Digitalization of swedish government agencies

Borg, Markus; Olsson, Thomas; Franke, Ulrik; Assar, Saïd

doi:10.1145/3183428.3183434

Cited by 21 publications

(8 citation statements)

References 31 publications

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“…When procuring a new digital system, such as an EHR, requirements related to HCI and ergonomics are often either completely lacking or expressed in unverifiable terms [7]. Borg et al [62] showed that, in procuring digital tools, authorities primarily focus on functional requirements (what the system should do) rather than on quality demands (how well the functions are supported) such as usability. On the software development side, functional requirements are prioritized over quality-related requirements [63].…”

Section: Path 2: Generic Requirement Formulationsmentioning

confidence: 99%

Why Are Digital Health Care Systems Still Poorly Designed, and Why Is Health Care Practice Not Asking for More? Three Paths Toward a Sustainable Digital Work Environment

Persson¹,

Rydenfält²

2021

J Med Internet Res

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Knowledge of how to design digital systems that are ergonomically sound, high in usability, and optimized for the user, context, and task has existed for some time. Despite this, there are still too many examples of new digital health care systems that are poorly designed and that could negatively affect both the work environment of health care staff and patient safety. This could be because of a gap between the theoretical knowledge of design and ergonomics and the practical implementation of this knowledge in procuring and developing digital health care systems. Furthermore, discussions of digitalization are often at a general level and risk neglecting the nature of direct interaction with the digital system. This is problematic since it is at this detailed level that work environment and patient safety issues materialize in practice. In this paper, we illustrate such issues with two scenarios concerned with contemporary electronic health care records, based on field studies in two health care settings. We argue that current methods and tools for designing and evaluating digital systems in health care must cater both to the holistic level and to the details of interaction and ergonomics. It must also be acknowledged that health care professionals are neither designers nor engineers, so expectations of them during the development of digital systems must be realistic. We suggest three paths toward a more sustainable digital work environment in health care: (1) better tools for evaluating the digital work environment in the field; (2) generic formulations of qualitative requirements related to usability and for adaptation to the user, context, and task, to be used in procurement; and (3) the introduction of digital ergonomics as an embracing concept capturing several of the ergonomic challenges (including physical, cognitive, and organizational aspects) involved in implementing and using digital systems.

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Section: Path 2: Generic Requirement Formulationsmentioning

confidence: 99%

Why Are Digital Health Care Systems Still Poorly Designed, and Why Is Health Care Practice Not Asking for More? Three Paths Toward a Sustainable Digital Work Environment

Persson¹,

Rydenfält²

2021

J Med Internet Res

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“…Although the highlighted difficulties persist, there are many PA project management initiatives that use the Agile methodologies, e.g., in the software development Census of the Swedish Government Agencies, the majority of Government Agencies consider their approach to be more Agile than planned [195], [196]. In addition to Barcelona and Chicago, mentioned in Section III-D, the Agile methodologies are applied in several PAs [17], [149], ranging from National (e.g.…”

Section: A Change Managementmentioning

confidence: 99%

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Ciancarini,

Giancarlo,

Grimaudo

2024

IEEE Access

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The goal of Digital Transformation of the Public Sector is the achievement of a better quality of life for citizens, via a more responsive and transparent administration and governance. By now it is clear that technological innovation, both in terms of computer architectures and software systems, is a crucial component of it, yet not sufficient. Indeed, a cultural, organizational and legal shift in how public organizations operate and relate to the citizens is also required. Nevertheless, computer scientists can play a key role in such a transformation and, given its impact on Society, it is essential to achieve a broader level of awareness of it and involvement in it of those scientific and professional figures. To this end, a technical map specifically designed for computer scientists, but properly placed in the context of the cultural, organizational and legal changes mentioned above, would be highly beneficial. To date, such a map is missing, to the best of our knowledge. The main contribution of this Tutorial is to provide it, together with a guided tour describing which key technological aspects enable and drive such a transformation. More specifically, based on a careful analysis of the available scholarly literature, that does not seem to include any Computer Science textbook material, a model of such a transformation is proposed, together with carefully selected examples incarnating it to show its validity: the cities of Barcelona and Chicago. Finally, a look at the future of this area is also provided. INDEX TERMSAgile Software Development, Computer systems organization Cloud computing, Computing methodologies Machine Learning, Data Knowledge and Engineering, Design and Engineering of Services for e-citizens, Digital Government, Digital Transformation.

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“…Due to Industry 4.0, digitalization has played a key role in the development of all business areas (Borg et al, 2018(Borg et al, , 2020Drath and Horch, 2014;Szela ˛gowski and Berniak-Wo zny, 2024). It characterizes the way in which organizations are changing their processes and practices to comply with the requirements of the new era.…”

Section: Introductionmentioning

confidence: 99%

“…Digitalization refers to comprehensive organizational development and process support (Almeida et al, 2020;Borg et al, 2018;Bouwman et al, 2019;Hammer, 1990). Thus, it does not simply entail automating existing practices, digitizing information, or using IS to change the nature of specific tasks (e.g.…”

Section: Introductionmentioning

confidence: 99%

Revealing the digital transformation, uncovering hidden process dimensions of education

Tsupari,

Lagstedt,

Kauppinen

2024

BPMJ

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PurposeThis study explores the consequences of digitalization in the field of education, particularly in relation to teachers’ course processes in higher education institutions. It emphasizes the importance of understanding how information systems (IS) support not only individual tasks but also processes as a whole. The results reveal that process practices have not been considered comprehensively and even core processes may be unseen.Design/methodology/approachA systematic literature review was conducted to explore the extent to which teachers’ processes are discussed in the literature. A qualitative case study was then conducted at a Finnish higher education institution to identify course processes and their relationships to IS.FindingsTeachers’ processes have scarcely been discussed in the literature, and the process support provided by ISs is remarkably limited. It seems that course processes, which are core to education, are a blind spot in education digitalization. To support evaluating the level of support by IS, novel course process indicators were introduced.Practical implicationsDeveloping core processes, teachers’ course processes and thesis processes in education field, supports improving service quality. In all industries, organizations should consider whether processes are properly recognized and whether IS support not only individual tasks but also processes as a whole. We recommend recognizing and applying business process management practices to better support teachers’ work and to improve overall efficiency in education.Originality/valueTo the best of our knowledge, this is the first education sector study that attends to teacher’s work as a comprehensive process.

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Digitalization of swedish government agencies

Cited by 21 publications

References 31 publications

Why Are Digital Health Care Systems Still Poorly Designed, and Why Is Health Care Practice Not Asking for More? Three Paths Toward a Sustainable Digital Work Environment

Why Are Digital Health Care Systems Still Poorly Designed, and Why Is Health Care Practice Not Asking for More? Three Paths Toward a Sustainable Digital Work Environment

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Revealing the digital transformation, uncovering hidden process dimensions of education

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