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Objective. The objective of the article is to clarify the essence of the "public services" category and to determine ways to improve the management processes of their provision in local self-government bodies. Methods. In the research process, a set of general scientific methods and techniques of research are applied: analysis, synthesis, generalization, comparison, grouping, induction, deduction. The theoretical and methodological basis of the research contains the provisions of the theory of management, public and state administration. In order to evaluate the process of providing public services in the conditions of local self-government bodies of the city of Kryvyi Rih, the SWOT analysis method is used. Results. In the study, based on the conducted content analysis of the approaches of scientists and practitioners, the category of "public service" is clarified. It should be understood as a special type of service, the result of the functioning of public authorities, aimed at the prompt resolution of socially significant problems and the implementation of state functions at all levels ( national and local). The analysis of the provision of public services in the conditions of the local self-government bodies of the city of Kryvyi Rih, carried out using the SWOT-analysis methodology adapted to the sphere of public administration, makes it possible to single out comparative advantages of this process (based on the analysis of strengths and opportunities), challenges for the management system of the provision of public services in the city (based on the analysis of weaknesses and opportunities), as well as identify the existing risks associated with this process of management and administration. It is determined that the improvement of the management process of the provision of public services in the city should be carried out within the framework of the implementation of the strategic program for the development of the public services system, the basis of which should be the following measures: 1. developing control mechanisms for the quality of the provision of public services by local self-government bodies; 2. developing an effective system of motivation of personnel providing public services; 3. reforming the approach to the personnel strategy of personnel formation and creating an emphasis on the educational level and specialty for which the future employee of the TsNP or department was educated; 4. ensuring interoperability.
Objective. The objective of the article is to clarify the essence of the "public services" category and to determine ways to improve the management processes of their provision in local self-government bodies. Methods. In the research process, a set of general scientific methods and techniques of research are applied: analysis, synthesis, generalization, comparison, grouping, induction, deduction. The theoretical and methodological basis of the research contains the provisions of the theory of management, public and state administration. In order to evaluate the process of providing public services in the conditions of local self-government bodies of the city of Kryvyi Rih, the SWOT analysis method is used. Results. In the study, based on the conducted content analysis of the approaches of scientists and practitioners, the category of "public service" is clarified. It should be understood as a special type of service, the result of the functioning of public authorities, aimed at the prompt resolution of socially significant problems and the implementation of state functions at all levels ( national and local). The analysis of the provision of public services in the conditions of the local self-government bodies of the city of Kryvyi Rih, carried out using the SWOT-analysis methodology adapted to the sphere of public administration, makes it possible to single out comparative advantages of this process (based on the analysis of strengths and opportunities), challenges for the management system of the provision of public services in the city (based on the analysis of weaknesses and opportunities), as well as identify the existing risks associated with this process of management and administration. It is determined that the improvement of the management process of the provision of public services in the city should be carried out within the framework of the implementation of the strategic program for the development of the public services system, the basis of which should be the following measures: 1. developing control mechanisms for the quality of the provision of public services by local self-government bodies; 2. developing an effective system of motivation of personnel providing public services; 3. reforming the approach to the personnel strategy of personnel formation and creating an emphasis on the educational level and specialty for which the future employee of the TsNP or department was educated; 4. ensuring interoperability.
Introduction. Today, territorial communities are a social center, a self-governing center in which civil society is formed. Creating comfortable living conditions in them, forming the preconditions for ensuring their sustainable development is a priority and urgent task of local governments. Under such conditions, the concept of inclusive development, which emerged at the beginning of the XXI century and is now actively used in various spheres and spheres of public life, becomes especially relevant. Goal. The purpose of the article is to substantiate the need to ensure the inclusive development of territorial communities, to determine its strategic goal, vectors and tools for their implementation. Methods. The following methods were used for scientific research: method of structural analysis, method of system analysis, method of abstract-logical generalization. Results. The strategic goal of inclusive development of territorial communities is formulated: creation of investment-attractive, gender-oriented, comfortable, ecologically clean territorial communities with developed infrastructure, productive small and medium business, effective governance and active community of people. The vectors of inclusive development of territorial communities are determined: creation of the institutional base of inclusive development of territorial communities; ensuring an inclusive approach to the implementation of municipal governance, the formation of local budgets, infrastructure development; development of small and medium enterprises on the basis of inclusiveness; ensuring an inclusive approach to the provision of educational, medical, cultural and administrative services, the development of silver, green, circular and digital economies, improving the standard and quality of life of the population, as well as the general social integration of society. The main tools of inclusive development of territorial communities are proposed: investment in human capital, job creation, structural transformation of the economy, development and implementation of progressive tax policy, organization of an effective social protection system, non-discrimination, social integration of all members of society. Conclusions. The use of territorial recommendations proposed in the article will allow to build investment-attractive, gender-oriented, comfortable, environmentally friendly territorial communities with developed infrastructure, well-functioning small and medium-sized businesses, effective governance and an active community of people.
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