Digital Transformation in Businesses and Its Drivers

Klein, Müge

doi:10.46238/jobda.729499

Cited by 12 publications

(2 citation statements)

References 25 publications

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“…This is the same twist that companies find themselves in with the fourth industrial revolution and digital transformation (Rogers, 2016). Businesses that want to gain a competitive advantage in the market or maintain their current status must successfully perform digital transformation and keep up with the digital age (Klein, 2020).…”

Section: Introductionmentioning

confidence: 98%

“…The concept of digital transformation has been born out of Industry 4.0 as the latest turning point of industrial revolution. Digital transformation means more than digitization of company data and digitalization of business processes, furthermore it includes digitalization of business models, creating digital products and services that create new value for customers, adapting of organizational structures and company culture to digital circumstances by using digital technologies of any type (Berghaus and Back, 2016;Burmeister et al, 2016;Henriette et al, 2015;Hess et al, 2016;Matt et al, 2019;Klein, 2020). In fact, adaptable companies see the industrial revolutions as an opportunity to be more flexible.…”

Section: Introductionmentioning

confidence: 99%

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Türki̇ye’deki̇ Şi̇rketler İçi̇n Di̇ji̇tal Dönüşüm Önündeki̇ Engelleri̇n Araştirilmasi

KLEIN¹,

BİBER²

2022

ASOS

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Digital transformation of companies is not only the use of new digital technologies and the digitalization of business processes, it includes also the creation of new digital business models and the establishment of a digital corporate culture and organization. Because of this high level of complexity, the transformation process does not always go smoothly for companies. This study aims to determine what limits Turkish companies in their digital transformation journey and to identify some key barriers in the hope of guiding Turkish companies for a better experience in digital transformation projects. General barriers to digital transformation were determined from literature analysis and then verified and expanded with the expert interview method. Seven experts from a Turkish tehnology consulting company were interviewed and as a result, the main barrier to digital transformation was identified as "lack of financial resources" followed by the barriers "lack of time", "lack of a clear vision/strategy" and "missing process knowledge".

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Section: Introductionmentioning

confidence: 98%

Section: Introductionmentioning

confidence: 99%

Türki̇ye’deki̇ Şi̇rketler İçi̇n Di̇ji̇tal Dönüşüm Önündeki̇ Engelleri̇n Araştirilmasi

KLEIN¹,

BİBER²

2022

ASOS

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The Effect of Internal Service Quality on Employee Performance and the Mediation Role of Digital Transformation in This Effect

Elibol

2024

İnsan Ve Toplum Bilimleri Araştırmaları Dergisi

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The changing and increasing competitive environment brings new opportunities and risks to enterprises. Developments in the field of information and technology are among the main factors in the formation of this environment. It is an inevitable necessity for enterprises to continuously adapt to the developments in business environment, possibly through digital transformation, in order to seize opportunities and to reduce newly emergent risks. Despite all changes in the competitive environment, employees are still one of the most essential resources for enterprises today. As in the case of all business resources, it is extremely important to use the labor force effectively and efficiently and to keep employee performance at the highest level to achieve business goals and objectives in a sustainably competitive way. The internal service quality approach provides a practical analytical framework to evaluate employee performance. According to the approach, employees are considered as internal customers, the services provided to them by other employees as interior services, and the quality of these services as internal service quality. Improvement of internal service quality and ensuring digital transformation might have a positive effect on the employee performance. Hence, the purpose of this study is to examine the impact of internal service quality on employee performance and the mediating role of digital transformation in this effect. To test research hypotheses formed in the study, data were collected from 133 employees working in an import-export company by online survey method. The data were analyzed through frequency analysis, confirmatory factor analysis and regression analyses. Hayes Process plug-in of SPSS was used to test the mediation hypothesis. According to the research findings, internal service quality and digital transformation have a positive and significant effect on employee performance. Another finding of the study is that digital transformation has a partial mediating role in the effect of internal service quality on employee performance.

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Yükseköğretim Kurumu Çalışanlarının Yönetimde Dijitalleşme Algısı: Nitel Bir Araştırma

ÇAM

Eke

2022

Süleyman Demirel Üniversitesi Vizyoner Dergisi

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Dijitalleşme, birey ve toplum yaşamını etkileyen önemli gelişmeleri beraberinde getiren bir süreçtir. Diğer taraftan dijitalleşmenin etkili olduğu alanlardan birisi de hiç kuşkusuz yönetim ve organizasyon alanıdır. Dijitalleşme, her sektör ve boyuttaki organizasyon anlayışını, yapısını ve işleyişini etkileyen bir olgu haline gelmiştir. Dijital uygulamalar, organizasyonların varlığını sürdürebilmesi için günümüzde zaruri bir ihtiyaçtır. Bu araştırmada, yönetimdeki dijitalleşme olgusunun çağrışımı, alanları, avantajları, dezavantajları, fırsatları, tehditleri ve geleceğinin irdelenmesi amacıyla nitel araştırma yöntemi kullanılmıştır. Belirlenen amaç çerçevesinde, bir yükseköğretim kurumunda görev yapan akademik ve idari personel olmak üzere toplamda 11 kişi ile görüşmeler yapılmıştır. Araştırmanın bulguları ise 7 üst tema ve 26 alt tema altında değerlendirilmiştir. Yönetimde dijitalleşmenin tüm sektör ve yönetim kademelerinde gerçekleştiği, avantaj ve fırsatlarının dezavantaj ve tehditlerine kıyasla fazla olduğu, gelecekte daha da yaygınlaşacağı ve kamu, özel, sivil örgüt ve yöneticilerinin bu sürece kendilerini adapte etmeleri gerektiği sonucuna ulaşılmıştır.

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Digital Transformation in Businesses and Its Drivers

Cited by 12 publications

References 25 publications

Türki̇ye’deki̇ Şi̇rketler İçi̇n Di̇ji̇tal Dönüşüm Önündeki̇ Engelleri̇n Araştirilmasi

Türki̇ye’deki̇ Şi̇rketler İçi̇n Di̇ji̇tal Dönüşüm Önündeki̇ Engelleri̇n Araştirilmasi

The Effect of Internal Service Quality on Employee Performance and the Mediation Role of Digital Transformation in This Effect

Yükseköğretim Kurumu Çalışanlarının Yönetimde Dijitalleşme Algısı: Nitel Bir Araştırma

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