Does innovation capabilities affect the new service innovation success among Pakistani cellular companies?

Kiani, Malkah Noor; Mustafa, Syed Hussain; Ahmad, Mehboob

doi:10.1108/apjie-10-2018-0058

Cited by 19 publications

(14 citation statements)

References 48 publications

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“…Customer orientation and innovativeness A study by Kiani et al (2019) revealed that enhancing the capabilities of organization to innovate in terms of better understandings of customer needs and the available technological options of the competitive market dynamics would be helpful for the practitioners to attain the overall success of services in short-and long-term perspectives. Previous studies indicated that a concentration on customer orientation results in various performance outcomes.…”

Section: Literature Review and Hypothesis Development Market Orientatmentioning

confidence: 99%

The impact of market orientation on innovativeness: evidence from Yemeni SMEs

Alhakimi

Mahmoud

2020

APJIE

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Purpose This study aims to investigate the impact of market orientation on small and medium-sizedenterprises (SMEs) innovativeness in Yemen. Design/methodology/approach The study uses empirical data collected from 206 managers, owners and operators of SME in Sana'a. By using exploratory and quantitative methods, the collected data was examined using descriptive, correlation and regression analyses. Findings The results indicated that market orientation, as a whole, has a significant impact on SME innovativeness. Specifically, while the two dimensions – customer orientation and supplier orientation – have a significant impact on SME innovativeness, the other two dimensions – competitor and inter-functional coordination – do not have a significant impact on SME innovativeness. Research limitations/implications The study focuses only on four factors that have an influence over SME innovativeness based on the perspective of managers. Practical implications SMEs represent the largest portion of businesses in Yemen’s private sector. It is anticipated that the findings of this study will help SMEs’ owners and managers to better understand market orientation and the significant impact it has on SME innovativeness. Originality/value The value of this research work is evident from the fact that the market orientation models have neglected the part of suppliers (upstream supply chain) in generating superior value for customers, even though they have concentrated on the role of customers (downstream supply chain) and competitors.

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Section: Literature Review and Hypothesis Development Market Orientatmentioning

confidence: 99%

The impact of market orientation on innovativeness: evidence from Yemeni SMEs

Alhakimi

Mahmoud

2020

APJIE

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“…However, it is also indicated by literature that there is a need to study the innovation capabilities and the concept of business model innovation in lieu of some performance indicators that could be success of service innovation. It is essential to explain here that the stronger the innovation capabilities may yield more success in newly offered services, consequently this would enable the organization to carry the innovation in its business model by breaking its static nature (Kiani, Mustafa, & Ahmad, 2019). The dynamic and changing market needs of the industry requires the organization to break the static shells of their traditional business model in order to offer more customized and value service delivery, in addition, to capture and proposition of value for itself.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

“…It has also been found from the review of literature that the different researchers have conducted detailed research on the concept of innovation capabilities in varying perspectives (Kiani, Mustafa, & Ahmad, 2019;Kiani, Ahmad, & Gillani, 2019). Despite the existence of researches relating innovation capabilities, still there is a need to further validate this construct.…”

Section: Introductionmentioning

confidence: 99%

What Brings the Innovation in Business Model(s)? Evidence from Pakistan Mobile Banking Sector

Kiani¹,

Gillani²

2020

SAJMS

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Establishment of a new form of business model(s) by carrying many B2B partnerships among banks, cellular companies and government institutions, etc. serves the necessity for the survival in complex dynamics of newly emerged Pakistani mobile-banking sector. This study intends to examine the elements that influence extent of innovation in formation of new business model(s) among this newly emerged service sector. Four research questions have been developed. The questionnaire has been filled by 345 top executives and middle managers chosen through stratified sampling strategy. The gathered data was analyzed using the regression-based conditional process analysis (Hayes, 2017). The findings revealed some vital pieces of information for both practitioners and academicians. The significance of work is justified with the fact that this study effort to address some of the research gaps of existing literature body.

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“…According to Kungu, Desta and Ngui [38], innovation is the practice whereby new thoughts and concepts are converted into sustainable value-creating outcomes. Recently, [39] maintain that innovation has three main dimensions, such as: new service ideas, new service processes, and new technological systems that proved to be useful in describing the diversity of service innovations. These dimensions can be employed as performance indicators regarding service innovations, and also suitable as performance measurement variables.…”

Section: Introductionmentioning

confidence: 99%

“…These dimensions can be employed as performance indicators regarding service innovations, and also suitable as performance measurement variables. Bearing this in mind, there is still a need to better understand the role of innovation as an important antecedent construct of service success [39,40].…”

Section: Introductionmentioning

confidence: 99%

Decision-Making Process Regarding the Use of Mobile Phones in Romania Taking into Consideration Sustainability and Circular Economy

et al. 2020

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Nowadays, the use of smartphones has become essential for daily activities that have either a personal or professional purpose. A large number of resources is necessary for both the production and the use of these devices, which means that solutions in terms of sustainability are needed. The purpose of this research is to highlight the concept of sustainability when talking about smartphones, as well to underline the possibilities that exist for the consumers. This study examines the habits of young consumers in Romania, the reasons behind a mobile phone replacement, and the factors that influence the purchase decision. The methodology section follows quantitative and qualitative market research. An analysis was performed in order to have a deep understanding of trends in terms of mobile phone ownership and preferred brands. This study also provides a general view on the neglectfulness of the young population of Romania regarding the dangers to which the environment is exposed because of the purchasing habits that go against sustainability. For accomplishing this purpose, important results have been discovered through the analysis of the data obtained from self-administered questionnaires and interviews. The results show that people are usually using only one mobile phone at a time and they change it once every two years for sustainability and financial reasons. The same applies when it comes to choosing a certain brand. The reasons behind the purchase of a new phone and the decisions regarding an old one are based on healthy principles of the circular economy and sustainability. The preferences in terms of technology and design, and the decision process are correlated with incomes.

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Does innovation capabilities affect the new service innovation success among Pakistani cellular companies?

Cited by 19 publications

References 48 publications

The impact of market orientation on innovativeness: evidence from Yemeni SMEs

The impact of market orientation on innovativeness: evidence from Yemeni SMEs

What Brings the Innovation in Business Model(s)? Evidence from Pakistan Mobile Banking Sector

Decision-Making Process Regarding the Use of Mobile Phones in Romania Taking into Consideration Sustainability and Circular Economy

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