2022
DOI: 10.5937/intrev2202029g
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Distribution channels of banking services: Attitudes and preferences of clients

Abstract: The purpose of this paper is to investigate how the development of information and communication technology affects the choice of distribution channels for individuals, users of banking services. The research aims to show and determine which factors influence natural users when choosing a bank, how technology development affects the distribution channels of banking services, which distribution channels are most represented in the banking sector and why, and whether banks invest enough effort in research its us… Show more

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Cited by 2 publications
(2 citation statements)
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“…The trends in banking are different, but their impact on competitiveness is indisputable. Some of them are deregulation, technological progress and diversity of banking services [19], including the adoption of ESG products [20]. Over the past two decades, banking institutions have entered new product areas, moving from traditional lending to new strategies based on generating nonfund-based income through the provision of various services (securities trading, support for firms to issue new equity financing, securities commissions from values and asset management, etc.).…”
Section: Methodsmentioning
confidence: 99%
“…The trends in banking are different, but their impact on competitiveness is indisputable. Some of them are deregulation, technological progress and diversity of banking services [19], including the adoption of ESG products [20]. Over the past two decades, banking institutions have entered new product areas, moving from traditional lending to new strategies based on generating nonfund-based income through the provision of various services (securities trading, support for firms to issue new equity financing, securities commissions from values and asset management, etc.).…”
Section: Methodsmentioning
confidence: 99%
“…Different risk factors can be considered as different elements of control and support as well as processes that are necessary to maintain the integrity of the rating. [8] The distinction between these three categories can be less precise in practice for three key reasons:…”
Section: Validation Of the Rating Processmentioning
confidence: 99%