Dr. Congeniality: Understanding the Importance of Surgeons’ Nontechnical Skills Through 360° Feedback

Lanz, Julie J.; Gregory, Paul J.; Menendez, Mariano E.; Harmon, Larry

doi:10.1016/j.jsurg.2017.12.006

Cited by 17 publications

(11 citation statements)

References 22 publications

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“…Multisource feedback is the use of physicians' team members (other physicians, nurses, and staff) to evaluate job performance. 11,12 The scope and depth of multisource feedback is valuable given the argument that patient evaluations of physician performance are subjective at best. 13 For example, patient evaluations have been found to be in uenced by the race and gender of the physician such that only physicians who were white and male bene ted from a customer satisfaction judgment, even after controlling for objective measures of performance.…”

Section: Multisource Feedbackmentioning

confidence: 99%

See 1 more Smart Citation

Assessing Physician Performance Using Multisource Surveys: Do Biases Exist Due to Gender, Country of Training, Native Language, and Age?

Lanz

Gregory²,

Harmon³

2020

Preprint

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Background: With a growing number of foreign-trained physicians joining the United States workforce, there is a need to assess their job performance fairly. The purpose of this study was to explore the fairness of a multisource competency assessment on U.S.- and non-U.S.-trained physicians. Methods: We conducted a non-experimental retrospective analysis on physicians working in the United States (n=258) who participated in a physician assessment and education program. Results: There were no significant differences in performance outcomes at the scale level of teamwork, motivating or discouraging behaviors, technical practice, and patient interactions, nor the item level based on demographic differences. Conclusions: The PULSE 360 is a powerful tool that can be used to evaluate physician performance without bias due demographic differences including: gender, country of physician medical training, physician native language, or age.

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Section: Multisource Feedbackmentioning

confidence: 99%

“…Prior research has demonstrated both the internal and external validity of PULSE 360 scores in relation to important physician outcomes such as malpractice risk and patient satisfaction. 11,[29][30][31][32][33][34]…”

Section: Pulse 360 Surveymentioning

confidence: 99%

Assessing Physician Performance Using Multisource Surveys: Do Biases Exist Due to Gender, Country of Training, Native Language, and Age?

Lanz

Gregory²,

Harmon³

2020

Preprint

Self Cite

View full text Add to dashboard Cite

show abstract

“…Multisource, or 360-degree, feedback is the use of physicians' team members (other physicians, nurses, and staff) to evaluate job performance. 11,12 The scope and depth of multisource feedback is valuable given the argument that patient evaluations of physician performance are subjective at best. 13 For example, patient evaluations have been found to be in uenced by the race and gender of the physician such that only physicians who were white and male bene ted from a customer satisfaction judgment, even after controlling for objective measures of performance.…”

Section: Multisource Feedbackmentioning

confidence: 99%

Section: Pulse 360 Surveymentioning

confidence: 99%

Fairly Assessing U.S.- and Foreign-Trained Physician Performance Using 360-Degree Surveys

Lanz¹,

Gregory²,

Harmon³

2020

Preprint

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Background With a growing number of foreign-trained physicians joining the United States workforce, there is a need to fairly assess their job performance. The purpose of this study was to explore the fairness of a 360-degree competency assessment on U.S.- and foreign-trained physicians. Methods We conducted a non-experimental retrospective analysis on physicians working in the United States (n = 258) who participated in a physician assessment and education program between 2007 and 2017. Results There were no significant differences in performance outcomes of teamwork, motivating or discouraging behaviors, technical practice, and patient interactions based on demographic differences. Conclusions The PULSE 360 is a powerful tool that can be used to evaluate physician performance without bias in demographic differences including: gender, country of physician medical training, physician native language, or age.

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“…One may consider that it is a problem that the evaluator does not take seriously enough the evaluations that it has the task entrusted to perform, in addition it may happen that the evaluator does not have enough information of the position or person to evaluate, it is also often the case, that the evaluator uses unclear and ambiguous language [11]. In education it is often the case, that the student runs rumors saying that the feedback assessment counts in his final grade [9,15,16].…”

Section: Advantages and Disadvantages Of 360-degree Evaluationmentioning

confidence: 99%

360-Degree Evaluation Review Applied in Top-Level Education

León

Montesinos-González

Abraham

et al. 2020

EUREKA: Social and Humanities

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This research paper aims to find and show what was written about the 360 degree assessment, applied to students and university professors. It was found, that the application of this method in medical students is dominant since in this profession not only the accumulation of acquired knowledge, but also the human quality, and the skills they can develop, does not matter. However, in the medical sector today there is a great tension to maintain an excellent service and that has quality in the full extent of the word; in most of the reviewed articles one of the best advantages, shown in the 360 degree evaluation, is that given its nature, it can be used to improve the quality of those, evaluated by speaking from bosses, colleagues, subordinates and clients, as long as the evaluation is done in a proper, honest and well-organized way you get benefits the same as the authors of different works describe them as advantages and disadvantages. The research objective was achieved and a table is provided with the main works, dating from 2013 to 2019, with the aim of providing an update of this topic in 2020.

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Dr. Congeniality: Understanding the Importance of Surgeons’ Nontechnical Skills Through 360° Feedback

Cited by 17 publications

References 22 publications

Assessing Physician Performance Using Multisource Surveys: Do Biases Exist Due to Gender, Country of Training, Native Language, and Age?

Assessing Physician Performance Using Multisource Surveys: Do Biases Exist Due to Gender, Country of Training, Native Language, and Age?

Fairly Assessing U.S.- and Foreign-Trained Physician Performance Using 360-Degree Surveys

360-Degree Evaluation Review Applied in Top-Level Education

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