E‐government success: some principles from a Spanish case study

Abstract

PurposeThis paper has as its aim to analyse the evolution and current status of e‐government, trying to deduce a series of basic principles for its success.Design/methodology/approachA case study has served to achieve that aim, but prior to its presentation, a short review of the e‐government literature along with some facts and figures have made it possible to assess the situation of e‐government in various countries around the world, and more precisely in Spain.FindingsE‐government lays emphasis on technology; however, the internal processes through which public administrations (PP.AA) offer their services to citizens need careful reengineering.Research limitations/implicationsAlthough a case study like this one, in which the analysis of e‐government is restricted to the functioning of a tax administration body, may have limitations when it comes to generalising the conclusions drawn, the principles inferred from it can be easily extrapolated to the vast majority of PP.AA.Originality/valueSince, tax administration requires using a large amount of data, it is a key area in the application and study of e‐government. That is why a Spanish public organisation in charge of tax administration has been examined in this paper.

Building a fuzzy logic based tool for e-readiness measurement

“…The first system consists of a single Mamdani inference engine taking 8 input variables (major factors), giving an output (e-readiness value) in the range [1][2][3][4][5][6][7][8][9][10]; see figure 1. For acceptable level of performance, the inference system was programmed with 304 rules in its rule base.…”

“…SMEs, large corporations and even governments have used e-readiness measure to gauge investment climate of other countries (Mostafa, 2007;Gonzalez et al, 2007;Zizmond and Novak, 2007;Dwivedi and Lal, 2007). This paper proposes fuzzy logic for realizing the measuring tool as fuzzy logic allows processing of heterogeneous indicators and imprecise values assigned for them.…”

Ηλεκτρονική Διακυβέρνηση Στη Διοίκηση Της Εκπαίδευσης: Διερεύνηση Των Παραγόντων Που Επηρεάζουν Την Πρόθεση Χρήσης Της Από Τα Στελέχη Της Εκπαίδευσης

“…Στη βιβλιογραφία υπάρχουν παρόμοιες έρευνες με την παρούσα, σε τομείς της δημόσιας διοίκησης, όπως σε δήμους της Ισπανίας (Gonzalez et al, 2007) ή στην εθνική άμυνα της Ταϊλάνδης (Vathanopas et al, 2008). Για παράδειγμα οι Vathanopas et al (2008) στην έρευνά τους μέτρησαν την αποδοχή της χρήσης του διαδικτύου από τους αξιωματικούς του Ναυτικού της Ταϊλάνδης, χρησιμοποιώντας το Μοντέλο Αποδοχής της Τεχνολογίας.…”

Organizational E-Government Readiness: An Investigation in Saudi Arabia

“…Receiving considerable investment, e-Government pertains to the application of ICT to provide e-services by government organizations at local, metropolitan, provincial and national levels. Benefits such as improved service delivery, public administration, cost efficiency and transparency are anticipated through e-Government (Gonzalez, 2007;Nfuka & Rusu, 2007). However, the realization of such benefits is still a contentious issue (Alshehri & Drew, 2010;Alghamdi et al, 2011).…”