Do Products Respond to User Desires? A Case Study. Errors and Successes in the Design Process, under the Umbrella of Emotional Design

Alonso-García, María; Pardo-Vicente, Miguel-Ángel; Rodríguez-Parada, Lucía; Nieto, Daniel Moreno

doi:10.3390/sym12081350

Cited by 11 publications

(11 citation statements)

References 28 publications

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“…On the other hand, it is clear that this level is related to a surprise factor, so the study of surprising product features is crucial to design products that arouse attention and curiosity [27]. In this curiosity, there is a certain relationship with that perceived through innovation and differentiation of the concept of traditional products [28]. According to this research, the product's ability to surprise not only depends on how much it differs from its predecessors.…”

Section: The Visceral Levelmentioning

confidence: 83%

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How Innovation Affects Users’ Emotional Responses: Implications for Product Success and Business Sustainability

2023

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The market is experiencing an expanding range of products, prompting manufacturing companies to differentiate themselves from competitors by moving away from conventional concepts. However, these innovations often fail to meet consumer expectations, leading to product failure, and consequently, an unsustainable evolution of the market and the business. This unsustainability requires designers to adapt innovations to align with consumer needs and desires. Understanding and validating these adaptations can be achieved by examining users’ emotional responses to innovative products. The objective of this study is to assess the influence of innovation in the development of new successful products, sales performance, and, therefore, business sustainability. This evaluation is based on the perceptions of potential consumers through the analysis of users’ emotional responses to various new product concepts at different design stages. A case study presents the evaluation of 48 new interactive lamp concepts categorized into relaxation, study, and leisure topics. The target audience for these concepts is consumers aged 18 to 24. The designs were developed by 12 teams of final-year industrial design students using insights from a prior psychographic study involving over 800 potential consumers. The findings highlight differences in users’ perceptions of innovative and traditional products across topics. These differences relate to users’ interest, intuitiveness, and desirability toward a product. Generally, traditional product concepts are perceived as more intuitive, but users show greater interest and desire for innovative concepts, with some variations among the analyzed topics. The business environment is encouraged to share these data with new product-development teams to achieve sustainable market and business growth.

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Section: The Visceral Levelmentioning

confidence: 83%

“…When using an umbrella, users consciously do so to protect themselves from the rain, driven by their thoughts and perceptions [37]. This conscious mechanism aligns with the intended purpose of the product [28]. Additionally, there are preconscious and unconscious levels of interaction.…”

Section: The Behavioral Levelmentioning

confidence: 99%

How Innovation Affects Users’ Emotional Responses: Implications for Product Success and Business Sustainability

2023

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“…This frequently leads to consider the UX not as a single concept but as a part belonging to a broader concept. It is worth noting that the prevalence of ‘N’ in ‘method demonstration’ suggests that many studies mention the benefits of their research outputs in design. However, the high number of ‘Y’ in ‘clarity of design objectives A’ indicates that the utility of those outputs within the design process phases is seldom clarified(Yeh, Gregory, & Ritter 2010; Williams, Attridge, & Pitts 2011; Gkouskos, Normark, & Lundgren 2014; da Silva, Crilly, & Hekkert 2015; Zuo et al 2016; Yoon, Pohlmeyer, & Desmet 2017; Zhou et al 2017; Zhang et al 2018; Alonso-García et al 2020). The large number of ‘n/a’ in ‘participants’ means that, often, data are not acquired directly from potential end users.…”

Section: Analysis Of the Classification Resultsmentioning

confidence: 99%

Fundamentals and issues of user experience in the process of designing consumer products

Berni¹,

Borgianni²,

Basso³

et al. 2023

Des. Sci.

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User experience (UX) application in the practice of engineering and product design is still limited. The present paper provides insights into research on UX design and recommendations for design practitioners by pointing out common criticalities. These outcomes are achieved through a literature review on how UX relates to design. First, issues in benefitting from UX understanding in design are identified with a specific focus on theoretical contributions. Second, experimental papers investigating UX and design are analysed in relation to previously identified issues. Although issues are present to some extent in all the contributions, the empirical studies dealing with UX in design are overall valid. The results highlight UX’s support in revealing design requirements, but its capability of steering design processes is arguable, as concrete guidelines for practitioners are not well described. Based on identified issues, the authors propose a checklist to make UX studies in design more reliable and their outcomes more comparable.

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“…The instinct layer refers to the user’s subjective impressions and feelings about the appearance elements of actual things; the behavior layer refers to the product use process; the user gets the satisfaction and pleasure brought by the product performance, usability, functional practicability, etc. ; and the reflection layer focuses on the consciousness and emotional feelings during the process of use, focusing on the experience reflection of humanistic thought and meaning brought by the experience process [ 12 ]. Based on the above literature, as shown in Figure 1 , preliminary evaluation factors are selected from the physical factors of the product, the user’s behavioral factors, the environmental factors used, and the cultural factors.…”

Section: Preparation Of Experience Satisfaction Research Materialsmentioning

confidence: 99%

Research on Public Fitness Equipment Experience Based on Satisfaction

Zheng

2021

Healthcare

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In order to improve the user experience of public fitness equipment, based on the principles of experience design principle, the Norman 3-level theory is used to obtain product materials, using safety, equipment practicality, product interest, and humanistic construction experience. The 5-level Likert evaluation scale is used to conduct a satisfaction survey on the index factors. According to the score, the fuzzy comprehensive evaluation method is applied to calculate the weights and average satisfaction values of the first and second indexes and discover the practical characteristics, interesting characteristics, and humanities of users. The characteristic satisfaction is low. The IPA model is used to analyze and evaluate the position of each evaluation index factor quadrant, and the experience factors that need improvement are obtained. In view of the analysis results, suggestions for advancement of public fitness equipment and factors in urgent need of improvement are put forward, and the safety experience refine design of the stroller is provided, which offers an effective reference for the experience design of public fitness equipment.

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Do Products Respond to User Desires? A Case Study. Errors and Successes in the Design Process, under the Umbrella of Emotional Design

Cited by 11 publications

References 28 publications

How Innovation Affects Users’ Emotional Responses: Implications for Product Success and Business Sustainability

How Innovation Affects Users’ Emotional Responses: Implications for Product Success and Business Sustainability

Fundamentals and issues of user experience in the process of designing consumer products

Research on Public Fitness Equipment Experience Based on Satisfaction

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