“…The first questionnaire, for pharmacists, was subdivided into five parts: 1/pharmacist characteristics: permanent (yes or no), how long he has had his qualifications (< 5, (5-9), (10)(11)(12)(13)(14), > 15 years), pharmacy location (country, city center, urban district, shopping center), number of follow-up heart failure patients (0, (1-5), (6)(7)(8)(9)(10), (11)(12)(13)(14)(15), > 15), faithful patients (yes or no); 2/ knowledge of heart failure (disease, alert signs of decompensation, drug therapy, contraindicated drugs, hygieno-dietetic management, medical supervision, essential vaccinations, patient association) and role to play (in dispensing drugs, educating patients about their disease and treatment, informing patients about over-the-counter drugs and the importance of observance, referring patients to other health professionals or patient/support associations, providing medical equipment, giving advice by phone, distributing brochures about heart failure); 3/asked questions by patient: frequently (yes or no), ability to answer (frequently, sometimes, rarely, never), adopted behaviour if no answer (searching for answer in documents, on internet, contacting the patient's physician); 4/initial university training (very satisfactory, satisfactory, insufficient, very insufficient) and continuing education (necessary, yes or no); 5/therapeutic education: knowledge (yes or no), investment and motivation to provide it (yes or no), privacy space (yes or no).…”