E-Government Readiness Assessment for Government Organizations in Developing Countries

Abstract

ICT has become an increasingly important factor in the development process of nations. Major barriers can be met in the adoption and diffusion of e-government services depending on the readiness of a country in terms of ICT infrastructure and deployment. This study aims to define organizational requirements that will be necessary for the adoption of e-government to resolve the delay of ICT readiness in public sector organizations in developing countries. Thus, this study contributes an integrated e-government framework for assessing the ICT readiness of government agencies. Unlike the existing e-government literature that focuses predominantly on technical issues and relies on generic e-readiness tools, this study contributes a comprehensive understanding of the main factors in the assessment of e-government organizational ICT readiness. The proposed e-government framework comprises seven dimensions of ICT readiness assessment for government organizations including e-government organizational ICT strategy, user access, e-government program, ICT architecture, business process and information systems, ICT infrastructure, and human resource. This study is critical to management in assessing organizational ICT readiness to improve the effectiveness of e-government initiatives.

Factors analysis for E-Services Adoption in Jordan: A Technology Acceptance Study

“…Lastly, and in terms of using e-services transaction, only (14.9%) of the respondents had online service experience. This conforms with previous research studies ( Ment et al, 2011;Alghamdi et al, 2011;Yonazi et al, 2010;Colesca, 2009;Alawadhi & Morris, 2009;Zarmpou et al, 2011) which indicated that users are more comfortable in accepting and using new technology innovations, when they have prior related experience, which might be the case with Jordanian users. However, it is the purpose of this research to recover out the factors and barriers affecting such a low adoption rate of e-services transaction.…”

Let’s Take it to the Clouds: The Potential of Educational Innovations, Including Blended Learning, for Capacity Building in Developing Countries

“…23 While large e-government programs have generally been successful in high-income countries, 24 they have been less so in LMIC, with a complete failure rate of over 30%, or more alarmingly, only a seventh of initiatives deemed successful. 25 Similar lack of success in an earlier study was explained by technical factors, such as late delivery of technical systems, software problems and lack of adequate training, along with a lack of political support, resistance to change, insufficient consultation with stakeholders, poor adaptation to the local context and mistrust. 26 We should note, these problems must be considered when reforming public services in general; they are not exclusive to projects involving new technology.…”

Usability Framework for E-Government Services in Developing Countries

“…The study also empower egovernment services with a comprehensive resource pertaining to usability, [30], The problem of lack of methodologies and concrete frameworks to translate high level prescriptions into actions contribute to project failure. Egovernment project failure is originates from lack of cohesion between related UCSD processes and the usability requirements.…”