“…Even though researchers across various disciplines, including, but not limited to, organization science [7,8] and information systems (IS) [9,10], have studied organizational transformation for decades, digital transformation is special in that digital technology changes the very fabric of contemporary organizations [11,12,13]. These changes in organizational fabric are reflected in how making digital transformation real requires requestioning assumptions about business processes [14], technology renewals [15], work practices [16], deinstitutionalization [17], redefinition of value proposition [5], to mention but a few. The importance of exploring how organizations, managers, and frontline workers cope with these changes and make digital transformation real is thus pressing.…”