E‐government application: an integrated model on G2C adoption of online tax

Hussein, Ramlah; Mohamed, Norshidah; Ahlan, Abdul Rahman; Mahmud, Murni

doi:10.1108/17506161111155388

Cited by 75 publications

(89 citation statements)

References 48 publications

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“…Meanwhile, online services also allow you to modify and update the information already submitted within a certain time. Citizens in the use of the e-government system, however, citizens are faced with a certain degree of uncertainty in the use of e-government systems such as issues of system stability and information privacy, while they also must spend time and effort learning how to operate the new information system (Hussein et al, 2011). From this perspective, users' perception of offline service quality has a negative offset on their online service quality perception.…”

Section: Offline Government Service Quality Perception (Ofgsqp)mentioning

confidence: 97%

“…In the tax business, it is possible to have situations where citizens or companies are satisfied with the existing traditional services, but in the online environment, this kind of situation may be entirely different. This is because citizens will have -699-Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.1405 a new experience of online services which cannot be found in traditional environment (Hussein, Mohamed, Ahlan & Mahmud, 2011).…”

Section: Information System Service Qualitymentioning

confidence: 99%

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Study on e-government services quality: The integration of online and offline services

Fan

Yang

2015

JIEM

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Abstract:Purpose: E-Government, as a new bond linking the government and the public, has gradually become the focus of innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users.Design/methodology/approach: From the aspects of online service quality perception and offline service quality perception, based on IS Success model and SERQUAL model, e-Government Services Quality model has been set up with information quality, system quality and service quality as key factors. Then, the survey method was applied to collect data and then to test the model. Findings:It was found that users' perception of offline service quality has a significant effect on improving their perception of online service quality, and online service quality perception has a significant effect on public satisfaction of e-Government services; information clarity, system security and stability, interactive services and "one-stop" services all have a significant effect on public satisfaction of e-Government services. However, offline service quality perception has certain positive effect on public satisfaction of e-Government services but not dramatically.-693-Journal of Industrial Engineering and Management -http://dx.doi.org/10.3926/jiem.1405Research limitations/implications: Mobile e-Government as an important direction of the development of e-Government, in the future, we will study more about mobile e-Government services channels. Originality/value:This study further develops the theory of information system service quality, and also provides a theoretical reference for government departments. On the one hand, based on the characteristics of e-government system, information quality, system quality and service quality in the previous system service model are further discussed; on the other hand, both online and offline services are taken into consideration in the information system service model, thus establishing the e-government services quality model and making an indepth study of the integration effect of online and offline services. Its conclusions can be references for the application of traditional information system service model in the field of e-government.

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Section: Offline Government Service Quality Perception (Ofgsqp)mentioning

confidence: 97%

Section: Information System Service Qualitymentioning

confidence: 99%

Study on e-government services quality: The integration of online and offline services

Fan

Yang

2015

JIEM

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“…linear and hierarchical) means of communication, e-government is a two-way and continues 24/7 communication and transaction between government and its citizens and other partners (West, 2004). The ultimate goal of e-government is simply to better manage the governmental routine activities and to facilitate the interaction with citizen and business through the use of information and communication technologies (Hussein et al, 2011). …”

Section: E-governmentmentioning

confidence: 99%

“…Likewise, governments started using this technology to robust the relationship with its citizens, business partners, employees and other agencies; this is known as e-government (electronic government) (Hussein et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

Users’ Perceptions towards Website Quality and Its Effect on Intention to Use E-government Services in Jordan

Qutaishat¹

2012

IBR

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The aim of this study was to investigate users' perceptions towards website quality and to identify the effect of this perception on their intention to use e-government services in Jordan. Data were collected using questionnaires distributed to citizens who were actual or potential users of e-government services in Jordan. The collected data were analyzed using descriptive statistics and structural equation model (SEM) to test the study hypotheses using AMOS 16.0. The results from this study revealed that among the study's constructs (system quality, service quality and information quality respectively) had positively affected users' intention to use services provided by the e-government in Jordan. This indicated that designers of e-government websites should take into considerations these constructs when designing e-government websites because they affect users' intentions to use and consequently increase the success of e-government initiatives.

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“…Rogers' Diffusion of Innovation (DOI) theory is one of the most commonly used models in the field of adoption behavior prediction in social science. According to Hussein et al (2011), Roger's perceived attributes-of-innovation model is the preeminent theoretical model related to customer-based studies.According to the model, the decision to adopt may be influenced by various factors, such as, 1) relative advantage, 2) compatibility, 3) observability, 4) complexity, 5) perceived risk, 6) perceived trust and 7) customer innovativeness.…”

Section: Introductionmentioning

confidence: 99%

Factors Influencing Customer’s Acceptance of Islamic Banking Products and Services

Latip

Yahya

Muhammad

2017

JURNAL EKONOMI DAN BISNIS ISLAM

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The emergence of Islamic banking system has had a huge impact on the financial industry. This research attempts to identify the influential factors that are associated with Islamic banking adoption between the Muslim and non-Muslim populations in Sarawak, Malaysia. With the "adoption of Islamic banking" as the dependent variable, this study studies its relationship with seven independent variables. They are, four attributes of innovation, namely; 1) relative advantage, 2) compatibility, 3) observability and 4) complexity, and three additional variables namely; 5) perceived risk, 6) perceived trust and 7) customer innovativeness. A convenient sampling method is used whereby a questionnaire is administered to 436 respondents in Sarawak, Malaysia. Using the logistic regression method, three factors; 1) compatibility, 2) relative advantage/observability and 3) complexity are found to have significant relationship with customers' adoption of Islamic banking products and services.Keywords: Islamic Banking, Adoption, Diffusion Of Innovation Theory, Logistic Regression Abstrak Perkembangan pada sistem perbankan syariah membawa dampak yang sangat besar terhadap industri keuangan. Kajian ini bertujuan untuk mengidentifikasi faktorfaktor memengaruhi penerimaan bank syariah antara masyarakat muslim dan nonmuslim di Sarawak, Malaysia. Variabel dependen yang dipergunakan dalam penelitian ini ialah penerimaan terhadap bank syariah. Terdapat empat attribut inovasi yaitu: 1) keuntungan relatif, 2) kesesuaian, 3) pengamatan, 4) kompleksitas. Serta tiga variabel tambahan, yaitu: 5) risiko yang diharapkan, 6) kepercayaan yang diharapkan, 7) inovasi dari nasabah. Metode pengambilan sampel dengan teknik convenient mendapatkan 436 responden di Sarawak, Malaysia. Teknik analisis yang dipergunakan ialah regresi logistik dengan tiga faktor: 1) kesesuaian, 2) keuntungan relatif/pengamatan, dan 3) kompleksitas ditemukan memiliki pengaruh yang signifikan terhadap penerimaan nasabah atas produk dan jasa bank syariah.

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E‐government application: an integrated model on G2C adoption of online tax

Cited by 75 publications

References 48 publications

Study on e-government services quality: The integration of online and offline services

Study on e-government services quality: The integration of online and offline services

Users’ Perceptions towards Website Quality and Its Effect on Intention to Use E-government Services in Jordan

Factors Influencing Customer’s Acceptance of Islamic Banking Products and Services

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