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Context: Global software development (GSD) projects can have distributed teams that work independently in different locations or team members that are dispersed. The various development settings in GSD can influence quality during product evolution. When evaluating quality using defects as a proxy, the development settings have to be taken into consideration. Objective: The aim is to provide a systematic method for supporting investigations of the implication of GSD contexts on defect data as a proxy for quality. Method: A method engineering approach was used to incrementally develop the proposed method. This was done through applying the method in multiple industrial contexts and then using lessons learned to refine and improve the method after application. Results: A measurement instrument and visualization was proposed incorporating an understanding of the release history and understanding of GSD contexts. Conclusion: The method can help with making accurate inferences about development settings because it includes details on collecting and aggregating data at a level that matches the development setting in a GSD context and involves practitioners at various phases of the investigation. Finally, the information that is produced from following the method can help practitioners make informed decisions when planning to develop software in comparable circumstances. and multivariate analysis. This analysis approach can be compared with combining the measures in visualization approaches. This is because both approaches can be used to assess the existence of a relationship between either the measures themselves (e.g., quality measures and product modification measures), or the measures and the events in the development setting. Phase 4: evaluation (of quantitative data analysis results given the context)The purpose of Phase 4 is to get deeper insights and explanations about the changes in defects and measures that influence or is linked to defects. During this phase, the GSD context and events in the Figure 5. An example of how to visualize data. Exploring the implication on quality of distributed development and changes in number of companies involved in development activities, across releases. GSD-QuID, global software developmentquality investigation using defects. 636 RONALD JABANGWE ET AL.
Context: Global software development (GSD) projects can have distributed teams that work independently in different locations or team members that are dispersed. The various development settings in GSD can influence quality during product evolution. When evaluating quality using defects as a proxy, the development settings have to be taken into consideration. Objective: The aim is to provide a systematic method for supporting investigations of the implication of GSD contexts on defect data as a proxy for quality. Method: A method engineering approach was used to incrementally develop the proposed method. This was done through applying the method in multiple industrial contexts and then using lessons learned to refine and improve the method after application. Results: A measurement instrument and visualization was proposed incorporating an understanding of the release history and understanding of GSD contexts. Conclusion: The method can help with making accurate inferences about development settings because it includes details on collecting and aggregating data at a level that matches the development setting in a GSD context and involves practitioners at various phases of the investigation. Finally, the information that is produced from following the method can help practitioners make informed decisions when planning to develop software in comparable circumstances. and multivariate analysis. This analysis approach can be compared with combining the measures in visualization approaches. This is because both approaches can be used to assess the existence of a relationship between either the measures themselves (e.g., quality measures and product modification measures), or the measures and the events in the development setting. Phase 4: evaluation (of quantitative data analysis results given the context)The purpose of Phase 4 is to get deeper insights and explanations about the changes in defects and measures that influence or is linked to defects. During this phase, the GSD context and events in the Figure 5. An example of how to visualize data. Exploring the implication on quality of distributed development and changes in number of companies involved in development activities, across releases. GSD-QuID, global software developmentquality investigation using defects. 636 RONALD JABANGWE ET AL.
Context: Offshore outsourcing collaborations can result in distributed development, which has been linked to quality-related concerns. However, there are few studies that focus on the implication of distributed development on quality, and they report inconsistent findings using different proxies for quality. Thus, there is a need for more studies, as well as to identify useful proxies for certain distributed contexts. The presented empirical study was performed in a context that involved offshore outsourcing vendors in a multisite distributed development setting.Objective: The aim of the study is to investigate how quality changes during evolution in a distributed development environment that incurs organizational changes in terms of number of companies involved.Method: A case study approach is followed in the investigation. Only post-release defects are used as a proxy for external quality due to unreliable defect data found pre-release such as those reported during integration. Focus group meetings were also held with practitioners.Results: The results suggest that practices that can be grouped into product, people, and process categories can help ensure post-release quality. However, postrelease defects are insufficient for showing a conclusive impact on quality of the development setting. This is because the development teams worked independently as isolated distributed teams, and integration defects would help to better reflect on the impact on quality of the development setting.Conclusions: The mitigation practices identified can be useful information to practitioners that are planning to engage in similar globally distributed development projects. Finally, it is important to take into consideration the arrangement of distributed development teams in global projects, and to use the context to iden- tify appropriate proxies for quality in order to draw correct conclusions about the implications of the context. This would help with providing practitioners with wellfounded findings about the impact on quality of globally distributed development settings.
Purpose The ability of an organisation’s headquarters (HQ) to bring value to and manage a globally dispersed multinational enterprise has been questioned in the existing literature. The purpose of this paper is to suggest that HQ-subsidiary distance is an important factor that affects such ability; this report also investigates the impact of distance on the HQ’s network management capabilities in the context of a global organisation’s evolution. Design/methodology/approach In this study, a single company was chosen to take part in a retrospective, longitudinal case study that highlighted two embedded product cases. The concept of distance was viewed as a variety of distance dimensions existing between the HQ and its subsidiaries. Findings The results indicated that distance impacted the effectiveness of the HQ’s network management capabilities by affecting HQ-subsidiary interaction and, consequently, shaping HQ’s knowledgeability about the subsidiaries’ operations. Moreover, the results suggested that the impact of such distance may shift from positive to negative over the course of a global organisation’s evolution. Research limitations/implications Although this study was explorative, some generalisability to industrial-goods companies of Scandinavian origin that have transferred activities to their owned subsidiaries may be expected. Further replication of the study using multiple case companies across various industries and countries is desirable. Originality/value This work extends the understanding of technological distance, sheds light on the conditions necessary for the HQ of a globally networked organisation to engage in value creation in the context of its evolution and contributes to the overall appreciation of distance as a factor that comprises multiple dimensions.
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