Microsavings institutions that cannot provide microcredit are unlikely to be self-sustaining. Payments banks are Indian microfinance institutions that can collect microsavings, but cannot give microcredit. They have been mainly unsuccessful owing to low spreads between interest given to savers and interest received from the reserve bank or commercial banks on interbank deposits. The commission income from transfer payments is too low to pay the high overheads of rural outreach. Payments banks would like to transform themselves into small savings banks that can provide microcredit. K E Y W O R D S microcredit, microinsurance, micropayments, microsavings, postal services, remittances 1 | INTRODUCTION One of the destructive impacts of information and communication technologies is on the post. People no longer need to send letters or postcards to each other since they send emails. As a result, many postal workers risk being unemployed. On the other hand, owing to economic development and online mail order, the post is increasingly delivering parcels. At the same time, international parcel delivery costs go up because of controls of counterfeit goods, leading to delays and increased working capital requirements. Post offices all over the world, therefore, needed to make a complete SWOT analysis to understand what they could do to remain profitable. Their main strength was an extremely high-quality service team, found all over the country, visiting rural areas of low population density where no other official ventured, and the strong trust that people had in postal officers. Their foremost opportunity was that poor persons could not afford to travel to obtain services while governments had a universal service obligation toward their citizens. This gap caused the government to use the depth and reach of the posts. The experiments of postal offices have been varied: for example, in Finland, postal workers will cut grass for their clients in return for a monthly subscription. In France, the post officers will talk to old lonely people and spend time with them. On the other hand, with parcel deliveries through drones in large low-density countries such as Australia, Canada, and certain regions of China, again, the employment of postal workers could take a hit. In 2017, Germany was already using drones to supply medicines.With the growth in microfinance, postal offices recognized an opportunity to take a more significant part in financial and economic development.Microfinance is often limited to urban and high-density areas. Nevertheless, there was a social need to supply financial inclusion to rural areas. This social need translated into votes, especially crucial in countries where a substantial part of the population was still living in rural areas. As a result, there was political pressure to provide financial services to rural areas. However, banks were not geared to doing this. The postal banks had always had, since the nineteenth century, a small business for money transfers through postal orders and had offered post...