Digital transformation of modern quality management

Abstract

Introduction. The need to transform modern management systems under the influence of total digitalization is an important and serious social goal of science and business. One of the key areas of management today is quality management. In this regard, the purpose of the paper is defining the specifics and main trends and risks of digital quality management transformation on the whole, as well as evaluating the development of modern quality management in the context of digitalization. Results. Based on the process, complex and systematic approaches and in the context of total digitalization, an enlarged model of quality management has been formed which can be applied for the purpose of evaluating a quality management system at a particular enterprise, since it integrates quality management and risk management, which allows people in charge to monitor and evaluate the entire cycle of creating a service/product, as well as the results of the system development, costs, the need for timely elimination of shortcomings and improvement. Conclusions. According to the results of this study, there have been formulated a set of key trends and risks of digital transformation of quality management. A positive assessment of the modern quality management development in terms of digitization has been reasoned; an enlarged model of quality management has also been formed in the context of digital expansion.

Digital Transformation and The Changing Shape of Quality Management Practices

“…What impact the digital transformation has on quality management practices, what changes there are for quality management and quality management professionals, what concepts of quality management may evolve in the future under this change -all these questions emerge and not all of them have an answer yet. Some propositions exist already that the digitalisation may become in the future one of the quality management keystones along with innovation, adaptability and resilience (Mayakova, 2019).…”

“…Ivančić (Ivančić et al, 2019) has identified the following digital transformation dimensions: Strategy, People, Organisation, Customer, Ecosystem, Technology, and Innovation. The benefits, disadvantages and risks connected to the integration of digital technologies (Mayakova, 2019;Ralea et al, 2019), challenges of the implementation (Kovrigin & Vasiliev, 2020;Sjödin et al, 2018) and key lessons learned (Tabrizi et al, 2019) are also discussed in the scientific literature. Some studies focus on human aspects of digitalisation (Elg et al, 2020;Dengler & Tisch, 2020) and another research has been done on trends and tendencies of digital transformation (Lola & Bakeev, 2020).…”

“…The general impact of digital transformation on the organisation can be characterised as positive. It provides a competitive advantage for companies by reducing mistakes and errors, improving quality and increasing production speed (Sjödin et al, 2018), raising productivity (Prokhin, 2020;Dewhurst et al, 1999), increasing efficiency and improving quality of management decisions and their execution (Mayakova, 2019), value-chain integration and exploitation of new markets and territories (Ebert & Duarte, 2018), value creation (Sjödin et al, 2018), decreasing production lead time, improving usage of data and data quality (Armengaud et al, 2017), accelerating speed to market (Tabrizi et al, 2019;Sjödin et al, 2018), improving customer service (Mazzuto & Ciarapica, 2019;Prokhin, 2020), rising employees' flexibility and initiative (Dewhurst et al, 1999) and, as the result, ensuring the growth of sales and increased profitability (Sjödin et al, 2018). The usage of Artificial Intelligence (AI) applications ensures regulatory compliance and improve work safety (IBM, 2017).…”

“…Digital technologies allow building digital infrastructures, include customers and suppliers in company processes via digital platforms, share data thus opening doors to crossindustry collaboration (Ebert & Duarte, 2018). Some authors believe that digitalisation impacts also external environment providing connection via applications, augmented and/or virtual reality and other technologies (Ralea et al, 2019;Mayakova, 2019).…”

“…Digital transformation is directly connected with innovation -an innovation is being pre-requisite and enabler of digital transformation (Armengaud et al, 2017), which in turn boosts innovation further and contributes to the emergence of culture of innovation (Tabrizi et al, 2019;Mayakova, 2019;Manita et al, 2020).…”