Digitalization, agility, and customer value in tourism

Hadjielias, Εlias; Christofi, Michael; Christou, Prokopis; Drotarova, Maria Hadjielia

doi:10.1016/j.techfore.2021.121334

Cited by 98 publications

(56 citation statements)

References 120 publications

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“…First, digital transformation helps firms better communicate and interact with their customers and external partners, increasing sensitivity toward stakeholders’ expectations. For example, the use of big data and IoT allows firms to effectively and efficiently source, store, and share information regarding customers, suppliers, distributors, and other business actors ( Kohtamäki et al, 2020 ; Paiola and Gebauer, 2020 ), and thus better responds to their needs and wants ( Hadjielias et al, 2022 ; Schiavone et al, 2022 ). At the same time, the development of new algorithms and AI allows firms to parse, treat, and analyze a vast amount of data, extracting valuable information that helps identify stakeholders’ and societal needs ( Cardinali and De Giovanni, 2022 ).…”

Section: Theoretical Framework and Hypothesis Developmentmentioning

confidence: 99%

Digital Transformation and Corporate Social Performance: How Do Board Independence and Institutional Ownership Matter?

Meng

2022

Front. Psychol.

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This study addresses a gap in the literature on corporate governance and corporate social responsibility (CSR) by investigating whether and how board independence and institutional ownership moderate the relationship between digital transformation and corporate social performance (CSP). We find that digital transformation increases CSP using a panel dataset of Chinese publicly listed firms between 2014 and 2018. Moreover, we show that this positive impact is more pronounced when firms have higher proportions of independent directors on the board and institutional owners. These findings contribute to a better understanding of CSR dynamics, supporting the formulation and implementation of efficient CSR strategies in the digital era.

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Section: Theoretical Framework and Hypothesis Developmentmentioning

confidence: 99%

Digital Transformation and Corporate Social Performance: How Do Board Independence and Institutional Ownership Matter?

Meng

2022

Front. Psychol.

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“…In a turbulent environment, businesses need to enhance their competitive advantage. By integrating digitalization, they can achieve this goal and adapt to the new conditions easily [41]. This means that the more agile a company is, the more it can accomplish its aims.…”

Section: Keyword Analysismentioning

confidence: 99%

Investigating the Research Trends on Strategic Ambidexterity, Agility, and Open Innovation in SMEs: Perceptions from Bibliometric Analysis

Ragazou

Passas

Garefalakis

et al. 2022

Journal of Open Innovation: Technology, Market, and Complexity

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The unprecedented conditions of restrictive measures that were suddenly imposed in 2020 due to the outbreak of the COVID-19 pandemic affected business activity globally. To deal with the consequences that were caused by the pandemic, most SMEs had to adopt strategies which will enhance their development and footprint in the business arena. With this study, we aim to propose a theoretical approach, via bibliometric analysis, of a new business model innovation that will be based on the triple-win formula of strategic agility, ambidexterity, and open innovation. Open innovation can help SMEs develop their ambidexterity and agility capacity and become more efficient, which can contribute to gaining competitive advantage. To approach this issue, a bibliometric analysis was conducted based on 606 articles that were published in the timespan of 2008–2021. The bibliometric analysis used various indicators such as the scientific production in the studied field, h-Index, co-occurrence collaboration, Multiple Correspondence Analysis (MCA), keyword analysis, and thematic mapping. Biblioshiny and VOSviewer were used to process the data, and contributed to the visualization of the results. Of the 476 sources that were analyzed, most of the articles were published by Journal of Business Research; British scholars are those with the highest number of citations on the topic. This research provides insights related to the state of the art of the study area under analysis and highlights the gaps, which contributed to the building of a new business model innovation that will integrate not only ambidexterity and strategic agility, but open innovation, too. The new business model can help SMEs quickly adapt in the new business environment created by the past successive series of crises, such as the most recent financial crisis and the COVID-19 pandemic.

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“…Scholars have pointed out the impact of technological conditions on TET. Increasing digital information levels reduces information asymmetry and facilitates TET by easing access to information between subjects (Hadjielias et al, 2022;Wang et al, 2022). In the face of environmental and technological uncertainty, technology innovation capability reduces perceived risk and improves resource efficiency (Sarpong et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

What configurational conditions promote tourism eco-transformation? a fuzzy-set qualitative comparative analysis based on the TOE framework

Wang

Zheng

Zeng

et al. 2022

Front. Environ. Sci.

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Tourism eco-transformation can provide a long-lasting competitive advantage. However, successful transformation is a challenge for both academia and industry. The literature has focused on the net effect of a single factor. Still, we build on the Technology-Organization-Environment framework and propose that tourism eco-transformation does not depend on a single condition but the configurational effect of organization, environment, and technology. We found six conditions that influence eco-transformation in Chinese provinces. The results show that 1) the tourism eco-transformation in China from 2016 to 2019 “declines first and then rises,” indicating a “U” shape. Spatial distribution is stable; 2) We can classify the high-level transformation model into four configurational types: technology-pulling organization, proactive organization, environmental stress organization, and comprehensive organization. Not-high-level transformation model can be categorized as comprehensive absence and respectable; 3) There are three critical conditions for tourism external connections, environmental regulation, and tourism ecology promotion. In contrast, digital information level, technology innovation capability, and tourism resource endowment are largely determined based on the specific situation. We explore high-level and not-high-level configurational paths of tourism eco-transformation and gain new theoretical insights. We also guide tourism managers to choose or modify high-level tourism eco-transformation paths based on local characteristics to avoid not-high-level tourism eco-transformation situations.

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Digitalization, agility, and customer value in tourism

Cited by 98 publications

References 120 publications

Digital Transformation and Corporate Social Performance: How Do Board Independence and Institutional Ownership Matter?

Digital Transformation and Corporate Social Performance: How Do Board Independence and Institutional Ownership Matter?

Investigating the Research Trends on Strategic Ambidexterity, Agility, and Open Innovation in SMEs: Perceptions from Bibliometric Analysis

What configurational conditions promote tourism eco-transformation? a fuzzy-set qualitative comparative analysis based on the TOE framework

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