E-banking application in business companies – A case study of Serbia

Abstract

This paper considers the attributes of Serbian companies in regard to their knowledge and application of e-banking, thus measuring their ability to do business with potential business partners. This, in turn, gives foreign partners the possibility to make business decisions based on reliable information about potential Serbian markets and companies. The primary hypothesis is that companies in Serbia are familiar with e-banking to the extent that enables them to use it in dealing with international companies. This paper presents the results of a survey of 104 companies in Serbia. It was found that 94 percent of companies use at least some form of e-banking in their operations. The results of this study are primarily intended to encourage researchers to focus their research toward the generation of business information that contributes to more reliable insights into the business environment. On the other hand, it presents business people the possibility and feasibility of thorough preparation for business connections, i.e. the supply of information on potential markets and channels of business operations to recover from the present economic crisis.

Factors influencing SMEs website continuance intention in Malaysia

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Emergence and development trends of electronic banking in Serbia

“…Benefiti pružanja elektronskih usluga utiču na zadovoljstvo i zadržavanje klijenata, privlačenje novih klijenata, povećanje prodaje, smanjenje troškova i povećanje poslovnih performansi [22]. Banke mogu danas svojim klijentima pružiti usluge efikasnije, i to uz niže troškove, jer prosečan trošak transakcije u tradicionalnoj poslovnici banke iznosi jedan dolar, dok obavljanje takve transakcije telefonom iznosi oko 0,6 dolara ili samo 0,02 dolara kada se transakcija obavi putem internet [23].…”

Factors affecting small and medium enterprises (SMEs) continuance intention to adopt e-commerce in Jordan

“…For SMEs specifically, the role of the Internet as an SME business strategy needs to be researched, particularly in strategic business development and the discovery of new business opportunities. It has been asserted that Internet technologies have entirely eased the way towards an electronic economy that enables innovative business tactics (Lecic-Cvetkovic et al, 2016;Ramayah et al, 2016). Therefore, this study aims to examine the state of use of e-commerce and factors that may affect ecommerce continuance intention in Jordanian SMEs.…”