Domesticating WhatsApp: Family, friends, work, and study in everyday communication

Matassi, Mora; Boczkowski, Pablo J.; Mitchelstein, Eugenia

doi:10.1177/1461444819841890

Cited by 97 publications

(74 citation statements)

References 43 publications

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“…3 The quasi-entirety of users involved in the case study, however, seem to ignore this 'relational risk' (Das and Teng, 2004) -or the probability that the service provider might break their trust and leak data from their conversations. 4 For research on Whatsapp, although not in direct connection with activism, see Ling and Lai (2016), Waterloo et al (2018), and Matassi et al (2019). 5 Not all users were from Florianópolis.…”

Section: Notesmentioning

confidence: 99%

Do Not Harm in Private Chat Apps: Ethical Issues for Research on and with WhatsApp

Barbosa

Milan

2019

Westminster Papers in Communication and Culture

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WhatsApp has remained under the radar for it is scarcely accessible to overt scholarly scrutiny. Encrypted chat apps allow for a certain degree of perceived secrecy. Yet the high frequency of civic engagement makes ethnographic research a time-consuming exercise. This article investigates how digital ethnography inside WhatsApp groups requires up-to-date, innovative ethical guidelines. We suggest a two-pronged approach. On the one hand, we should rethink and update 'known' ways of doing ethics, undertaking at least three conceptual operations: going back to the basics, positing as central the notion of 'do not harm', which allows to recentre the user within the research process; avoid reducing research ethics to a one-stop checklist, to privilege instead a recursive, iterative and dialogic process able to engage research subjects; moving past the consent form as the sole and merely regulatory moment of the researcher-research subject relationship. On the other hand, while thinking through innovative ways of considering ethics in chat app research, we ought to take infrastructure seriously, both the site of research and the research ecosystem; embrace transparency and avoid by all means covert bypasses; and guarantee full anonymisation to our research subjects.

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Section: Notesmentioning

confidence: 99%

Do Not Harm in Private Chat Apps: Ethical Issues for Research on and with WhatsApp

Barbosa

Milan

2019

Westminster Papers in Communication and Culture

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“…Finalmente, otro grupo es el de los adultos mayores Mitchelstein, 2019). Rebelo (2015) investiga el uso de internet en general y de Facebook en particular por parte de los adultos mayores en Portugal.…”

Section: Serraunclassified

Redes sociales en Iberoamérica. Artículo de revisión

Matassi¹,

Boczkowski²

2020

EPI

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ResumenEste trabajo presenta un análisis de la bibliografía existente sobre redes sociales en Iberoamérica, con el objetivo de organizar las principales temáticas cubiertas, relevar sus hallazgos, y proponer caminos futuros de investigación. Las cuatro áreas temáticas que se destacan son: comunicación política y gobierno electrónico; periodismo y medios tradicionales; grupos sociales (incluyendo adolescentes y jóvenes, marginados, mujeres, empresarios e influencers, estudiantes, y adultos mayores) y áreas de uso (comercio, turismo, educación, salud, comunicación profesional); y participación política y cívica. Revisamos la bibliografía desde la perspectiva de las plataformas (Twitter, Facebook, WhatsApp, Instagram, YouTube, y Snapchat) y desde las regiones geográficas y países que componen Iberoamérica, para observar similitudes y diferencias. Concluimos con la mención y el análisis de los dos patrones más sobresalientes de las investigaciones: 1) tendencia a esperar por parte de las redes un potencial transformador que no necesariamente se comprueba, sobre todo para el caso de la comunicación política y el periodismo; 2) capacidad transformadora de las redes para sus aplicaciones en las áreas turismo, educación y salud, donde los medios tradicionales no se han caracterizado por tener un rol destacado. Finalmente, proponemos algunos caminos para estudios futuros, entre ellos la realización de trabajos comparativos, la incorporación de miradas relacionales en el tratamiento de las redes, la suma de metodologías mixtas, experimentales y computacionales, y la consideración, desde el diseño de investigación, de la aceleración del cambio tecnológico y de la necesidad de generar preguntas y conceptualizaciones capaces de sobrevivir al paso del tiempo. AbstractThis paper presents an analysis of the existing literature on social networks in Ibero-America, with the objective of organizing the main topics covered, highlighting findings, and proposing future research paths. The four thematic areas that stand out are political communication and electronic government; journalism and traditional media; social groups (including adolescents and young people, those marginalized, women, entrepreneurs and influencers, students, and older adults) and areas of use (including commerce, tourism, education, health, professional communication); and political and civic participation. In addition, we review the literature from the perspective of the platforms (Twitter, Facebook, WhatsApp, Instagram, YouTube, and Snapchat) and from the geographical regions and countries that make up Ibero-America, to observe similarities and differences. We conclude with the mention and analysis of the two most outstanding patterns of the studies examined: 1) a tendency to expect from the networks a transformative potential that is not necessarily proven, especially in the case of political communication and journalism; 2) transformative capacity El profesional de la información, 2020, v. 29, n. 1. eISSN: 1699-2407 2 of networks in the areas of tourism, ed...

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“…WA group is known to be widely used by people from all around the world, be it for family use, a network of friends, for work-professional related activities, and for study purposes [4]. Among the varieties of WA usage, the platform can be utilized for disseminating health information to improve knowledge and engagement [5], promoting events [6], used as a way to maintain communication among family members [7], and can also be used as a platform for coordinating among neighbourhood household members of urban and rural communities [8].…”

Section: Introductionmentioning

confidence: 99%

Understanding the Importance WhatsApp Group and How Indonesian Students Utilize the Platform in Australia

Lukman¹

2020

Proceedings of the Proceedings of the 1st Padjadjaran Communication Conference Series, PCCS 2019, 9 October 2019, Bandung, West

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This study tries to explain the communication pattern of Indonesian students in Australia when using WhatsApp (WA) group, adhering to the Uses and Gratification theory. Utilizing a cross-sectional approach, this participatory study took data from a WA group dedicated to postgraduate students in Australia with financial support from a specific scholarship (L). Data were collected by categorizing WA posts which span from August 2019 to October 2019 and also using online questionnaire distributed to the member of the group. The result of the research provides an insight into how Indonesian students utilize and interacts within the WA group. Findings show variance on how participants in the group interact with another and how they value the importance of the platform.

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Domesticating WhatsApp: Family, friends, work, and study in everyday communication

Cited by 97 publications

References 43 publications

Do Not Harm in Private Chat Apps: Ethical Issues for Research on and with WhatsApp

Do Not Harm in Private Chat Apps: Ethical Issues for Research on and with WhatsApp

Redes sociales en Iberoamérica. Artículo de revisión

Understanding the Importance WhatsApp Group and How Indonesian Students Utilize the Platform in Australia

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