and employment sector (catering, tourism agencies, tourism guides, tourism organizations, tourism inspectors and administrative officers) are factors associated with the level of digital skills. The results allow stakeholders to review the possibilities for improving skills, especially in the public sector, to address current skills gaps and prepare the workforce for future technological developments to ensure the sector's resilience and competitiveness in the global market.

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“…According to Li, Su, Zhang, and Mao (2018), employees are at the helm of implementing any technology introduced in the company, and not unless they have the necessary digital skills, the technology my not effectively contribute to the intended purpose. Maingi and Wachira (2022) analysed the effect of digital skills on the recovery from COVID-19 effects among the Small and Medium Enterprises (SMEs) in Kenya. The study sought to assess the role played by digital technology in enabling SMEs have a speedy recovery from the havoc caused by the COVID-19 Pandemic.…”

Section: Literature Review Empirical Reviewmentioning

confidence: 99%

An Investigation of Digital Capabilities and Performance of Telecommunication Companies in Kenya

NJOROGE,

KYALO, PhD

2023

strategicjournals.com

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This study established the influence of digital capabilities on the performance of telecommunication companies in Kenya. Specifically, the study sought to determine the influence of digital infrastructure, digital proficiency, information quality and data integrity on the performance of telecommunication companies in Kenya. The study utilized descriptive research design and targeted 137 technical personnel from ICT departments in the three major telecommunication companies in Kenya. Using a sampling formula, a sample size of 102 respondents was utilized. The study revealed that digital infrastructure (β=0.227; p=0.011) and digital proficiency (β=0.407; p=0.000) significantly influences Performance of Telecommunication Companies. Moreover, it was established that there exists statistically significant influence of information quality (β=0.189; p=0.016) and data integrity (β=0.173; p=0.021) on Performance of Telecommunication Companies. The study concludes that digital infrastructure is a vital component that allows businesses to execute significant innovations to support their goals. Furthermore, the availability of proper software is critical to the efficient operation of a company's digital operations. Furthermore, personnel in organizations must have the requisite skills and capabilities to exploit digital technologies. Data quality allows organizations to make more informed decisions and increase operational efficiency. Firms must invest in data quality if digital technology is to be useful. The study recommends that organizations ought to deploy digital infrastructure that satisfies the firms requirement in terms of hardware, software and network coverage for them to be competitive. Secondly, telecommunication companies need to prioritize digital competencies of their staff if they need to boost and maintain organizational efficiency. Thirdly, firms ought to invest heavily on data quality through implementation of current Digital Infrastructure. This promotes effective data transmission which is accurate and reliable. Finally, it can be recommended that companies must invest in quality of data if digital technology is to be useful.

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Digital Skills and Tourism Workforce Recovery in the Post-COVID-19 Pandemic Era: Case of Small and Medium-Sized Tourism Enterprises (SMTEs) in Nairobi, Kenya

Cited by 5 publications

References 31 publications

Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations

Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations

Skills development as an Indicator of the Serbian tourism digitalization progress

An Investigation of Digital Capabilities and Performance of Telecommunication Companies in Kenya

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