Distance Students' Attitude Toward Library Help Seeking

Tang, Yingqi; Tseng, Hung Wei

doi:10.1016/j.acalib.2014.04.008

Cited by 14 publications

(3 citation statements)

References 29 publications

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“…They decidedly preferred personal interaction fearing that their online communication may not be understood or they will not comprehend the provided answers. Similar conclusions were drawn by Tang and Tseng (2014) who carried out research among students of Jacksonville State University. Those students who lived in close proximity to the university's campus overwhelmingly preferred personal consultations although an increase of the willingness to use digital methods of communication could be noticed along with the increase of the distance at which the students lived from the campus.…”

Section: Students' Information Needs and Digital Technologies… Commusupporting

confidence: 81%

Students’ Information Needs and Digital Technologies in Academic Libraries

Mierzecka

2018

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Thesis/objective – The topic of this article is the influence of digital technologies on the functioning of academic libraries in the context of their users’ needs. Users’ information behaviors have changed significantly through the influence of these technologies, what can be identified in particular in students’ behaviors. Do far-reaching changes in the way in which users, in case of this article - students, interact with information cause transformations in the functioning and mission of academic libraries? On the basis of literature containing the results of researches conducted around the world an attempt was made to present the way academic libraries react to these changes and how they modify their services and resources. Research method – The first step in responding to the actual needs of users is to conduct research in this area. For this reason, the subject of the analysis in this article were publications presenting research on the users’ (students) needs in the context of using academic libraries. The next stage was to identify the texts in which the use of digital technology was discussed. The analyzed literature was selected from leading journals indexed in the Science Citation Index Expanded (SCI-EXPANDED), the Social Sciences Citation Index (SSCI), and the Arts & Humanities Citation Index (A & HCI), and included articles which were published within the last 5 years (2013-2018) – a period in which digital technologies in most academic libraries in the world were most widely used, making changes caused by them possible to be diagnosed, and which corresponds to the information query. The results of the query contained 328 articles, 80 of them have been analyzed in detail, because they were deemed to contain the results of research on the functioning of academic libraries in the context of the needs and expectations of the students. Results/conclusions – On the basis of the analysis it can be concluded that the widespread use of digital technologies has changed functioning of academic libraries to a large extent, but these changes are not revolutionary. The way of implementing library tasks has changed, but the tasks themselves as well as the mission of an academic library have remained similar. One of the most important postulates for the future is the necessity of far-reaching personalization of the services being offered. The conducted analysis is based on the research presented in the literature, the next planned stage is verification of these conclusions in empirical research.

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Section: Students' Information Needs and Digital Technologies… Commusupporting

confidence: 81%

Students’ Information Needs and Digital Technologies in Academic Libraries

Mierzecka

2018

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“…They speculated that students who live close to campus have more opportunities to form connections with peers and teaching faculty. 12 From the limited literature exploring the reasons that students seek librarians for research help, the central message is the importance of forging partnerships with faculty in order to gain access to students via both library instruction and direct professor referrals. In Sobel's (2009) study exploring why students asked librarians for help, she concluded that faculty recommending students contact librarians for help was the leading reason for students asking reference questions, even more so than librarians asking students to contact them during library instruction sessions.…”

Section: Why Do Students Seek Help In An Age Of Diy?mentioning

confidence: 99%

Why do Students Seek Help in an Age of DIY? Using a Qualitative Approach to Look Beyond Statistics

Vinyard¹,

Mullally²,

Colvin³

2017

RUSQ

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National statistics indicate that academic libraries are experiencing declines in reference transactions, but the references services in some libraries continue to thrive. While many studies explore reasons that students do not seek assistance from librarians, there is limited research explaining why students do ask for help. The authors conducted a study to answer two questions: (1) How do undergraduate students look for information? (2) What prompted the students to seek out help from a librarian? To answer these questions, the authors conducted in-depth, semi-structured interviews with undergraduate students who had received reference assistance. An important theme that emerged from the interviews was students’ preferences to search independently without assistance. Despite this “do-it-yourself” mentality, students aware of library research consultation services still continue to seek out assistance for librarians when stressful and time-consuming research questions arise. The findings from this study will help librarians better market their research services and understand how students perceive the help-seeking process.

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“…In Singh and Gill’s (2015) study on the awareness and the extent of use of SNSs by the students and research scholars at universities in northern India, all of the respondents were found to be aware of and making use of such applications in their academic affairs. Another study noted that students predominantly desired to seek physical help from university librarians on duty for accessing quality information retrieval available in print or electronic format, as well as virtually (Abrizah et al , 2015; Liyana and Noorhidawati, 2014; Robinson and Stubberud, 2012; Tang and Tseng, 2014). Indeed, “librarians are needed more than ever to guide patrons to finding reliable and valid information” (Stern and Kaur, 2010, p. 69).…”

Section: Introductionmentioning

confidence: 99%

Willingness of patrons to use library public computing facilities: insights from Malaysia

Suki

2016

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Purpose This paper aims to examine relationships between attitude, self-efficacy and subjective norm with library patrons’ behavioural intention to use public computing facilities at a library. Design/methodology/approach Data were collected from 200 undergraduate students enrolled at a higher learning institution in the Federal Territory of Labuan, Malaysia, via a structured questionnaire comprising closed-ended questions. A structural equation modelling technique using Analysis of Moment Structures (AMOS) computer software version 21 was used to examine the stability of the model with the data and to estimate impacts among factors instantaneously. Findings The results show that library patrons’ behavioral intention to use public computing facilities at the library is widely affected by subjective norm factor, i.e. influence of the support of family members, friends and neighbours. Using public computers in a library helps them to be more independent in completing their assignments and conducting research collaboration, checking email messages, social networking and performing other online tasks. Practical implications The findings of this study provide a better understanding of factors likely to influence library patrons’ behavioral intention to use public computing facilities at a library. It also offers valuable insights into factors which university librarians need to focus on to improve library patrons’ behavioral intention to actively use public computing facilities at a library for quality information retrieval. Originality/value This study replaces perceived behavioral control with self-efficacy in the framework, as it overlaps with the concept of self-efficacy to provide more variance in behavioral intention to use public computing facilities at a library, which has been marginally researched in the Malaysian context.

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Distance Students' Attitude Toward Library Help Seeking

Cited by 14 publications

References 29 publications

Students’ Information Needs and Digital Technologies in Academic Libraries

Students’ Information Needs and Digital Technologies in Academic Libraries

Why do Students Seek Help in an Age of DIY? Using a Qualitative Approach to Look Beyond Statistics

Willingness of patrons to use library public computing facilities: insights from Malaysia

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