Disruption Technology in Mobility: Customer Acceptance and Examples

Bongaerts, Robert; Kwiatkowski, Marta; König, Tatjana

doi:10.1007/978-3-319-44468-0_8

Cited by 5 publications

(2 citation statements)

References 7 publications

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“…Customers can save time and effort by doing financial transactions online. There are two challenges for every invention, as stated by Bongaerts et al (2017): the first is to develop it, which is all about engineering and technology, and the second is to market it, which is all about the mind and design that forms the customer perspective. The "disruption map" combines these two perspectives to effectively visualise what is technically possible and commercially viable.…”

Section: Discussionmentioning

confidence: 99%

Examining the Effect of Customer Perceived Health Risk and Acceptance on Contactless Hotel Application Usage During the Pandemic

Aziz¹,

Usman²,

Bakar³

et al. 2022

IJARBSS

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During the COVID-19 pandemic, this study looks at the effects of contactless hotel applications, how customers accept them, and what they think the health risks are. The hotel business is part of the hospitality industry, which focuses on giving people places to stay. In recent years, more and more people around the world have started to see travel as an important part of their lives. The global hotel and resort market was worth 1.21 trillion US dollars in 2019. This is a reasonable drop from the 1.24 trillion US dollars it was worth the year before due to a pandemic announced by the World Health Organization (WHO). So, there needs to be a new way to stay in business so that people can try out new business ideas during COVID-19 and the social distance. So, two research questions were made, the first of which will look at how contactless hotel apps affect how customers feel about them. Also, the second question will look at how customers' perceptions of health risks affect the relationship between contactless applications and customers' acceptance of them.

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Section: Discussionmentioning

confidence: 99%

Examining the Effect of Customer Perceived Health Risk and Acceptance on Contactless Hotel Application Usage During the Pandemic

Aziz¹,

Usman²,

Bakar³

et al. 2022

IJARBSS

View full text Add to dashboard Cite

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“…Various carsharing providers (e.g., Share Now) have tried to offer profitable car-sharing services in recent years and, so far, have failed. Customer acceptance will be central to the success of a mobility transition (Bongaerts et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Preferences for the shared use of electric-powered vehicles in mobility packages: an empirical analysis of MaaS in a university context

Decker,

Marx,

Weiβ

et al. 2023

Front. Environ. Econ.

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Previous research on preferences of potential Mobility-as-a-Service (MaaS) users often included public transport (PT) in bundled mobility options. Due to the often reported enormous importance of PT availability, including PT in the bundles may have led to distortions in the identification of other vehicle preferences in MaaS offerings. Our analysis counteracts this distortion and investigates how other means of transport are evaluated in mobility packages when PT is not part of the bundle. We included electric-powered mobility alternatives, which have rarely been considered in previous research, to find out which alternatives to PT users would prefer that might increase their approval of MaaS. Furthermore, the results of the existing literature are inconsistent in emphasizing whether sustainability and environmental protection are actually relevant in the valuation of different mobility options. Our analysis thus aims at identifying which electric vehicles are preferred in a mobility package, when PT is not included. We further investigate whether sustainability components of a mobility package influence the preference, structure of individuals. We based the empirical evaluation on a rank-ordered conjoint analysis, in which mobility packages were evaluated according to individual user preferences, including emissions savings. We therefore conducted a study to identify vehicle preferences other than PT and the valuation of sustainability aspects in mobility patterns. We surveyed 995 students to identify preferences and willingness to pay (WTP) for MaaS among this specific user group. Results of the empirical analysis show that preferences for an e-car and an e-scooter exist. Furthermore, we found that sustainability plays a role in the evaluation of mobility packages. Accordingly, we found, that a potential reduction in emissions leads to a higher approval of MaaS. Thus, the study extends the theoretical and empirical understanding of preference-ordering of MaaS packages and clarifies the importance of sustainability in transport choices.

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Digital transformation of SME business models as a factor of sustainable socio-economic development

2021

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The article deals with technological and managerial aspects of digital transformation of Russian SME business models. The purpose of this article is to develop theoretical and practical approaches to the study of SME business models based on the index of digital transformation of Russian SMEs to justify effective policies for sustainable socio-economic development of the regional and national economy. The article provides quantitative estimates of various parameters of SME business models digitalization using the index of digitalization for SMEs, and also notes the uneven digital development of SME business models in the structural aspect of the array of economic actors, as well as for different sectors of the economy and indicates the existing differences in “digital maturity” business models between SMEs of the capital and regional SMEs. The differences and specific features between different types of business models of SMEs depending on their degree of digital maturity are noted.

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Disruption Technology in Mobility: Customer Acceptance and Examples

Cited by 5 publications

References 7 publications

Examining the Effect of Customer Perceived Health Risk and Acceptance on Contactless Hotel Application Usage During the Pandemic

Examining the Effect of Customer Perceived Health Risk and Acceptance on Contactless Hotel Application Usage During the Pandemic

Preferences for the shared use of electric-powered vehicles in mobility packages: an empirical analysis of MaaS in a university context

Digital transformation of SME business models as a factor of sustainable socio-economic development

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