Do you pass it on? An examination of the consequences of perceived cyber incivility

McCarthy, Kimberly; Pearce, Jone L.; Morton, John; Lyon, Sarah C.

doi:10.1108/omj-12-2018-0654

Cited by 12 publications

(13 citation statements)

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“…While studies of each type of incivility independently have indicated both to Daily Effects of Incivility via Discrete Emotions 16 cause important impairments to employees (e.g., Zhou et al, 2015), emotions have only been studied as antecedents of cyber mistreatment (e.g., Vranjes et al, 2018), meaning that the potential for emotions to explain the detrimental effects of cyber incivility was unknown. More generally, our understanding of their relative effects has been hampered by the fact that the few previous studies that include both types of incivility suffer from methodological issues that limit the confidence of conclusions in application to day-to-day workplace incivility (e.g., use of student samples: McCarthy et al, 2020;Scisco et al, 2019; reliance on retrospective reports: Heischman et al, 2019).…”

Section: Discussionmentioning

confidence: 99%

“…Moreover, very few studies of the effects of incivility consider both face-to-face and cyber incivility. Those that do have relied on student participants(McCarthy, Pearce, Morton, & Lyon, 2020;Scisco, Giumetti, Bodinger, Randall, & Shemanskis, 2019), or have applied retrospective survey designs rather than studying daily effects(Heischman, Nagy, & Settler, 2019), and do not consider mediating variables, such as emotions. This prior research also reports conflicting patterns of findings.…”

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confidence: 99%

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Daily effects of face-to-face and cyber incivility via sadness, anger and fear

et al. 2021

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including the URL of the record and the reason for the withdrawal request.Daily Effects of Incivility via Discrete Emotions 1 Daily Effects of Face-to-face and Cyber Incivility via Sadness, Anger and FearMany workers are subjected to incidents of rudeness and ignorance at work. Emerging evidence suggests that exposure to such incivility has an immediate impact on people's daily well-being and commitment. In this article we contribute to this nascent area of enquiry by investigating the role of discrete emotions in explaining how exposure to incivility translates into detrimental daily consequences, and by examining whether the role of emotions varies depending on whether incivilities occur during face-to-face versus online interactions. In a diary study of 69 workers, we find that face-to-face incivility has a pronounced daily impact on workers' exhaustion and turnover intention, and that this impact is mediated by increased feelings of sadness and anger, but not fear. In contrast, cyber incivility only affects workers' emotional exhaustion as a result of increases in sadness. Our findings provide insight into the mechanisms of daily effects of workplace incivility and the divergent daily effects of face-toface versus cyber incivility.

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Section: Discussionmentioning

confidence: 99%

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confidence: 99%

Daily effects of face-to-face and cyber incivility via sadness, anger and fear

et al. 2021

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“…Online communication has become more prominent in universities and clinical settings [ 11 , 12 , 16 , 34 , 49 , 50 ], due to its advantages of flexibility of location and time [ 10 , 51 ], and its use is especially important, given the social distancing measures brought about by the COVID-19 pandemic [ 16 ]. Cyberincivility can have a profound negative psychosocial impact on users and their community [ 52 , 53 ], resulting in emotional distress (e.g., cynicism, fear, lowered self-confidence, and burnout), social isolation, distrust and avoidance, and turnover intentions [ 34 , 54 , 55 ]. The creation and maintenance of a safe, supportive, and civil learning environment is important for both educators and their students [ 56 , 57 ].…”

Section: Discussionmentioning

confidence: 99%

Exploration of Cybercivility in Nursing Education Using Cross-Country Comparisons

Kim

Lee

Gagné

2020

IJERPH

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Many nursing students have experienced negative social behaviors and incivility in cyberspace. We aimed to explore knowledge, experience, and acceptability of cyberincivility, as well as the perceived benefits of cybercivility education among nursing students in the United States of America (USA), Hong Kong (HK), and South Korea (K). We used a cross-sectional study design. The Academic Cyberincivility Assessment Questionnaire was administered to participants, and data were collected from 336 nursing students from a university in each country (USA (n = 90), HK (n = 115), and K (n = 131)). Cyberincivility was perceived as a problem by 76.8% of respondents. More than 50% of respondents had experienced cyberincivility, were knowledgeable about it, and found it unacceptable. Longer hours spent on social networking services and perception of cyberincivility were positively associated with the variables, but negatively associated with perceived benefits of learning. Cross-country differences in items and level of variables were identified (p < 0.01). The HK respondents demonstrated lower knowledge, compared to USA and K respondents. Frequency of cyberincivility experience and perceived learning benefit were lower for students in the USA than in HK and K. Acceptability of cyberincivility was significantly lower in respondents from K. Developing educational programs on general and sociocultural patterns of online communication could be useful in promoting cybercivility globally.

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“…As technology-assisted work processes become increasingly common, it is critical to consider modality of work in future research on workplace mistreatment (Barber & Santuzzi, 2015). One direction of research is to more systematically examine the similarities and differences between in-person and online workplace mistreatment (e.g., cyber incivility, cyberbullying); indeed, some recent research has begun to do so (e.g., Heischman et al, 2019;McCarthy et al, 2020). Another promising direction is to explore more innovative ways of investigating the perpetrator's and witness's perspectives with workplace mistreatment in field research, through utilizing technology-assisted research methods (e.g., to code mistreatment behaviors displayed in Zoom video recordings of team meetings).…”

Section: Considering the Implications Of Remote Workmentioning

confidence: 99%

Mistreatment in organizations: Where are we, and where are we going?

Yang,

Fox,

McMahon

2024

Handbook of Occupational Health Psychology (3rd Ed.).

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W orkplace mistreatment, 1 sometimes labeled abuse, aggression, or harassment, is a prevalent issue in workplaces. It represents interpersonal interactions during which one (or more) social partner initiates negative, counternormative actions or stops positive, normative actions toward another social partner in the workplace (Cortina & Magley, 2003, as cited in Yang et al., 2014. It manifests in many forms among the broad worker population, ranging in intensity, frequency, and focus. The estimated prevalence rate for workplace mistreatment is high. For example, 98% of workers reported experiencing incivility at least once and 50% reported weekly experiences as a target (Porath & Pearson, 2012, as cited in Schilpzand et al., 2016, and about 15% of workers reported experiencing bullying (Nielsen et al., 2010). Workplace mistreatment is consequential for workers and their organizations. Estimates of annual organizational costs attributable to workplace mistreatment have been reported to range from billions for bullying to $14,000 per employee for incivility (Kline & Lewis, 2019; Pearson & Porath, 2009, as cited in Cortina et al., 2017.Workplace mistreatment research has reached a consensus about a longstanding challenge about the conceptual distinction between different forms of mistreatment, which mainly stems from the overlap between commonly used measures of different forms of mistreatment as well as the imprecise operationalization of these mistreatment constructs during measurement (Bowling 1 We omitted some reviews on mistreatment from this chapter, due to space limitation and the fact that they largely overlap with and are less comprehensive than those included here.

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Do you pass it on? An examination of the consequences of perceived cyber incivility

Cited by 12 publications

References 49 publications

Daily effects of face-to-face and cyber incivility via sadness, anger and fear

Daily effects of face-to-face and cyber incivility via sadness, anger and fear

Exploration of Cybercivility in Nursing Education Using Cross-Country Comparisons

Mistreatment in organizations: Where are we, and where are we going?

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