“…With the outbreak of COVID-19 pandemic, in the last two years, there has been an increasing body of research on academic libraries' responses to the COVID-19 pandemic. The literature shows that the experiences of academic libraries centered on the transition from physical to online delivery of information services, ensuring uninterrupted library services (e.g., Hinchliffe and Wolff-Eisenberg, 2020 , Hinchliffe and Wolff-Eisenberg, 2020 ; Wijayasundara, 2021 ). During the COVID-19 pandemic situation, academic libraries have taken actions to provide resources, services, and programmes in innovative ways, such as moving their services online and providing remote access to digital resources, delivering virtual reference services (i.e., automatic pop-up window, asking a librarian through website and social media) ( Abubakar, 2021 ), offering zero-contact checkout service ( Guo et al, 2020 ), supporting mental health and well-being ( Bladek, 2021 ; Cox & Brewster, 2020 ), and against misinformation/fake news ( Bangani, 2021 ).…”