Organizational E-Government Readiness: An Investigation in Saudi Arabia

Abstract

Given the significant investment in e-government programs internationally and the pertinent need for e-government readiness to allow such programs to germinate, the purpose of this study is to assess Organizational E-Government Readiness (OEGR) in Saudi Arabia. Based on interviews held with leading e-Government officials in Saudi Arabia, the study contributes a conceptual framework to evaluate OEGR factors in order to advance public sector transformation to E-Government. The study reveals that key factors pertaining to strategy, integration with national E-Government programs, access, portal, process, technology and people issues should be critically assessed in evaluating OEGR. The OEGR framework provided in this study is significant as it can be used by a range of stakeholders including information technology managers and policy makers in improving OEGR within the public sector and thus, in increasing the quality of public service delivery. Academic research examining the main internal organization factors leading to e-Government readiness is still sparse. The research extends the literature on e-readiness by adopting an organizational level perspective in an e-Government context.

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