E-Government Adoption Among Employees

Abstract

The United Nations have sustenance e-government to promote good governance for achieving Sustainable Development Goals – 2030 by fostering environmental, technological, socio-cultural, and political sustainability. Many countries are making sincere efforts to create an ecosystem for fostering e-government to contribute to Sustainable Development Goals. The government is investing a huge amount in e-government projects, but most of them are not able to meet the desired results. It has been reported that most of the e-government is failing due to the non-adoption behavior of employees. This chapter seeks to understand the employee's perspectives by discussing benefits, barriers, and enablers to adopting e-government through a systematic literature review.

Systematic Literature Review on Adoption of E-government among Employees in the Public Sector

“…To search the related articles and documents for the review, one main database, namely Scopus, was selected as the leading database. This is in line with the suggestion of Bhaskar et al [17] that the Scopus database has a broad coverage of peer-reviewed, high-quality research papers. Shaffril et al [18] also agreed that Scopus is one of the most extensive peer-reviewed literature databases comprising more than 22,800 journals from 5000 publishers worldwide.…”

“…However, the current number and scope of systematic literature reviews on this topic are not remarkable. Nevertheless, noteworthy studies, like [17], have investigated the same issue, and this paper is expected to offer new insights up to the current year. Thus, this study also aims to fill the gap in the literature by conducting a systematic review concerning this topic since the public sector is expected to undergo the digital transformation process progressively in the future.…”