E‐government and public service quality in Ghana

Osei‐Kojo, Alex

doi:10.1002/pa.1620

Cited by 52 publications

(41 citation statements)

References 44 publications

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“…The study found some limitations to the full deployment of e‐government in the study organizations that were mainly issues of the capacity of target users, low resident awareness of e‐government tools at the MMDAs, financial inefficiencies, and the related infrastructural deficits. These limitations had also been identified by other studies (Addo, ; Alemna & Sam, ; Osei‐Kojo, ). This finding is in sync with the 2016 E‐Government Survey, which suggests that a major setback with Ghana's e‐government development is the lack of supporting infrastructure (United Nations, ).…”

Section: Discussion Of Findingsmentioning

confidence: 66%

“…It is argued that ICT advancements have significantly affected all aspects of social life, as the proper implementation of e‐government strategy could enhance the effectiveness of local government functions in Ghana (Misuraca, ). Apparently, the opportunities provided by governments as a result of introducing ICT could lead to increased operational efficiency and better quality of services provided by government agencies (Osei‐Kojo, ).…”

Section: Introductionmentioning

confidence: 99%

“…Issues such as the availability of ICTs, electricity, illiteracy, and telecommunications were raised as barriers to e‐government adoption in rural areas in Ghana. Other studies have explored the nature of adoption of e‐government, benefits, and challenges associated with its implementation in some selected government agencies, all excluding local government structures like MMDAs (Addo, ; Osei‐Kojo, ). Findings of these studies come to the consensus that e‐government has tremendous potential for making government institutions more efficient in the execution of their mandate (Alemna & Sam, ; Fiankor & Akussah, ; Misuraca, ).…”

Section: Introductionmentioning

confidence: 99%

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E‐governance in Africa's local governments: Do district assemblies in Ghana optimize the use of websites and social media?

Asamoah

2019

E J Info Sys Dev Countries

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The case study research design was adopted to evaluate websites and social media portals (Facebook and Twitter) of two municipal assemblies in the Greater Accra Region of Ghana. Data were collected through the researcher's interaction with these portals, interviews and focus group discussions with 36 respondents. It was established that these platforms have provided new channels for information sharing between local authorities and citizens. Again, it was also found that it facilitates interaction with local authorities. Nevertheless, it came out that its full deployment has not been realized. Despite favorable demographic characteristics, citizens in the study areas do not make good use of e-government options to interact with their local government officials. The research explores the challenges and opportunities for the adoption of these e-government initiatives by metropolitan, municipal, and district assemblies (MMDAs) in Ghana. Key conclusions and policy implications are drawn from the study.

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Section: Discussion Of Findingsmentioning

confidence: 66%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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E‐governance in Africa's local governments: Do district assemblies in Ghana optimize the use of websites and social media?

Asamoah

2019

E J Info Sys Dev Countries

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“…It was important to evaluate user satisfaction for quality due to its significant influence in adopting and spreading technology in a community [13]. Therefore, the measurement of the user satisfaction level proposed in this model also paid attention to aspects of the public value of net benefits and the use of technology due to the potential of community satisfaction to improve public services through the utilization of electronic facilities [15].…”

Section: Information Qualitymentioning

confidence: 99%

Integration of eucs variables into delone and mclean models for e-government evaluation: Conceptual models

Sorongan

Hidayati

2020

register. jurnal. ilm. teknologi. sistem. inf.

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Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608This research was based on the modification of the DeLone and McLean information systems models by adding end-user computing satisfaction variables to determine the success factors for e-government systems. This model was adopted due to the aim of this study to investigate the factors responsible for the successful implementation of e-government by bringing it closer to public value. However, while the DeLone and McLean models focus more on the information system approach, the model proposed was on the premise that system quality (SQ), information quality (IQ), content (CO) and format (FO) are determinants of e-government system user satisfaction. Furthermore, the net benefits through a five-dimensional public value determinants were used to evaluate e-government websites from a community perspective. Responses from 150 communities were analyzed by smart PLS 3.0 using structural equation models to examine the relationship between the constructs of the proposed model. This study contributes to the research gap in adopting DeLone and McLean's model in the e-government due to the limitation in its validation for different contexts. The results support the effect of content variables on user satisfaction and simultaneously prove that it is possible to explain net benefits, with an r-squared value of 69.1%, using the variables in the proposed model. The five dimensions of public value adopted all proved to have a positive influence with a confidence level of 95%. The level of construct significance identified is able to help in the formulation of strategies to improve e-government services. Keywords: e-Government DeLone and McLean model end-user computing satisfaction Partial Least Squares IEEE style in citing this article: E. Sorongan and Q. Hidayati, "Integration of eucs variables into delone and mclean models for egovernment evaluation: Conceptual models," Register: Jurnal Ilmiah Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608 Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608 Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608 Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608 Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608 Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608 Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608 Integration of eucs variables into delone and mclean models for e-government … http://doi.org/10.26594/register.v6i1.1608Integration of eucs variables into delone and mclean models f...

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“…Nonetheless, there is a limited body of literature that evaluates the role of ICT and e‐government in revenue mobilization at the national and local levels. Also, some of the studies that have focused on the use of ICTs in public institutions have neglected local authorities like MMDAs (Ohemeng & Ofosu‐Darkwah, ; Osei‐Kojo, ), in spite of the inclusion of Accra Metropolitan Assembly (AMA) in the most recent World Bank‐funded e‐Ghana Project in 2008. There is the need for researchers to fill this void, by undertaking studies, which seek to evaluate the implementation of e‐government strategies by local institutions in Ghana.…”

Section: Introductionmentioning

confidence: 99%

Digitization of local revenue collection in Ghana: An evaluation of Accra Metropolitan Assembly (AMA)

Adu

Buabeng

Asamoah

et al. 2019

E J Info Sys Dev Countries

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Government institutions in Ghana have initiated the use of information technologies to accomplish their objectives. Among these institutions is the Accra Metropolitan Assembly (AMA), the local government institution that introduced the use of point of sale devices in the collection of rates in 2012. The purpose of the study was to evaluate this digital mode of rate collection at the AMA through the lenses of the concept of e-government failure (Heeks, 2003) and the rational choice theory. Guided by the pragmatic paradigm of social research, a mixed method approach was adopted.

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E‐government and public service quality in Ghana

Cited by 52 publications

References 44 publications

E‐governance in Africa's local governments: Do district assemblies in Ghana optimize the use of websites and social media?

E‐governance in Africa's local governments: Do district assemblies in Ghana optimize the use of websites and social media?

Integration of eucs variables into delone and mclean models for e-government evaluation: Conceptual models

Digitization of local revenue collection in Ghana: An evaluation of Accra Metropolitan Assembly (AMA)

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