Digital well-being in the tourism domain: mapping new roles and responsibilities

Abstract

Digital well-being has become a popular theme within a public discourse that increasingly attracts consumers, businesses, government institutions and technology providers who all face challenges in their technology-driven existence. However, there have been no attempts to create a comprehensive framework for a general understanding of digital well-being and the new roles and responsibilities that emerge from it in the tourism domain. Thus, this paper looks at understanding digital well-being in general and its concomitant applications in the tourism domain. After mapping characteristic digital well-being approaches and examples, we foresee the need for establishing a digital well-being continuum between everyday life and tourism that rests on three new sets of roles and responsibilities for the tourism domain, grouped around the need for adopting digital well-being philosophy in tourism, setting up new policies, and designing novel services and experiences.

Illuminating Opportunities for Smart Tourism Innovation That Foster Sustainable Tourist Well-Being Using Q Methodology

“…This stage of development is known as the fuzzy front-end of innovation (FFI)-a stage that involves establishing consensus and identifying plausible design directions and opportunities before the development of product/service features and content [34]. Here, conceptualizing innovations that foster tourism well-being requires the synthesis of knowledge across different disciplines [35][36][37] such as positive psychology [23], tourism well-being [38], and tourism experience design [24]. Probing into tourists' subjective and affective attitudes allows design team members to be in agreement when discussing, exploring, and envisioning design propositions.…”

Competitive intelligence approach for developing an e-tourism strategy post COVID-19

“…Smart tourism must be built on strong knowledge by paying attention to the development of science from the results of previous research (Shafiee et al, 2019). To be able to run this smart technology, it is very important to have workers who have sufficient technological skills to run various e-tourism technologies used in the tourism industry (Carlisle et al, 2021 (Stankov & Gretzel, 2021) to accurately explain the role of humans and the role of technology in presenting an e-tourism model that builds a comprehensive and strong tourism experience. Communities in the development of etourism have an inseparable role.…”

Social, Ethical, and Moral Issues in Smart Tourism Development in Destinations

“…Prior research and the discussion above have highlighted that healthy smart tourism development cannot be achieved without the interconnection and coordination among an expanded group of stakeholders (e.g., Buhalis & Amaranggana, 2013;Stankov & Gretzel, 2021). Thus, the stakeholder theory is introduced first as the conceptual foundation to identify and solve the social, ethical, and moral issues.…”

“…Tourists are the ultimate customers of smart tourism projects. Given the diversity of their interests, tourists may have different needs for tourism services, everything ranging from well-designed service products with a high level of engagement, to even a technology detox trip without any smart technologies (Stankov & Gretzel, 2021). Thus, smart tourism destinations may not satisfy all kinds of tourists because of their diverse needs.…”