Dynamic Self-moderation in a Corporate Wiki to Improve Participation and Contribution Quality

Abstract

Contribution to a corporate wiki for the purpose of knowledge transfer can be very low because of continuously pressing tasks, a chronic lack of spare time, and motivational reasons. This is a problem because the wiki fails to achieve its purpose of collecting valuable knowledge, and becomes less attractive through this over time. We present a reputation-based system that socially rewards employees for their contributions, and thereby increases their motivation to contribute to the wiki. In a four months trial of productive use with two work groups, we could show that our concept increases the quantity and quality of articles in the repository, leads to higher activity in general, and draws employees to the wiki who had not contributed before.

Architectural design and documentation: Waste in agile development?

“…[16]). For instance, Dencheva et al [17] showed that a reputation system can improve contributions to a corporate Wiki: Users are encouraged to rate articles. A reputation system then collects this feedback, combines it with authorship information, derives personal reputation scores, and publishes them.…”

Case study of the introduction of game design techniques in software development

“…A project has a set of requirements, represented by the backlog, to be delivered in several iterations (sprints), each composed of several tasks. All such relationships between project, backlog, version, sprints, Table 1 Works identified in study [60] with their respective values of title, area of operation in the software process, and gamification elements used Study Software process area Gamification elements gamification of a project management system [61] project planning and project assessment and control badges and rankings predicting your own effort [62] project planning and project assessment and control point-based reward system secret ninja testing with HALO SE [63] SE testing and SW verification quests version control system gamification: a proposal to encourage the engagement of developers to collaborate in software projects [64] system implementation, SW configuration management and collaboration point-based reward system and rankings dynamic self-moderation in a corporate wiki to improve participation and contribution quality [65] Knowledge management awards, point-based reward system and levels the gamification of SPICE [66] Process improvement collaborative requirements elicitation with visualisation techniques [67] Stakeholder requirements elicitation and SW requirements analysis voting and dashboard understanding gamification mechanisms for software development [58] System implementation and SE testing point-based reward system iThink: a game-based approach towards improving collaboration and participation in requirement elicitation [68] stakeholder requirements elicitation and System requirements acquisition point-based reward system and voting encouraging user behaviour with achievements: an empirical study [69] SW problem resolution badges visual studio achievements programs brings gamification to development [70] system implementation badges and rankings crowd development [71] SE testing voting and betting Taskville: visualising tasks and raising awareness in the workplace [72] project planning and project assessment and control visual metaphor playing in taskville: designing a social game for the workplace [73] project planning and project assessment and control visual metaphor turning real-world software development into a game [74] project planning, project assessment and control and system implementation point-based reward system and badges first results from an investigation into the validity of developer reputation derived from wiki articles and source code [75] system implementation a field experiment on gamification of code quality in agile development [76] system implementation and collaboration point-based reward system and social reputation ince...…”

Perceptions and Truth: A Mechanism Design Approach to Crowd-Sourcing Reputation

“…There has also been a large volume of literature on the use of reputation in peer-to-peer (P2P) systems and other related social network settings, including but not limited to, blogs, forums [16], and corporate wikis [6] that depend heavily on user contribution, opportunistic forwarding networks [4], trust management in ad-hoc networks [5], and the like. Specifically, a large population, the anonymity of individuals in such social settings, and the lack of proper rewards make it difficult to sustain cooperative behavior among self-interested individuals [13], [16].…”

“…Fig. 3 compares N i 's estimated reputation rA i under the proposed mechanism to that under the averaging mechanism 6 , in which case it is simply the average of all observations on N i , and E[x 0i ] = r ii when unbiased.…”

“…Furthermore, observations in our system are noisy and incomplete, while they are typically assumed to be perfect in P2P systems as they are based on direct or indirect personal/social reciprocation [8], [24]. Finally, we have aimed to incentivize truthful cross-observations, while the schemes in [4]- [6] either rely on external verification mechanisms to enforce truthful reports, or do not explicitly address the truthfulness of such reports.…”