Drivers and barriers of peer-to-peer accommodation stay – an exploratory study with American and Finnish travellers

Tussyadiah, Iis; Pesonen, Juho

doi:10.1080/13683500.2016.1141180

Cited by 290 publications

(289 citation statements)

References 15 publications

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“…Sharing economies concept refers to the consumer's possibility to temporarily access other's products and services (Bardhi & Eckhardt, 2012) by paying for this experience. This tendency has been recently facilitated by the increasing connectivity of social network platforms helping peers' connections (Tussyadiah & Pesonen, 2018).…”

Section: Peer-to-peer Accommodation Networkmentioning

confidence: 99%

Home and away: Why do consumers shy away from reporting negative experiences in the peer‐to‐peer realms?

Osman

D’Acunto

Johns

2019

Psychology and Marketing

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This study investigates how customers use their construct of “home” in evaluating their experience in peer‐to‐peer rented accommodation, as opposed to traditional hotels. The literature has paid considerable attention to people's perceptions of destinations, but almost none to their perceptions of “home” and its complexities whilst visiting a destination. We examine the relationships between the concepts of “home” or “here” represented in peer‐to‐peer accommodation and the construct of “away” or “there” represented in traditional hotels. A mixed‐method approach determines the existence of bias in reporting behavior. Our findings indicate that there is a consistent review gap between institutional actors and peer‐to‐peer actors. Also, consumers of peer‐to‐peer accommodation prefer not to engage in negative reporting if a bond with the host is developed. This perception of a home shapes consumers' relationship with the host and leads to reporting bias. This study provides clear theoretical insights to advance our knowledge about the underlying motives behind reporting behavior of negative experiences. Furthermore, it offers practical implications for both institutional and peer‐to‐peer contexts.

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Section: Peer-to-peer Accommodation Networkmentioning

confidence: 99%

Home and away: Why do consumers shy away from reporting negative experiences in the peer‐to‐peer realms?

Osman

D’Acunto

Johns

2019

Psychology and Marketing

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“…Belk [46] and Lamberton and Rose [47] also established that the short-term rental model has a price advantage over traditional hotels, which can help consumers save costs. Stene [48] highlighted that short-term rentals can help consumers meet their need to save money, allowing them to live in a more cost-effective room during their journey.…”

Section: Perceived Value: Economic/social Appeal Perceived Risks Andmentioning

confidence: 99%

Empirical Study on Behavioral Intentions of Short-Term Rental Tenants—The Moderating Role of Past Experience

2019

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Existing sharing economy (SE) studies tend to focus on the nature of SEs, their business models, and impact. However, there are limited in-depth studies on what motivates consumers' participation in sustainable SE context, particularly in short-term rentals involving safety risks arising from face-to-face engagement with strangers while consuming the services. Applying the perceived value theory and extended theory of planned behavior, this study examines the relationships among consumers' perceived value (gain versus loss), past experience, and behavioral intentions in sustainable consumption of short-term rentals offered on smart online matching platforms. Based on a survey of 421 Chinese consumers, our study has demonstrated that social appeal and economic appeal (gains) are positively related to behavioral intentions. Second, we establish that the relationship between perceived risk (loss) and behavioral intentions is inverted U-shaped, enriching the existing literature which has assumed a linear relationship. Finally, our study shows that past experience positively moderates the influence of social appeal on behavioral intentions. This suggests that, compared with consumers having little or no past experience, the positive relationship between social appeal and behavioral intentions is stronger for consumers having much past experience. On the other hand, past experience has no effect on the relationship between economic appeal and behavioral intentions.

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“…These platforms appear to replace or complement conventional business models slowly (Cusumano, 2015;Guttentag, 2015). The academic literature focusses primarily on two areas: P2P transportation (e.g., Cohen & Kietzmann, 2014;Shaheen, Mallery, & Kingsley, 2012;Teubner & Flath, 2015) and P2P accommodation sharing (e.g., Ikkala & Lampinen, 2015;Karlsson, Kemperman, & Dolnicar, 2017;Tussyadiah & Pesonen, 2016; see Figure 1 for a brief delineation). These two sectors account nearly for 80% of the total revenues of P2P sharing platforms (Vaughan & Daverio, 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

Between enthusiasm and refusal: A cluster analysis on consumer types and attitudes towards peer‐to‐peer sharing

Neunhoeffer

Teubner

2018

J of Consumer Behaviour

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The rise of peer‐to‐peer platforms for sharing private resources has introduced new possibilities for access beyond ownership. Although experiencing fast growth, the academic literature has only recently begun to study individual user attitudes towards such new forms of consumption. Building on findings on the underlying consumer motives for peer‐to‐peer sharing, this study differentiates prototypical consumers by means of cluster analysis. Based on data from a large‐scale online survey (n = 745) on consumer motives, we identify 5 main dimensions (concerns, benefits, product‐specific aspects, social aspects, and ownership‐related aspects). On these grounds, we identify 4 consumer types with distinct demographic and attitudinal characteristics: Social Enthusiasts, Conflicted Materialists, Skeptic Ascetics, and Individualistic Refuseniks. Based on these clusters' differences with regard to demographics and sharing behaviors, we derive implications for practitioners to tailor their business models and marketing strategies to the specific motivational patterns of the respective user groups.

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Drivers and barriers of peer-to-peer accommodation stay – an exploratory study with American and Finnish travellers

Cited by 290 publications

References 15 publications

Home and away: Why do consumers shy away from reporting negative experiences in the peer‐to‐peer realms?

Home and away: Why do consumers shy away from reporting negative experiences in the peer‐to‐peer realms?

Empirical Study on Behavioral Intentions of Short-Term Rental Tenants—The Moderating Role of Past Experience

Between enthusiasm and refusal: A cluster analysis on consumer types and attitudes towards peer‐to‐peer sharing

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