E-Government Portal Characteristics and Individual Appeal: An Examination of E-Government and Citizen Acceptance in the Context of Local Administration Portals

Abstract

E-government applications have become an important interface between citizens and public administration. However, quantitativeresearch on e-government usage shows a tendency toward generic research models and in part lacks statistical rigor. Especially mediating conditions are often not taken into account appropriately. This contribution addresses this gap and provides a conceptually extended model of technology acceptance in the context of online city portals. The proposed model is tested with a large sample (n = 1,273) using structural equation modeling. Ease of use, usefulness, and privacy were found to be determinants of e-government portal acceptance, which in turn determines continuance intention of e-government portals. Furthermore, Internet competence and need for personal interaction were found to be direct determinants of continuance intention on the level of individual user appeal. The findings are discussed in terms of theory, and implications for public managers of online city portals are derived.

Open government and citizen participation: an empirical analysis of citizen expectancy towards open government data

“…If citizens are supposed to use government information or a respective OGD service, it needs to enhance their individual performance or be useful in some way or another. This finding is also in line with research that draws upon TAM theory and highlights the general importance of usefulness regarding the use of information systems such as OGD services (Wirtz et al., 2015).…”

“…It has been successfully applied to a wide range of research contexts, including government-related settings (Carter and Bélanger, 2005; Wirtz et al., 2015) and has turned out to be a useful and reliable approach to examine the determinants of technology use. The basic idea of the TAM is to examine user acceptance of IT systems by means of the two factors: ease of use and usefulness, which are assumed to ultimately determine the individual’s acceptance of and intention to use the respective technology (Davis, 1986).…”

Collaborative accountability for sustainable public health: A Korean perspective on the effective use of ICT-based health risk communication

“…A positive relationship between perceived ease of use and adoption behavior is well documented in the literature (Hung, Tang, Chang, & Ke, 2009;Ozkan & Kanat, 2011;Wirtz, Piehler, & Daiser, 2015). Perceived information quality and perceived functional benefit are key factors that lead users to adopt ICT-based government services.…”

“…These two concepts imply that people who believe new technology will provide useful information and help them complete tasks efficiently tend to accept the technology and make use of it (Shareef et al, 2011). Perceptions of usefulness, regarding information quality and task completion, have been reported to play a considerable role in the adoption of information technologies (Oliveira, Faria, Thomas, & Popovič, 2014;Ozkan & Kanat, 2011;Wirtz et al, 2015). Another important aspect of ICT-based services that encourages adoption behavior is the security of a system.…”

“…Social media competency is a prerequisite condition for seeking risk information from these sources (Cheng & Mitomo, 2017;Lallmahomed, Lallmahomed, & Lallmahomed, 2017;Wirtz et al, 2015). By adopting the conceptualization of the internet's self-efficacy established by Eastin and LaRose (2000), this study defines social media competency as the degree to which a person is confident in his or her ability to perform tasks on social media required to meet given communication goals.…”