Social, Ethical, and Moral Issues in Smart Tourism Development in Destinations

Pan, Bing; Lin, Michael; Liang, Yun; Akyildiz, Ayse; Park, So Young

doi:10.52255/smarttourism.2021.1.1.3

Cited by 13 publications

(3 citation statements)

References 48 publications

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“…In view of that smartphone usage can extend tourist decision-making process phase until en route, tourist’s tendency to elaborate a detailed trip plan proactively will be declining accordingly, especially for high sensation seekers who are far more willing to try the new applications of smartphone under new circumstances (i.e., the unusual environment of travel), thus to be more spontaneous and take risks. As evidenced in past studies, using smartphone in travel planning may thus help tame tourist worries about travel itinerary by mitigating the uncertainty and anxiety of tourists ( Pana et al, 2021 ; Goo et al, 2022 ). Whereas, the low sensation seekers would instead doing something following the beaten track, prefer to organize their trips seamlessly before departure and think this is reliable and safe.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 88%

Are you a spontaneous traveler? Effect of sensation seeking on tourist planfulness in the mobile era

2022

Front. Psychol.

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Drawn upon optimum stimulation level theory, and in view of the impact of mobile terminal usage on tourist decision-making, the present study aims to investigate how personality (i.e., sensation seeking) influences tourist trip planning behavior (i.e., tourist planfulness) in the mobile era. A sample of 344 respondents in China completed measures of sensation seeking, travel risk perception, smartphone usage, as well as tourist planfulness. Results indicated that sensation seeking was negatively associated with tourist planfulness and travel risk perception partially mediated this association. Besides, both the direct effect of sensation seeking on tourist planfulness and the indirect effect of travel risk perception were moderated by smartphone usage, in that these effects were stronger for tourists with a high-level of smartphone usage than those with low-level smartphone usage. This study can significantly advance existing research on tourist behavior from the perspective of personality and reconfiguring our traditional understanding on tourist decision-making in the mobile era. Our study may also provide indicative support for theoretical perspective that information technology is changing customer behavior.

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Section: Literature Review and Hypothesis Developmentmentioning

confidence: 88%

Are you a spontaneous traveler? Effect of sensation seeking on tourist planfulness in the mobile era

2022

Front. Psychol.

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“…However, it also brings the challenge of how to ensure that all stakeholders place overall long-term benefits over short-term personal interests. Finding the balance between the well-being and profitability of all stakeholders remains the challenge of smart tourism (Pan et al ., 2021). It is not clear to what extent tourists will give up their privacy for personalization, or whether tourism businesses will undertake large investments to build smart tools, not knowing whether tourists and local residents will adopt them.…”

Section: Resultsmentioning

confidence: 99%

Value co-creation in smart tourism destinations

Garanti

2023

WHATT

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PurposeThis study aims to describe the concept of smart tourism, placing emphasis on the smart tourism ecosystem and value co-creation concept within the system at a destination level. The work also summarizes the key challenges associated with smart tourism implementation and development.Design/methodology/approachThe study was conducted as a critical literature review, discussing the outcomes of a wide range and scope of relevant academic literature on the chosen concepts.FindingsSmart tourism can be described as the use of information and communication technology (ICT) technologies to facilitate and enrich tourism products, services and experiences. Within the smart tourism ecosystem, all stakeholders – customers, suppliers, intermediates, the public sector, service providers, destination management organizations and others –participate in the synergies and value co-creation, also share the benefits from it. The ultimate aim of a smart tourism ecosystem is to create sustainable economic, social and environmental benefits for all and promote destination competitiveness. Smart tourism implementation is also associated with several challenges, of which the most important are participation, an overwhelming amount of data, data privacy and technology adoption.Originality/valueThe paper provides a critical review of the recent and relevant literature in order to define and discuss the mechanisms of value co-creation in a smart tourism ecosystem and the challenges associated with it.

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“…As Pan et al (2021) proposed, the power and interests of all stakeholders (i.e. businesses and tourists) should be considered and well balanced.…”

Section: Social Dilemmasmentioning

confidence: 99%

The next frontier of the Internet of Behaviors: data-driven nudging in smart tourism

Kwok

2023

JTF

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PurposeThis conceptual study examines the implications of the Internet of Behaviors (IoB) for tourism stakeholders in a hyper-connected and data-driven world.Design/methodology/approachBased on nudge theory, a literature review and empirical evidence from multidisciplinary research, this study explores the implications of the IoB for smart tourism.FindingsThis study reviews the literature, presents a conceptual framework and proposes a research agenda with areas for future research.Originality/valueThe research on the IoB is nascent. Therefore, it is critical to understand how data-driven nudging influences tourist behavior.

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Social, Ethical, and Moral Issues in Smart Tourism Development in Destinations

Cited by 13 publications

References 48 publications

Are you a spontaneous traveler? Effect of sensation seeking on tourist planfulness in the mobile era

Are you a spontaneous traveler? Effect of sensation seeking on tourist planfulness in the mobile era

Value co-creation in smart tourism destinations

The next frontier of the Internet of Behaviors: data-driven nudging in smart tourism

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