Do surgical patients differ in the way they prioritise aspects of hospital care?

Iversen, Maria Gerding; Hansen, Karen S.; Freil, Morten; Kreiner, Svend

doi:10.1177/1403494809102774

Cited by 3 publications

(2 citation statements)

References 15 publications

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“…[25][26][27][28][29] At the same time, other researchers consider patient surveys as ultimate weapons in the improvement of quality of care. [30][31][32][33][34][35][36][37][38] It is not clear what and where the gaps are in the understanding of this tool. Why should the researchers and policymakers have such diverse and conflicting opinions about the effectiveness of the patient-survey tool?…”

Section: Current Opinion On the Effectiveness Of Patient Surveysmentioning

confidence: 99%

“…To address the specific needs of a particular service, several customized questionnaires have been developed by researchers. 31,[33][34][35][36]49 Few of these are well-designed studies with good external and internal validity. Dancet and colleagues 31 in Belgium developed a questionnaire designed for patients with a diagnosis of endometriosis.…”

Section: Recent Uk Surveysmentioning

confidence: 99%

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Are patient surveys valuable as a service-improvement tool in health services? An overview

Patwardhan¹,

Spencer²

2012

JHL

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Improving the quality of care in international health services was made a high priority in 1977. The World Health Assembly passed a resolution to greatly improve "Health for all" by the year 2000. Since 1977, the use of patient surveys for quality improvement has become a common practice in the health-care industry. The use of surveys reflects the concept that patient satisfaction is closely linked with that of organizational performance, which is in turn closely linked with organizational culture. This article is a review of the role of patient surveys as a quality-improvement tool in health care. The article explores the characteristics, types, merits, and pitfalls of various patient surveys, as well as the impact of their wide-ranging application in dissimilar scenarios to identify gaps in service provision. It is demonstrated that the conducting of patient surveys and using the results to improve the quality of care are two different processes. The value of patient surveys depends on the interplay between these two processes and several other factors that can influence the final outcome. The article also discusses the business aspect of the patient surveys in detail. Finally, the authors make future recommendations on how the patient survey tool can be best used to improve the quality of care in the health-care sector.

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Section: Current Opinion On the Effectiveness Of Patient Surveysmentioning

confidence: 99%

Section: Recent Uk Surveysmentioning

confidence: 99%

Are patient surveys valuable as a service-improvement tool in health services? An overview

Patwardhan¹,

Spencer²

2012

JHL

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Kunden- beziehungsweise Patientenzufriedenheit

Pawils

Trojan

Nickel

et al. 2012

Bundesgesundheitsbl.

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Recently, the concept of patient satisfaction has been established as an essential part of the quality management of hospitals. Despite the concept's lack of theoretical and methodological foundations, patient surveys on subjective hospital experiences contribute immensely to the improvement of hospitals. What needs to be considered critically in this context is the concept of customer satisfaction for patients, the theoretical integration of empirical results, the reduction of false satisfaction indications and the application of risk-adjusted versus naïve benchmarking of data. This paper aims to contribute to the theoretical discussion of the topic and to build a basis for planning methodologically sound patient surveys.

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Cancer patients' preferences of care within hospitals: a systematic literature review

Petersen

Knudsen

Vinter

2015

Int J Qual Health Care

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Patient-rated importance was a useful method in identifying the care patients preferred. Due to a limited number of studies and great diversity within studies evaluated, interpretation of results should be cautious. However, it seems that cancer patients treated in hospitals with a curative intent find treatment-related information, professional standard and short delay of diagnosis and treatment most important.

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Do surgical patients differ in the way they prioritise aspects of hospital care?

Cited by 3 publications

References 15 publications

Are patient surveys valuable as a service-improvement tool in health services? An overview

Are patient surveys valuable as a service-improvement tool in health services? An overview

Kunden- beziehungsweise Patientenzufriedenheit

Cancer patients' preferences of care within hospitals: a systematic literature review

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