E – Banking, Service Quality and Customer Satisfaction in Selected Nigerian Banks

Electronic banking is an important tool for all banks to survive in the competitive Nigerian Banking Industry. This study examines the relationship between the quality of service and customer satisfaction in the e-banking era. A sample of 398 respondents was selected, out of the total number of 66,895 customer population. Structured questionnaires and interview were used in collecting the data. Descriptive statistics was adopted in analyzing the data from the respondents. The results revealed that there is a significant relationship between quality of service and customer satisfaction. The paper concludes that E-banking has a positive impact on the quality of service in the Nigerian banking sector, but not on customer satisfaction. The study suggests that staff training and development should be enhanced in the banking industry in order to render quality and timely services to their customers.

show abstract

Agricultural Commodity Export and Nigeria’s Gross Domestic Product Between 2009 to 2018

Victor

Onyeukwu

2022

IJIED

View full text Add to dashboard Cite

Agricultural exports have undoubtedly played a crucial role in boosting Nigerian economic growth and other sub-Saharan countries. It has been contributing to foreign-exchange earnings in Nigeria and is used to promote other capital projects. Agriculture has been the main contributor to the Nigerian external sector before the discovery of oil. This study evaluates the linkage between selected agricultural commodity export and Nigeria’s Gross Domestic Product (GDP) between 2009 and 2018. The work is quantitative, it adopts a descriptive research design where data on Sesame Seed Export (SSX), Cashew Export (CAX), Cocoa Beans Export (CBX), Exchange Rate (ER), Gross Fixed Capital Formation (GFCF), Real Gross Domestic Product (RGDP) and Agricultural Commodity Export (AGEX) were sourced from the Central Bank of Nigeria Statistical Bulletin and the United Nations’ Commercial Trade Statistics. It employed descriptive statistics, the Ordinary Least Square method of Regression analysis and the Granger Causality test with the aid of Econometric Views (EVIEWS) software version 10.0. The findings revealed that there is no Granger causality between Agricultural Commodity Exports and Nigeria’s Gross Domestic Product. It also found that Sesame Seeds Export has a significant effect on Nigeria’s Gross Domestic Product within the period under study and Raw Cocoa Beans Export has a significant effect on Nigeria’s Gross Domestic Product. It also revealed that there is no relationship between Agricultural Commodity Export and Gross Fixed Capital Formation in Nigeria. The study, therefore, recommends that the Federal Government of Nigeria through the Federal Ministry of Agriculture should support the participation of the private sector in the agricultural industry to increase total output, and also look beyond the production for national use to increase the exportation of the produce.

show abstract

E – Banking, Service Quality and Customer Satisfaction in Selected Nigerian Banks

Cited by 7 publications

References 12 publications

An Investigation on the level of Customer Satisfaction with E-Banking Services with a special focus on the Delhi - NCR Region

An Investigation on the level of Customer Satisfaction with E-Banking Services with a special focus on the Delhi - NCR Region

E – Banking, Service Quality and Customer Satisfaction in Selected Nigerian Banks

Agricultural Commodity Export and Nigeria’s Gross Domestic Product Between 2009 to 2018

Contact Info

Product

Resources

About