E-Commerce Service Quality on Customer Satisfaction, Belief and Loyalty: A Proposal

Sobihah, Mutia; Mohamad, Mahadzirah; Ali, Nor Azman Mat; Ismail, Wan Zulqurnain Wan

doi:10.5901/mjss.2015.v6n2p260

Cited by 30 publications

(41 citation statements)

References 31 publications

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“…E-commerce can provide customer loyalty to sellers with a high level of trust. Loyalty is when customers commit to buy continuously -continuous and consistent in the future [6] .E-commerce has become an important media and tool for many business activities and provides new marketing, opportunities for suppliers, producers, distributors and retailers [7]. In e-commerce, buyers do not meet in person with the seller when transacting.…”

Section: Field Of Entrepreneurshipmentioning

confidence: 99%

The Role of Information Technology in Handicraft and Entrepreneurship Subjects on the Students’ Entrepreneurial Interest

Nasrulloh¹,

Putra²

2020

Proceedings of the International Conference on Business, Economic, Social Science, and Humanities – Economics, Business and Man

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The purpose of this study is to determine the impact of information technology on student learning practices in understanding the importance of entrepreneurship by applying social media as a learning medium and online sales as a practical tool in Handicraft and entrepreneurship subjects. The results of this study show the role of information technology in entrepreneurship develops and its impact on student interest in seeing entrepreneurial opportunities using technology as a supporting tool. This research process used quantitative descriptive research with a population of 60 students and data collection using a questionnaire. Online sales have emerged in recent years. This can be seen from the online store services that it is increasingly emerging as start-up companies. Online stores greatly affect the carrying capacity of sales for entrepreneurs in marketing their products. On the other hand, online stores can cause fraud between sellers and buyers. Therefore, every transaction made between a seller and a buyer must be meticulous by looking at the description and comments written by other users. Moreover, students can learn how to use online sales techniques using existing technology.

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Section: Field Of Entrepreneurshipmentioning

confidence: 99%

The Role of Information Technology in Handicraft and Entrepreneurship Subjects on the Students’ Entrepreneurial Interest

Nasrulloh¹,

Putra²

2020

Proceedings of the International Conference on Business, Economic, Social Science, and Humanities – Economics, Business and Man

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“…The effective way to a high quality relationship with the online consumer is a high quality service (Sharma & Lijuan 2015). According to Sobihah et al (2015), perceived user interface quality, perceived product or service information quality, the notion of security risk and the notion of privacy are the factors influencing E-commerce service quality. But according to He & Bai (2011), reliability and assurance were the most important antecedents among the service quality factors.…”

Section: Independent Variable Investigation (Theme 1)mentioning

confidence: 99%

Comprehensive Evaluation on the Influence of Retailer’s Characteristics on Online Purchasing Intention – a Thematic Review

Kandambi¹,

Wijayanayake²

2017

JIEBS

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The way of transact between buyer and seller has been changed due to the development of Internet and socio economic activities. The interest of touring a bodily shop has been changed with the aid of on line purchasing and outlets can now effortlessly reach international markets from their local base, without the want for outlet space and warehousing. This makes market price penetrated. The vendor performs an essential role in online purchasing. This evaluation focuses on retailer's characteristics, which influence online purchasing. The assessment will lay the foundation to perceive the gap, as well as its scope for further research. Thematic analytical approach was conducted to evaluate this study. The evaluation employs forty-three (n=43) leading and peer-reviewed conferences and indexed journals between year 2010 and 2015. Ten (n=10) sub themes were identified from the investigated variables based on their working definitions. Moderating abilities of the product and price need to be explored, though they are critical factors of online purchasing. In the context of online shopping need to explore different product category separately, since virtual products and real product doesn't work together. Further studies need to focus more on retailer' characteristics and their antecedents, which are not clear. Future research should explore a wider range of variables with a comprehensive integrated model.

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“…Over the last two decades, E-Commerce is one of the most discussed themes in business, and much research has been conducted on various issues related to it. E-Commerce allows companies to access new customers and markets, as items and services can be offered to more geographically-dispersed buyers [14]. Zhu [23] identified many risks as E-Commerce increases and develops, and emphasised on the impacts of this phenomenon on economies, politics and the law.…”

Section: Introductionmentioning

confidence: 99%

“…With such growth, E-Commerce is essentially changing countries' economies and the commercial methods by which they are managed [16]. Since online companies that are effective in their conduct of business, promote satisfaction and loyalty amongst their customers, who return to them in the sound knowledge that their purchasing will be trouble-free [14]. Mostafaeipour [1] stated that the benefit associated with E-Commerce is the savings which are possible for parties to a purchase/sale transaction to realise, since transportation, paperwork, and timewasting are all reduced.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Trusted and Secured Transactions in an E-Commerce Environment on Consumers’ Behaviour: The Case of Saudis in the UK

Alshehri¹,

Meziane²

2018

JITST

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The work reported in this paper is part of a larger study that attempts to compare the online activities of Saudis living in Saudi Arabia and those living in the United Kingdom (UK). The study aims to answer the question on whether the environment plays a key role and impact on the activities of Saudis online customers. This paper deals only with the research conducted in the UK and attempts to understand the activities and perception of Business to Customer (B2C) E-Commerce (EC) among Saudis living in the UK. This study tries to assess the impact of the environmental change on the online shopping behaviour. Quantitative data was collected from 169 Saudis living in the UK. Trust in both security and payment (SP) were tested as well as nine hypotheses. The results confirm that there is a high number of Saudi residents living in the UK trusting the security and payment systems when engaging in online transactions in the UK. Furthermore, the outcomes of hypotheses testing show that the new secured and trusted environment affects Saudis consumers in the UK. Hence, these primary results suggest that the environment plays an important role in changing the shopping behaviors of online customers.

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E-Commerce Service Quality on Customer Satisfaction, Belief and Loyalty: A Proposal

Cited by 30 publications

References 31 publications

The Role of Information Technology in Handicraft and Entrepreneurship Subjects on the Students’ Entrepreneurial Interest

The Role of Information Technology in Handicraft and Entrepreneurship Subjects on the Students’ Entrepreneurial Interest

Comprehensive Evaluation on the Influence of Retailer’s Characteristics on Online Purchasing Intention – a Thematic Review

The Impact of Trusted and Secured Transactions in an E-Commerce Environment on Consumers’ Behaviour: The Case of Saudis in the UK

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